IS Business Analyst
Apply NowCompany: Ramsey County, MN
Location: Saint Paul, MN 55106
Description:
Salary : $65,055.94 - $96,253.93 Annually
Location : (RCGC EAST) Saint Paul, MN
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2025-00307
Department: Health & Wellness Administration
Division: EHealth Capability Team
Opening Date: 04/08/2025
Closing Date: 4/22/2025 11:59 PM Central
Union: Local 151 - Human Services
FLSA Status: nonexempt
Basic Function
The eHealth Capability Team serving the departments of Social Services and Public Health at Ramsey County. The ideal candidate will be able to work cross functionally with business teams to assist in creating healthcare technology solutions to meet the business needs. Health care settings include public health clinics, mental health clinics, withdrawal management/detox facility, and other community-based settings.
Work involves designing, testing, and maintaining use of efficient electronic health record (EHR) applications, templates and workflows in support of medical and mental health care functions and business processes. Also, this position must gather and analyze data, support business cases, develop and manage projects, and engage with the business areas in process improvement initiatives; the person in this position is responsible along with the eHealth Team and Capability Team Manager for handling technology related incidents, documenting findings of root cause analysis, and maintain clear and consistent change and incident management documentation. This position will also provide onboarding and technical support for new employees or those having trouble using technology in their clinical practice. Work includes development and updates of job aids and training materials. This individual will apply proven communication, analytical and problem-solving skills to help maximize the benefit of technology investments.
The candidate in this position could benefit from a master's degree in public administration, business administration, information technology, or a related area may substitute for one year of the required experience. Certificate or degree in Clinical or Nursing Informatics may also substitute for six months of required experience would also be highly beneficial. The substitution for this position is listed below under the Minimum Qualifications section.
This is the entry-level class in this job series. Individuals in this job class may be designated as a Business Analyst within the Information Technology Department or a Business Analyst for Core County Systems (CCS) applications, as defined by CCS governance.
Examples of Work Performed
Work closely with subject matter experts (SME's) to identify the business process needs of customer departments to gain an understanding of the department's operations, systems, and business functions; gain input from stakeholders on information needed for changes or enhancements, including reporting and analytic needs; translating business requirements into detailed functional specifications and work with technical staff to create a design concept and technical documents to address those issues. Evaluate on a continuous basis the applications used by Ramsey County departments to ensure they meet business needs, including workflow configuration changes, customization retrofit, and retiring customizations that are no longer needed; and gather and present information appropriately; ensure necessary modifications are made. Establish a time frame for a scoping phase, design concept or project to be completed, set priorities for work to be done, work with department staff to gather information and make modifications to the concept or project; and review the final product with department staff to ensure it is functional and identify any needed modifications. Create and execute test plans/ and or test scripts to ensure the accuracy, integrity and usability of applications. Participate in the evaluation and selection process for business solutions. Identify department training needs; develop and update training plans and curricula; plan and execute recurring training programs for new and current employees including preparing and updating training guides and job aids. Perform fact-finding activities in customer departments to determine if existing processes could be enhanced with software or web solutions; research new technologies including hardware, software and applications available to assist customers in meeting their business needs. If assigned to a CCS application; provide application functional support to enable and fully exploit application capabilities and functionality while driving and supporting business process change during system implementations, upgrades, new component rollout, or routine maintenance. Resolve functional service tickets assigned by the IS Service Desk. Act as liaison between customers and the CCS Application Program. Research and find solutions to identified problems; monitor status of open issues; collaborate with technical and vendor teams; provide access control functions; develop low to medium complexity queries.
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9.
Minimum Qualifications
Education: Bachelor's degree in Public Administration, Business Administration, Information Technology, or a related area.
Experience: Three years of experience as a functional analyst/business analyst/system analyst or related areas. Experience with business applications requirements; gathering, supporting, and researching IT hardware and software vendor products for solutions. Experience developing needs assessments and request for information and proposal requirements for business applications.
Substitution: Equivalent combination of education and relatedexperience.
Certifications/Licensure: None.
Exam/Screening Process Information
Training and Experience Rating = 100%
The examination for IS Business Analyst will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. The rating on this supplemental questionnaire will depend on the answers provided. A candidate must pass the training and experience rating to be advanced in the process.
Eligible List: The names of all applicants who pass the training and experience rating and file a properly completed application shall be placed on the eligible list for employment as IS Business Analyst. This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for one month or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list. The department may choose to interview any candidate on the eligible list.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at
For information about Ramsey County's 2025 benefits, visit:
01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills, and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process.
02
Have you completed or currently participating in any of the following Public Sector Partnership Programs at Ramsey County?Examples may include a program in partnership with HIRED, Project for Pride in Living (PPL), Ramsey County Workforce Solutions, or an internship (including Right Track Plus), fellowship, limited duration assignment, provisional assignment, temporary opportunity or participating in a work experience like the Young Adult Career Academy, or job shadow experience. Answer No if none of the above.
03
Do you have or have you ever held a professional license?
04
If you answered "Yes" to the previous question, please list the type of license(s) and the State or jurisdiction the license is or was held; also indicate the status of your license(s). If this does not apply to you, please write "N/A" in the space provided.
05
Write in your highest level of education completed. Include the name of the institution, degree earned, and date of completion.If you do not have a degree/college credits, please write N/A in the space below. Do not write see resume or application.
06
How many years of experience do you have meeting with key stakeholders and analyzing technology needs from a business analysis point of view?
07
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
08
How many years of experience do you have engaging in planning of business and or technology initiatives (also known as discovery) to determine the priority, impact and risk associated with deploying a solution?
09
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
10
How many years of experience do you have in information support services operations or incident management?
11
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
12
How many years of experience do you have leading and serving on work groups and or teams in an information technology environment?
13
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
14
How many full years of experience do you have implementing technical change or workflow process improvement effort with multiple stakeholders?
15
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
16
Do you have experience working in a analyst or user role supporting electronic health record (EHR) applications, such as Epic, Cerner, Allscripts, Meditech, NextGen or PH Docs?
17
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
Required Question
Location : (RCGC EAST) Saint Paul, MN
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2025-00307
Department: Health & Wellness Administration
Division: EHealth Capability Team
Opening Date: 04/08/2025
Closing Date: 4/22/2025 11:59 PM Central
Union: Local 151 - Human Services
FLSA Status: nonexempt
Basic Function
The eHealth Capability Team serving the departments of Social Services and Public Health at Ramsey County. The ideal candidate will be able to work cross functionally with business teams to assist in creating healthcare technology solutions to meet the business needs. Health care settings include public health clinics, mental health clinics, withdrawal management/detox facility, and other community-based settings.
Work involves designing, testing, and maintaining use of efficient electronic health record (EHR) applications, templates and workflows in support of medical and mental health care functions and business processes. Also, this position must gather and analyze data, support business cases, develop and manage projects, and engage with the business areas in process improvement initiatives; the person in this position is responsible along with the eHealth Team and Capability Team Manager for handling technology related incidents, documenting findings of root cause analysis, and maintain clear and consistent change and incident management documentation. This position will also provide onboarding and technical support for new employees or those having trouble using technology in their clinical practice. Work includes development and updates of job aids and training materials. This individual will apply proven communication, analytical and problem-solving skills to help maximize the benefit of technology investments.
The candidate in this position could benefit from a master's degree in public administration, business administration, information technology, or a related area may substitute for one year of the required experience. Certificate or degree in Clinical or Nursing Informatics may also substitute for six months of required experience would also be highly beneficial. The substitution for this position is listed below under the Minimum Qualifications section.
This is the entry-level class in this job series. Individuals in this job class may be designated as a Business Analyst within the Information Technology Department or a Business Analyst for Core County Systems (CCS) applications, as defined by CCS governance.
Examples of Work Performed
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9.
Minimum Qualifications
Education: Bachelor's degree in Public Administration, Business Administration, Information Technology, or a related area.
Experience: Three years of experience as a functional analyst/business analyst/system analyst or related areas. Experience with business applications requirements; gathering, supporting, and researching IT hardware and software vendor products for solutions. Experience developing needs assessments and request for information and proposal requirements for business applications.
Substitution: Equivalent combination of education and relatedexperience.
Certifications/Licensure: None.
Exam/Screening Process Information
Training and Experience Rating = 100%
The examination for IS Business Analyst will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. The rating on this supplemental questionnaire will depend on the answers provided. A candidate must pass the training and experience rating to be advanced in the process.
Eligible List: The names of all applicants who pass the training and experience rating and file a properly completed application shall be placed on the eligible list for employment as IS Business Analyst. This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for one month or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list. The department may choose to interview any candidate on the eligible list.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at
- Medical, dental and vision insurance
- The County contributes a bargained percentage to the medical and dental monthly premium
- Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
- Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
- MetLife Dental Insurance - two plan options offered
- VSP Vision Insurance - Advantage Plan offered
- Pre-tax Benefit Program
- Pre-tax medical, dental, vision monthly premium deduction option
- Dependent and Health Care Flexible Spending Accounts
- County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
- Paid time off
- Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
- 11 scheduled holidays and two floating holidays
- Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
- Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
- Wellness incentive allows conversion of unused sick time to vacation or pay
- Retirement benefits
- Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
- New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
- Deferred compensation - 457(b) account with employer match
- Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
- Transit and parking
- Fully funded Metropass.
- Transportation/parking expenses reimbursement account
- Employee well-being
- Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
- Wellness programming
- Flexible work policy with hybrid work options for eligible positions
- Life Insurance and Disability leave
- County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
- Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
- Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
- Career development
- Tuition reimbursement, up to $4,000 per year
- Online professional development opportunities through the Learning & Development Center
- County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
- Employee resource groups - help employees build connections through common bonds with colleagues
For information about Ramsey County's 2025 benefits, visit:
01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills, and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process.
- Yes
- No
02
Have you completed or currently participating in any of the following Public Sector Partnership Programs at Ramsey County?Examples may include a program in partnership with HIRED, Project for Pride in Living (PPL), Ramsey County Workforce Solutions, or an internship (including Right Track Plus), fellowship, limited duration assignment, provisional assignment, temporary opportunity or participating in a work experience like the Young Adult Career Academy, or job shadow experience. Answer No if none of the above.
- Yes
- No
03
Do you have or have you ever held a professional license?
- Yes
- No
04
If you answered "Yes" to the previous question, please list the type of license(s) and the State or jurisdiction the license is or was held; also indicate the status of your license(s). If this does not apply to you, please write "N/A" in the space provided.
05
Write in your highest level of education completed. Include the name of the institution, degree earned, and date of completion.If you do not have a degree/college credits, please write N/A in the space below. Do not write see resume or application.
06
How many years of experience do you have meeting with key stakeholders and analyzing technology needs from a business analysis point of view?
- I have no experience.
- I have less than 1 year of experience.
- I have at least 1 but less than 3 years of experience.
- I have more than 3 years of experience.
07
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
08
How many years of experience do you have engaging in planning of business and or technology initiatives (also known as discovery) to determine the priority, impact and risk associated with deploying a solution?
- I have no experience.
- I have less than 1 year of experience.
- I have more than 1 year but less than 3 years of experience
- I have more than 3 years of experience
09
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
10
How many years of experience do you have in information support services operations or incident management?
- I have no experience.
- I have less than 1 year of experience.
- I have more than 1 but less than 3 years of experience.
- I have more than 3 years of experience.
11
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
12
How many years of experience do you have leading and serving on work groups and or teams in an information technology environment?
- I have no experience.
- I have less than 1 year of experience.
- I have more than 1 year but less than 3 years of experience.
- I have more than 3 years of experience.
13
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
14
How many full years of experience do you have implementing technical change or workflow process improvement effort with multiple stakeholders?
- I have no experience.
- I have less than 1 year of experience
- I have at least 1 year but less than 3 years of experience.
- I have more than 3 years of experience.
15
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
16
Do you have experience working in a analyst or user role supporting electronic health record (EHR) applications, such as Epic, Cerner, Allscripts, Meditech, NextGen or PH Docs?
- Yes
- No
17
If you indicated in the previous question that you have experience, include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.
Required Question