Network Support Analyst & Network Engineer/SME
Apply NowCompany: Brandon Consulting Associates
Location: New York, NY 10025
Description:
Location: NY Module: Onsite Contract: W2 only Network Support Analyst A. Work Content Summary The Tier 2 Network Support Analyst must have extensive knowledge of network transmission principles, customer applications and solid troubleshooting techniques. Proposed resources should have specialties, and/or vendor certifications in various technologies. Some of the basic requirements of analysts at this level include but are not limited to working knowledge of TCP/IP, SNMP, MPLS Routing protocols to include OSPF & BGP, as well as VPLS and VRF. These individuals must also have strong communication skills, both oral and written. Analysts with this skill set will provide OAG IT network advanced troubleshooting skills and the ability to rapidly identify and address issues. The Tier 2 Network Support Analyst must have an advanced skill set to diagnose problems in an environment with multiple layers of technology. The Tier 2 Network Support Analyst is also responsible for assisting with disaster recovery of the network components of the infrastructure if needed. The Tier 2 Network Support Analyst assists with trouble and request tickets received from the IT Service Center. The Tier 2 Network Support Analyst is accountable for customer satisfaction and resolving tickets in a timely fashion. The Tier 2 Network Support Analyst may be required to work off hours in addition to normal business hours. This may include weekends, holidays, and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel may be responsible for being on call in the case of an emergency. B. Major Responsibilities/Results/Outputs Gathers and maintains detailed knowledge of the customer's organization and operations. Utilizes this information to determine customer's data communications needs. Develops and maintains comprehensive inventory of network equipment and services. Works with various testing equipment and software in the repair and maintenance of OAG IT Network equipment. Testing, diagnosing, analyzing, and identifying troubles in the network. Monitors various network environments utilizing existing and new OAG IT monitoring systems, to include Paessler PRTG, Cisco Prime, QoS BitB network visualization/mapping, Plixer Scrutinizer Flow analyzer, Cacti performance graphing, Splunk and others. Keeps detailed records of work activity. Interprets OAG IT network practices, diagrams, specifications, drawings, and service orders. Carries out all other tasks necessary in the support of management of the network and performance of duties related to the operation of the network, including but not limited to provisioning, change management and problem resolution as determined by OAG IT. Dispatch to OAG locations for the installation, replacement or repair of equipment as required. Assist in the evaluation and response to cybersecurity incidents. C. Workforce Management Limited travel and overnight stays may be required. Typically reports to an OAG Information Technology Specialist 4. D. Education and Work Experience BS/BA in a related technical or business field and 3 years work related experience, or a minimum of 5 years work related experience required. 1. Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting Cisco network devices. 2. Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting dedicated WAN networks using MPLS/VPLS/VPN connections. 3. Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting Palo Alto firewalls. 4. Three (3) years of experience, obtained within the past 5 years, troubleshooting general network issues and assisting end users with network related requests with tools such as Wireshark and tcpdump. 5. Three (3) years of experience, obtained within the past 5 years, with managing and monitoring network security tools (IDS/IPS, Snort, Splunk, etc.) and practices (CVE mitigation, incident response, log analysis, etc.) 6. Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting VPN tunnels, both site-to-site and client based. 7. Two (2) years of experience, obtained within the past 3 years, supporting communication services such VOIP phones/infrastructure, Unified Communications as a Service (UCaaS) videoconferencing, audiovisual connectivity, etc. 8. Two (2) years of experience, obtained within the past 3 years, with an enterprise network monitoring tool such as PRTG, cacti, Scrutinizer, etc. 9. Two (2) years of experience, obtained within the past 5 years, with an enterprise network mapping/visualization tool such as NetBrain, BitB, etc. 10. One (1) year experience, obtained within the past 3 years, with configuration of cloud networks in Oracle Cloud Infrastructure (OCI), Azure, AWS, etc. and direct connectivity via solutions such as Microsoft Express Route, Oracle FastConnect, etc. 11. One (1) year experience, obtained within the past 3 years, with SDWAN design and configuration with Palo Alto solution. 12. One (1) year of experience, obtained within the past 3 years, implementing and supporting Cisco Meraki devices.
E. Certification 1. CCNA or CCNP Certification desired 2. PCNSA or PCNSE Certification desired
Network Engineer/SME A. Work Content Summary Responsible for supporting the planning, development, implementation, and maintenance of network software and equipment to the OAG IT Network and communications infrastructure. Provides recommendations to technical personnel and IT Leadership. Works closely with OAG network staff to help support the needs of the business. The Network Engineer may be required to workday, evening or night shifts and weekends, holidays, and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel may be responsible for being on call in the case of an emergency. B. Major Responsibilities/Results/Outputs Technical and Project Management Support o Manages the objectives necessary to accomplish the assigned work. o Develops business models, systems and technological architecture and tactical information systems plan. o Carries out all other tasks necessary to support management of the network and performance of duties related to the operation of the network, including but not limited to design, configuration, change management and problem resolution. o Analyzes requests for network engineering work and provides recommendations. o Identifies skill and knowledge requirements for each feature project and develop. Network Architecture: o Reviews, recommends improvements and assists in optimizing existing network architecture on a regular basis. o Assists in planning and design of any new on-premises network infrastructure as required by new projects or identified efficiencies. o Assists in planning and design of cloud networks and any required hybrid connectivity. o Regularly reviews network architecture for security gaps and areas of improvement. o Incorporates network security best practices (Zero Trust Architecture/Networking, microsegmentation, encryption, etc.) into all network design and planning. Network Maintenance Planning: o Develops and maintains maps, drawings, and/or diagrams of customer's network to anticipate, analyze and resolve potential problems in the areas of reliability and service provisioning. o Works to improve maintenance processes and to reduce customer affecting network incidents. o Consults with appropriate operations groups and provides status updates to ensure standardization of maintenance processes. o Assists in the development of requirements for enhancement or replacement of existing networking systems. Network Management: o Coordinate and implement software code upgrades in all network equipment during appropriate maintenance window following change management processes. o Coordinate and implement the installation of new equipment and products in the network following change management processes. o Coordinate and implement the removal of network equipment being displaced or replaced following change management processes. o Assist in the evaluation and response to cybersecurity incidents. Standards & Documentation: o Develops and authors standards of network services that define all aspects of the product. o Documents the standard hardware and software configurations of each product and service. o Develops and authors standard operating procedures of all network products & services for other network staff. C. Supervisory and Administrative Responsibilities Works closely with the OAG IT network team to meet the group's objectives. Typically reports to an OAG Infrastructure Manager D. Education and Work Experience BS in Engineering, Computer Science, Telecommunications or Operations Research and 5 years of experience required, or 10 years relevant work experience in a multisite data center environment required. 1. Experience in network systems engineering, network design, and management and operations required. 2. Experience with Cisco and Palo Alto firewalls, with a focus on security, efficiency, and intrusion prevention/detection. 3. Broad knowledge of Palo Alto specific implementations of SDWAN and associated services. 4. Broad knowledge of UCaas/Contact Center implementation Telco integration, resiliency, migration and support. 5. Detailed knowledge of TCIP/IP network addressing including both IPv4 and IPv6 implementations. 6. Expert knowledge of Frame Relay, TDM T1, Ethernet switching, TCP/IP, SNMP, Layer 2, 802.1Q, Layer 3, routing protocols to include OSPF & BGP, as well as MPLS, VPLS, and VRF. 7. Experience with troubleshooting complex and detailed network challenges including Asymmetric routing, out of order packets, unicast and multicast issues, Latency, spanning tree, retransmission, and fragmentation issues. 8. Experience with troubleshooting and design of complex switching environments and technologies such as the Cisco Nexus switch line. 9. Experience with troubleshooting and design of detailed layer 2 and layer 3 network environments that include VLANs, trunk and access ports, Port Channels, EtherChannel, VPCs, VTP, CDP, LLDP, MTU, SPAN, port mirroring, etc. 10. Experience with troubleshooting tools such as Sniffer, Wireshark, Ethereal and other networking tools, and the ability to follow packet and data flows throughout the capture. 11. Ability to design, implement and troubleshoot advanced routing environments and concepts including, but not limited to, OSPF, EIGRP, route leaking, policy-based routing, route tagging, distance vector. 12. Ability to design, implement and troubleshoot device security protocols such as TACACS and RADIUS and their inclusion in an AAA based device security environment. This should include privileged modes and read-only access. E. Certification 1. CCIE Certification desired 2. JNCIP Certification desired
E. Certification 1. CCNA or CCNP Certification desired 2. PCNSA or PCNSE Certification desired
Network Engineer/SME A. Work Content Summary Responsible for supporting the planning, development, implementation, and maintenance of network software and equipment to the OAG IT Network and communications infrastructure. Provides recommendations to technical personnel and IT Leadership. Works closely with OAG network staff to help support the needs of the business. The Network Engineer may be required to workday, evening or night shifts and weekends, holidays, and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel may be responsible for being on call in the case of an emergency. B. Major Responsibilities/Results/Outputs Technical and Project Management Support o Manages the objectives necessary to accomplish the assigned work. o Develops business models, systems and technological architecture and tactical information systems plan. o Carries out all other tasks necessary to support management of the network and performance of duties related to the operation of the network, including but not limited to design, configuration, change management and problem resolution. o Analyzes requests for network engineering work and provides recommendations. o Identifies skill and knowledge requirements for each feature project and develop. Network Architecture: o Reviews, recommends improvements and assists in optimizing existing network architecture on a regular basis. o Assists in planning and design of any new on-premises network infrastructure as required by new projects or identified efficiencies. o Assists in planning and design of cloud networks and any required hybrid connectivity. o Regularly reviews network architecture for security gaps and areas of improvement. o Incorporates network security best practices (Zero Trust Architecture/Networking, microsegmentation, encryption, etc.) into all network design and planning. Network Maintenance Planning: o Develops and maintains maps, drawings, and/or diagrams of customer's network to anticipate, analyze and resolve potential problems in the areas of reliability and service provisioning. o Works to improve maintenance processes and to reduce customer affecting network incidents. o Consults with appropriate operations groups and provides status updates to ensure standardization of maintenance processes. o Assists in the development of requirements for enhancement or replacement of existing networking systems. Network Management: o Coordinate and implement software code upgrades in all network equipment during appropriate maintenance window following change management processes. o Coordinate and implement the installation of new equipment and products in the network following change management processes. o Coordinate and implement the removal of network equipment being displaced or replaced following change management processes. o Assist in the evaluation and response to cybersecurity incidents. Standards & Documentation: o Develops and authors standards of network services that define all aspects of the product. o Documents the standard hardware and software configurations of each product and service. o Develops and authors standard operating procedures of all network products & services for other network staff. C. Supervisory and Administrative Responsibilities Works closely with the OAG IT network team to meet the group's objectives. Typically reports to an OAG Infrastructure Manager D. Education and Work Experience BS in Engineering, Computer Science, Telecommunications or Operations Research and 5 years of experience required, or 10 years relevant work experience in a multisite data center environment required. 1. Experience in network systems engineering, network design, and management and operations required. 2. Experience with Cisco and Palo Alto firewalls, with a focus on security, efficiency, and intrusion prevention/detection. 3. Broad knowledge of Palo Alto specific implementations of SDWAN and associated services. 4. Broad knowledge of UCaas/Contact Center implementation Telco integration, resiliency, migration and support. 5. Detailed knowledge of TCIP/IP network addressing including both IPv4 and IPv6 implementations. 6. Expert knowledge of Frame Relay, TDM T1, Ethernet switching, TCP/IP, SNMP, Layer 2, 802.1Q, Layer 3, routing protocols to include OSPF & BGP, as well as MPLS, VPLS, and VRF. 7. Experience with troubleshooting complex and detailed network challenges including Asymmetric routing, out of order packets, unicast and multicast issues, Latency, spanning tree, retransmission, and fragmentation issues. 8. Experience with troubleshooting and design of complex switching environments and technologies such as the Cisco Nexus switch line. 9. Experience with troubleshooting and design of detailed layer 2 and layer 3 network environments that include VLANs, trunk and access ports, Port Channels, EtherChannel, VPCs, VTP, CDP, LLDP, MTU, SPAN, port mirroring, etc. 10. Experience with troubleshooting tools such as Sniffer, Wireshark, Ethereal and other networking tools, and the ability to follow packet and data flows throughout the capture. 11. Ability to design, implement and troubleshoot advanced routing environments and concepts including, but not limited to, OSPF, EIGRP, route leaking, policy-based routing, route tagging, distance vector. 12. Ability to design, implement and troubleshoot device security protocols such as TACACS and RADIUS and their inclusion in an AAA based device security environment. This should include privileged modes and read-only access. E. Certification 1. CCIE Certification desired 2. JNCIP Certification desired