Area Director of Sales & Marketing- New York, NY
Apply NowCompany: M&R Hotel Management
Location: New York, NY 10025
Description:
AREA DIRECTOR OF SALES & MARKETING- New York
JOB SUMMARY
Functions as a role model and leader and is responsible for implementing the segment (e.g., group, transient, association, corporate, government, SMERF, etc.) strategy & tactical plan to achieve and exceed business goals for the assigned hotels. Lead and manage all day-to-day activities related to the sales functions for the hotel with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Assumes personal booking goals and makes recommendations on goals of direct reports.
CORE WORK ACTIVITIES
Developing & Executing Sales Strategies
Develops, implements and sustains an aggressive solicitation program focused acquisition and retention of accounts and business.
Collaborate with management to create and implement a sales plan addressing revenue, customers, and the market for the segment led by DOSM.
Assists with the development and implementation of promotion offers.
Maximizing Revenue
Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
Recommends booking goals for sales team members for properties within region as needed.
Managing Sales Activities
Monitors all day-to-day activities of direct reports.
Participates in sales calls with members of the sales team to acquire new business and/or close on business.
Executes and supports the administrative aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Analyzing & Reporting on Sales and Financial Data
Analyze and utilize market data to develop and implement business goals.
Assists Revenue Management with completing accurate quarterly projections.
Consistently review sales and catering guest satisfaction results to identify areas of improvement.
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
Interact with guests to obtain feedback on product, quality and service levels.
Actively involved with guests during pre and post-meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
Empowers employees to openly communicate an provide excellent customer service.
Observes service behaviors of immediate staff and provides constructive feedback to individuals and/or managers.
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
Ensures that a customer recognition program is in effect throughout Sales.
Executes and supports the company's customer service standards.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Gains understanding of each property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Develops and manages relationships with key stakeholders, both internal and external.
Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
Works with People & Culture, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations.
Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers.
Interview and hire as needed, management and hourly employees with the appropriate skills to meet the business needs of the operation.
Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Utilizes all available on the job training tools for employees.
Education and Experience
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 year sales leadership experience in the sales and marketing or related professional area.
Knowledge of Hilton Brand systems highly prefferred
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years' sales leadership experience in the sales and marketing or related
JOB SUMMARY
Functions as a role model and leader and is responsible for implementing the segment (e.g., group, transient, association, corporate, government, SMERF, etc.) strategy & tactical plan to achieve and exceed business goals for the assigned hotels. Lead and manage all day-to-day activities related to the sales functions for the hotel with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Assumes personal booking goals and makes recommendations on goals of direct reports.
CORE WORK ACTIVITIES
Developing & Executing Sales Strategies
Develops, implements and sustains an aggressive solicitation program focused acquisition and retention of accounts and business.
Collaborate with management to create and implement a sales plan addressing revenue, customers, and the market for the segment led by DOSM.
Assists with the development and implementation of promotion offers.
Maximizing Revenue
Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
Recommends booking goals for sales team members for properties within region as needed.
Managing Sales Activities
Monitors all day-to-day activities of direct reports.
Participates in sales calls with members of the sales team to acquire new business and/or close on business.
Executes and supports the administrative aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Analyzing & Reporting on Sales and Financial Data
Analyze and utilize market data to develop and implement business goals.
Assists Revenue Management with completing accurate quarterly projections.
Consistently review sales and catering guest satisfaction results to identify areas of improvement.
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
Interact with guests to obtain feedback on product, quality and service levels.
Actively involved with guests during pre and post-meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
Empowers employees to openly communicate an provide excellent customer service.
Observes service behaviors of immediate staff and provides constructive feedback to individuals and/or managers.
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
Ensures that a customer recognition program is in effect throughout Sales.
Executes and supports the company's customer service standards.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Gains understanding of each property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Develops and manages relationships with key stakeholders, both internal and external.
Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
Works with People & Culture, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations.
Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers.
Interview and hire as needed, management and hourly employees with the appropriate skills to meet the business needs of the operation.
Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Utilizes all available on the job training tools for employees.
Education and Experience
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 year sales leadership experience in the sales and marketing or related professional area.
Knowledge of Hilton Brand systems highly prefferred
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years' sales leadership experience in the sales and marketing or related