Lead Case Manager - North Carolina Disaster Management

ICF seeks a Case Manager Lead to support and promote recovery through Community Development Block Grant Disaster Recovery (CDBG-DR) programs for Hurricane Helene-impacted counties in Western North Carolina. As a Case Manager Lead, you will work closely with other members of the Case Management Team, Project Team and the Program Manager; clearly communicate case management production, and provide guidance and oversight of case managers.

To be considered for these opportunities, you must reside in one of the following areas: Buncombe County, Henderson County, Haywood County, Madison County, McDowell County, Mitchell County, Rutherford County, Watauga County, and Burke County.

Compensation: While the range below is broader, this position will offer a salary range in the mid to upper 70s, as determined by the hiring team. Higher education and experience will not change this salary range.

This position is full-time, benefit-eligible, and on-site and requires, but is not limited to, the following responsibilities:

Key Responsibilities:

• Provide supervision and oversight of case managers to ensure quality and consistency in case management practices.
• Monitor case manager performance and ensure timely delivery of services to disaster-affected individuals and families
• Support the design and delivery of initial and ongoing training for case managers as policies, procedures, and guidance are updated.
• Coordinate with program team members, including QA/QC staff, construction teams, and community partners, to ensure comprehensive support for applicants' recovery processes
• Assist the Program Manager (PM) with daily operational support.
• Prepare detailed reports on production metrics and outcomes for program evaluation.
• Monitor and report any findings of fraud, waste, and abuse within disaster case management activities.
• Communicate with applicants by phone, email, and in-person to communicate program requirements, case status, and escalations
• Use the system of record to support application intake and process applications for eligibility determination
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
• Interact with staff from local, state, and federal government agencies
• Provide oversight and support for public outreach events and off-site applicant meetings
• Manage multiple priorities and work limited overtime, as necessary.
• Advise senior leadership and management, as needed.
• Perform other duties as required.

Minimum Qualifications:

• High School Diploma
• 5+ years of work experience with case management, public housing, or disaster recovery, related work
• 3+ years in a supervisory or management role
• 3+ years of experience with Microsoft Office (Microsoft Word, Excel and PowerPoint) and Adobe Acrobat.

Preferred Skills/ Experience/ Qualifications:

• Experience working in a consulting firm, development organization, or public agency preferred
• Experience in the field of housing reconstruction or rehabilitation
• Experience delivering training and technical assistance.
• Excellent professional verbal and written communication skills, able to work in a fast-paced environment with flexibility to adapt to changing priorities and deadlines.
• Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, disaster-related documentation and other program-related documents.
• Demonstrated ability to review documents at a close level of detail and catch subtle differences.
• Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment.
• Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone.
• Ability to work successfully with socio-economic and culturally diverse applicants.
• A flexible schedule that can accommodate some evening or weekend work as may be required.
• Experience in disaster recovery and/or housing support services or programs.
• Bilingual in English and Spanish is a plus.

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:
$73,722.00 - $125,327.00

N Carolina Client Office (NC88)