eDiscovery Coordinator

As one of the leading global law firms, we undertake the most important and challenging assignments for the world's leading companies, financial institutions and governments, helping them to achieve their objectives by solving their most complex and important legal issues.

We believe that the strength and depth of our practices, our client relationships, our sector approach, the quality of our people and our global platform give us significant competitive advantage.

eDiscovery involves the use of specialised software and techniques to search for, collect and analyse relevant electronic information and to produce it in a legal or investigatory context. It's an exciting industry that continues to grow, as more and more information is created and stored electronically.

At Linklaters we have a dedicated global eDiscovery team, drawn of individuals from a variety of technical and/or legal backgrounds, who support our contentious practices and help drive efficiency across the firm.

We process millions of documents each year for more than 12 practice groups across over 15 global offices and are continuing to expand. If you're interested in problem solving, new technology and being part of a team - get in touch

Product Delivery

• Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling
• Ensure defensible processes and data security procedures are adhered to at all times
• Maintain project and product documentation
• Administration of software and hardware used by the eDiscovery team
• Ensure quality control process is adhered to in delivery of all services
• Adhere to recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing
• Establish and maintain relationships with key business stakeholders, such as the practice, technology etc.
• Collaborate with the global eDiscovery team as needed, ensuring seamless communication and support by updating and maintaining documentation on Monday.com, facilitating mutual assistance and efficiency.

Subject Matter Expert & Consultant

• Discuss with eDiscovery colleagues and agree on appropriate eDiscovery solutions to recommend to the practice
• Carry out eDiscovery tasks, such as (but not limited to) setting up and customising review platforms such as RelativityOne or Opus2, processing data, running searches and culling data, creating review batches, customising coding templates and creating user roles
• Resolve first line support queries and work with our second- and third-line support to ensure technical issues are resolved
• Act as a reference point for service issues, escalating any complaints from the Practice immediately to the eDiscovery Manager and working with them to address these
• Assist with training/presentations to the Practice and external clients on how to use the products

Training / role development

• Seek out and attend training and development opportunities under guidance of line manager
• Set and work towards stretch development objectives
• Adhere to eDiscovery team's processes and procedures, with a view to continuous improvement and best practice
• Discuss any challenges / issues and innovate to identify solutions and ways of working; promptly escalate to manager where relevant

Characteristics, Skills & Experience required:

• Motivated and enthusiastic, and willing to learn new skills / take on responsibility
• Strong attention to detail
• Diplomatic team player with the ability to communicate effectively with people at all levels from across the firm and to explain and justify solutions in clear non-technical language
• Ability to earn respect of fellow team members and the practice, willing to assist colleagues (including out of normal office hours) to meet deadlines
• Demonstrates strong commitment to maintaining high levels of customer service
• Performs well under pressure. Assertive when necessary
• Technical aptitude. Enjoys problem solving
• Previous experience or formal training in a technology, data processing or eDiscovery related field
• Outstanding written and verbal communication skills
• Able to prioritize quickly, often in busy periods, in a calm manner
• Commercial awareness and appreciation of business dynamics
• Ability to lead through collaboration with effective stakeholder management

Remote working available in the following locations: Virginia, Maryland, Alabama, Illinois.

Technical Skills:

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.