Director of Operations

JOB DESCRIPTION

JOB TITLE: Director of Operations - Utility Metering
DEPARTMENT: Operations

REPORTS TO: Vice President, Operations
SUMMARY: Schedules, coordinates, and oversees multiple construction projects including but not limited to scheduling of sub-contractors, resolving day-to-day problems on the job site, and overseeing the inspection of all work during construction to ensure quality and compliance with plans and specifications.

DUTIES AND RESPONSIBILITIES:

• Schedules and oversees all phases of construction; coordinates all necessary inspections.
• Assembles bid packages; approves and selects vendors and contractors; monitors work of all vendors and contractors.
• Obtains all permits and approvals necessary to install utility metering; coordinates and manages all communication with permitting officials.
• Ensures all labor and materials are ordered in a timely manner, based on production and installation lead times; orders and coordinates delivery/pick-up of all materials required, ensuring pricing meets established budgetary requirements.
• Develops and maintains construction schedule and tracking system to track and report all phases of project; regularly reports on status of projects, either in person or through written reports/correspondence.
• Performs constant on-site monitoring and quality control function; manages and resolves punch lists and potential issues and problems.
• Attends all zoning and regulatory meetings relevant to projects.
• Maintains thorough knowledge of OSHA requirements; implements OSHA guidelines and programs; enforces established safety guidelines and promotes a safe workplace; conducts regular safety meetings with workers.
• Oversees construction supervisors and contractors.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises ~30 employees within the Operations department(s) for ongoing projects.
• Indirectly supervises ~150 employees within the Operations department(s) who may be assigned to utility metering projects from time to time.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Practical construction knowledge.
• Demonstrated proficiency in supervising and motivating subordinates
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Basic competence in subordinates' duties and tasks
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a member of various teams and committees
• Proficient with Microsoft Office Suite software
• Proven leadership skills and business acumen
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Good judgement with the ability to make timely and sound decisions
• Ability to understand all safety requirements
• Ability to perform the physical labor necessary
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to create, track and manage budgets at the project and business unit level
• Ability to forecast business unit performance.
• Bilingual skills a plus.

COMPETENCIES:

• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Planning/Organizing - Prioritizes and plans work activities; Plans for additional resources; Sets goals and objectives; Manages schedules of staff; Develops realistic action plans.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.