Senior Specialist, Auto Vendor Partnerships, Corporate Claims

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It's all about fulfilling our promise with a personal approach. With our team, you'll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

What you will do...

• Develop and maintain comprehensive process documentation for APD and AB vendors.
• Evaluate vendor performance through audits, performance reviews, and feedback sessions.
• Manage AB vendor relationships to ensure effective claims management.
• Oversee Independent Auto Appraisers, ensuring their alignment with corporate standards.
• Act as the key contact for escalated vendor-related issues, addressing concerns efficiently.
• Analyze escalations, implement corrective actions, and communicate outcomes to internal stakeholders and vendor partners.
• Review claims handling procedures involving vendors, recommending process enhancements to drive efficiency and cost-effectiveness.
• Develop and provide detailed reports on vendor performance, cost metrics, and industry benchmarks to guide strategic decision-making.
• Actively monitor and evaluate industry trends related to auto repair methodologies, parts and labor costs, rehabilitation services, and accident benefits claims management.
• Support and ensure vendor readiness for catastrophic events.
• Collaborate with internal stakeholders to inform training and audit practices based on vendor performance insights.
• Engage with Claims team and leadership and other internal stakeholders to ensure vendor strategies are aligned with overall organizational objectives.

What you will bring...

• Minimum 7-10 years of experience in auto claims handling, vendor management, or related roles with specialized expertise in vendor relationship management.
• Post-secondary education in Business, Insurance, or related discipline; CIP designation strongly preferred.
• Advanced understanding of auto claims management, appraisal techniques, AB claims management, vendor management best practices, and related regulatory requirements.
• Proficiency in claims management systems, analytical tools, and reporting software.
• Exceptional analytical, negotiation, and problem-solving skills.
• Excellent communication, interpersonal, and relationship management abilities.
• Proven capability to manage escalations and complex vendor relationships effectively.
• Demonstrated effectiveness in identifying and implementing cost-saving strategies.
• Strong integrity, accountability, and dedication to high-quality customer service.

What we offer...

In return, we'll give you countless opportunities to learn and grow. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company's success through our incentive plan. And with our hybrid work model, you get the best of both worlds - the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can't wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.