Manager of IT Systems
Apply NowCompany: Southern Devall
Location: Houston, TX 77084
Description:
JOB SUMMARY Southern Devall is looking for an IT Manager with System Analyst experience in ERP's such as GP, NAV, NetSuite, or Dynamics. The ideal candidate will have experience with SSRS reporting, SSIS, Okta, EntraID, Office 365, CrowdStrike, and Ninja RMM. While 80% of the job is related to the system analyst role, we expect 20% of the job to be dedicated to managing the helpdesk team through the current MSP. This includes helpdesk reporting, administration duties, etc. We are looking for a high-energy individual to help us enhance, maintain, and troubleshoot Microsoft GP, ERP application, while learning new technology to be able to handle bigger tasks.
KEY INTERACTIONS (INTERNAL AND EXTERNAL) Companywide staff and IT management, Southern Devall's executive leadership, senior customer leadership, mariners, industry associations, and 3rd party support and consultants.
KEY RESPONSIBILITES
Work between departments and with major stakeholders to develop technical solutions that will optimize business processes
Work with technical team to integrate appropriate 3rd party applications & modules (including Okta, EntraID, and CrowdStrike)
Creating or Modifying reports using SSRS
Providing analytics through SSRS and SSIS
Conduct configuration & design of ERP system to better leverage the enterprise
Advise and take ownership of GP processes
Train end users and IT team to more effectively utilize our ERP
Leverage systems through implementation of appropriate customizations
Create reports using SQL & system tools & data extraction
Act as a techno-functional resource & point of contact for company end users
Work with major stakeholders to ensure technical solutions are successfully executed
SQL Server Data Administration, Expansion, and Design
Monitoring team performance and developing feedback reports for management
Managing and supporting a team of help desk technicians
Ensure seamless integration and security of user accounts via Okta and EntraID
Oversee and manage Office 365 applications, configurations, and user setups
Manage endpoint security and threat management using CrowdStrike
Utilize Ninja RMM to monitor and maintain system health, performance, and security
River Operations Center
1874 Thomas Road, Memphis, TN 38134
Headquarters
2244 Swisco Road, Sulphur, LA 70665
337-905-3500
Administrative Offices
1402 Heights Blvd. Houston, TX 77009
EDUCATION AND EXPERIENCE
B.S. Computer Science, Information Technology preferred or related experience.
3-5+ years of business process development
Experience in the maritime industry is a plus, but not necessary
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES The knowledge, skills, and abilities required for this position include, but are not limited to, the following:
MS SQL Server & SSRS / Jet Reports Knowledge of GP, & SSRS Report Writing, required
Experience with .NET, VB.Net, & C# preferred but not required
Must have good skills in SSRS & SSIS
Excellent leadership and people management skills.
Familiar with ITSM and/or certified
Interpersonal and communication skills; self-awareness and ability to deal with others using courtesy, tact, and good judgment. Must be service-oriented.
Ability to maintain confidentiality in all matters and areas of the organization.
Ability to understand and execute complex oral and written instructions.
Ability to work independently with minimal or no guidance.
Proficient in Microsoft Word, Excel, Access, PowerPoint, Office 365, Okta, and Ninja RMM tools.
Possess a valid state driver's license for occasional travel requirements.
Ability to lift 50 lbs.
BEHAVIORAL COMPETENCIES
Time Management
Candidate must be able to prioritize multiple tasks and complete tasks timely.
Candidate understands the threshold of support hours invested and when to escalate for difficult-to-solve issues.
Teamwork
Candidate is a reliable self-motivated problem solver who is service-oriented and intrinsically driven to collaborate with and help the organization achieve the overall human resources goals
Resourcefulness
Candidate will not hesitate to share creative or innovative ideas that will yield efficiency or provide resolution to needs or problems.
KEY INTERACTIONS (INTERNAL AND EXTERNAL) Companywide staff and IT management, Southern Devall's executive leadership, senior customer leadership, mariners, industry associations, and 3rd party support and consultants.
KEY RESPONSIBILITES
Work between departments and with major stakeholders to develop technical solutions that will optimize business processes
Work with technical team to integrate appropriate 3rd party applications & modules (including Okta, EntraID, and CrowdStrike)
Creating or Modifying reports using SSRS
Providing analytics through SSRS and SSIS
Conduct configuration & design of ERP system to better leverage the enterprise
Advise and take ownership of GP processes
Train end users and IT team to more effectively utilize our ERP
Leverage systems through implementation of appropriate customizations
Create reports using SQL & system tools & data extraction
Act as a techno-functional resource & point of contact for company end users
Work with major stakeholders to ensure technical solutions are successfully executed
SQL Server Data Administration, Expansion, and Design
Monitoring team performance and developing feedback reports for management
Managing and supporting a team of help desk technicians
Ensure seamless integration and security of user accounts via Okta and EntraID
Oversee and manage Office 365 applications, configurations, and user setups
Manage endpoint security and threat management using CrowdStrike
Utilize Ninja RMM to monitor and maintain system health, performance, and security
River Operations Center
1874 Thomas Road, Memphis, TN 38134
Headquarters
2244 Swisco Road, Sulphur, LA 70665
337-905-3500
Administrative Offices
1402 Heights Blvd. Houston, TX 77009
EDUCATION AND EXPERIENCE
B.S. Computer Science, Information Technology preferred or related experience.
3-5+ years of business process development
Experience in the maritime industry is a plus, but not necessary
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES The knowledge, skills, and abilities required for this position include, but are not limited to, the following:
MS SQL Server & SSRS / Jet Reports Knowledge of GP, & SSRS Report Writing, required
Experience with .NET, VB.Net, & C# preferred but not required
Must have good skills in SSRS & SSIS
Excellent leadership and people management skills.
Familiar with ITSM and/or certified
Interpersonal and communication skills; self-awareness and ability to deal with others using courtesy, tact, and good judgment. Must be service-oriented.
Ability to maintain confidentiality in all matters and areas of the organization.
Ability to understand and execute complex oral and written instructions.
Ability to work independently with minimal or no guidance.
Proficient in Microsoft Word, Excel, Access, PowerPoint, Office 365, Okta, and Ninja RMM tools.
Possess a valid state driver's license for occasional travel requirements.
Ability to lift 50 lbs.
BEHAVIORAL COMPETENCIES
Time Management
Candidate must be able to prioritize multiple tasks and complete tasks timely.
Candidate understands the threshold of support hours invested and when to escalate for difficult-to-solve issues.
Teamwork
Candidate is a reliable self-motivated problem solver who is service-oriented and intrinsically driven to collaborate with and help the organization achieve the overall human resources goals
Resourcefulness
Candidate will not hesitate to share creative or innovative ideas that will yield efficiency or provide resolution to needs or problems.