SAP deployment business partner

Job Type:
Regular

Invest in you, Join Agropur. We dairy you!

Agropur is looking for a SAP deployment business partner to support its digital transformation initiatives. This key role ensures the stabilization of operations following each SAP deployment by coordinating IT, business, and support teams. Through a structured approach and strong leadership, you will drive incident resolution and ensure a smooth transition to steady-state operations.

How Agropur invests in YOU :

• Recognition of one year's service for calculating holiday entitlement;
• 50% teleworking flexibility;
• Flexible group insurance plan including a telemedicine service;
• Employee assistance program;
• Opportunity to invest in yourself (career development, etc.);
• Pension plan with company contributions;
• Bright offices surrounded by nature, with a host of services (free indoor parking, gym, etc.).
• Salary range 005: 82 600$ to 103 200$ (Salary will be determined based on skills, education, training & experience related to the position).

What's involved in this role:

• Develop and manage the Hypercare strategy for each deployment wave, including governance, onsite and remote coverage, travel logistics, and resource alignment.
• Collaborate with internal and external partners to define, monitor, and achieve stabilization objectives.
• Ensure follow-up and resolution of critical incidents and lead daily Scrum meetings during major issues.
• Implement mechanisms to minimize disruptions, identify recurring issues, and contribute to continuous improvement of SAP system stability and performance.
• Oversee the prioritization and delivery of RICEFW items (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows) during the Hypercare phase.
• Act as the main point of contact for critical issues, ensuring timely escalation and resolution.
• Monitor system performance and user feedback during Hypercare and communicate regularly with stakeholders and management.
• Foster a positive and collaborative team environment within the Hypercare group, promoting knowledge sharing.
• Ensure a seamless handover of solutions to IT and business support teams for steady-state operations.

What you need to join our team:

• Knowledge of the food industry, manufacturing environments, and sales and delivery processes (an asset).
• Training or experience in ITIL process management (required).
• Minimum of 5 to 7 years of experience in large-scale and complex SAP deployments.
• Familiarity with tools such as JIRA (an asset).
• Strong leadership, collaboration, rigor, and stress management skills.
• Ability to work in a dynamic environment with multiple priorities.
• Basic knowledge of technology project management.
• Willingness to travel regularly to plants across Canada.

We dairy you! JOIN AGROPUR.

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Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.