People & Culture Business Partner

Title: People & Culture Business Partner (Human Resources Business Partner)

Reporting to: Chief People Officer

Location: United States (Remote, East Coast hours)

Position Summary

Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel.

At the heart of our success is Grand Circle's Traveler Relations Center (TRC). The TRC is a call center comprised of two teams- Inbound Sales and Customer Service. TRC associates are primarily remote across the U.S.

We are searching for a People & Culture (P&C) Business Partner to support the TRC. The P&C Business Partner will work closely with business leaders and management to design and deploy human capital strategies that improve TRC business performance, foster a positive work culture, and align with the organization's mission, vision, and goals. This role requires a proactive, strategic approach to People & Culture while being hands-on to address day-to-day people challenges and ensure the organization's talent needs are met.

This role is essential in shaping a culture of collaboration, innovation, and excellence while ensuring the organization attracts, retains, and develops top talent while staying true to our values.

Key Responsibilities:

Strategic P&C Partnership:

• Partner with leadership to develop and implement P&C strategies that drive business goals and employee performance.
• Provide expert P&C guidance and counsel to management on organizational design, workforce planning, employee relations, employee onboarding, career pathing and talent management.

Talent Management:

• Collaborate with leadership on succession planning and talent development initiatives.
• Assist in identifying high-potential employees and designing development plans to build leadership capacity.
• Support employee performance management and the development of strategies for employee retention.

Employee Relations & Engagement:

• Foster a positive organizational culture through employee engagement initiatives and recognition programs for remote employees.
• Coach managers and employees on handling complex employee relations matters, performance issues, and conflicts.
• Ensure proper engagement and recognition of remote associates.

P&C Programs & Policies:

• Support the development and implementation of P&C programs, policies, and procedures.
• Ensure compliance with company policies and applicable labor laws and regulations.
• Provide guidance on compensation, benefits, and performance management processes.

Data-Driven Insights:

• Utilize P&C analytics and metrics to provide insights on workforce trends and recommend data-driven solutions for talent management, retention, and organizational effectiveness.
• Monitor key performance indicators (KPIs) and provide regular reports on P&C activities and business impact.

Training and Development:

• Identify and address training and development needs in alignment with business goals.
• Design and implement Learning and Development programs that provide career advancement pathways and build leadership capabilities and skills.

Qualifications

• Bachelor's degree in human resources, business administration, or a related field. Master's degree or HR certifications (SHRM-SCP, PHR) a plus.
• Minimum of 10 years of progressive HR experience, with at least 2 years in a Business Partner role.
• Experience managing or acting as HRBP to remote teams required.
• Management or HR experience in a call center environment required.
• This position is remote and requires candidates to be located in one of the following states: CT, FL, GA, MA, ME, NH, NJ, NY, NC, PA, RI, SC, or VA

Key Skills & Competencies

• Strong leadership and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
• Exceptional communication, negotiation, and conflict-resolution skills.
• Deep knowledge of employment laws, regulations, and best practices.
• Proficiency in HR technology, data analytics, and organizational metrics.
• Passion for fostering a diverse, equitable, and inclusive workplace.

Benefits

• 50% Discount on GCC trips
• Robust healthcare benefits, including medical, dental, vision, and flex spending accounts
• Generous Paid time off (PTO)
• Paid holidays throughout the year
• Company-paid life insurance
• Paid short and long term disability insurance
• 401K Retirement Savings account
• Discounted auto and renters insurance
• Volunteer and philanthropy opportunities to give back in Boston and where we travel
• Casual dress code every day

About Us

To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com.