Infoblox DDI Engineer

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Company: Cynet Systems

Location: Frisco, TX 75034

Description:

Job Description:

Responsibilities:
  • Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network DNS, DHCP, IPAM, Time Services troubleshooting techniques and performance analysis.
  • Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
  • Ensure SLAs are met Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms.
  • Perform monitoring and maintenance of overall environment working with experienced team members.
  • Perform change controls. Update process documentation and team portals.
  • Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
  • Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
  • utomate operational tasks to make processes simpler and more robust.
  • bility to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
  • Refresh heat-maps and operations plans for campus DDI solution.
  • Monitor and analyze statistical data to develop improvement plans.
  • Provide an effective network DDI capacity plan.
  • Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth.
  • Oversees the management of service level agreements (SLAs) with vendors and service providers.
  • Oversees and directs all aspects of the 24/7/365 mission critical. network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions.
  • Serves as the senior-level escalation point for DDI network operations to resolve critical incidents.
  • Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.
  • Provides leadership, management, direction, and technical oversight for the network operations department.
Required Qualifications and Experience:
  • Bachelor's degree, or related qualification.
  • Certifications is a must (CCNP, Infoblox Certified, DDI OEM Certifications).
  • Minimum 12+ years of working in DDI Network with expert level experience.
  • Experience of working in a multi-cultural, virtual team, across multiple geographical regions.
  • Experience with technologies such as: Infoblox, BT Sapphire, BlueCat DDI management
  • Extensive support of Routing Protocols/Technologies.
  • Hands on Experience with DDI / IP Address migration to Infoblox.
  • Deliver high level and low level design of DNS, DHCP, and Time Services.
  • Drive delivery of DDI solutions, including project and implementation support.
  • Knowledge of Linux and UNIX system.
  • Scripting knowledge (i.e. Shell, Perl).
  • Thorough understanding of DHCP, DNS, IP Addressing and Time Services.
  • High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS.
  • Experience in installing, configuring, and troubleshooting Infoblox, BT Sapphire suite of products in a large distributed environment.
  • Thorough understanding of Infoblox operations.
  • Creating & modifying DNS zone files manually (forward and reverse zones)
  • DNS Anycast.
  • Time Services knowledge of: NTP & PTP.
  • Work collaboratively with other teams such as LAN, WAN, firewall, Active Directory, Hosting etc.
  • Integration of DNS and DHCP in Active Directory environment.
  • Strong understanding of application communication methodologies.
  • bility to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
  • High level of confidence and competence communicating on bridges.
  • Experience with monitoring tools and strategies.
  • Perform or participate in complex maintenance or deployment activities.
  • Create or modify documentation in response to new events and learnings.
  • Routinely provide constructive feedback for improvement opportunities.
  • bility to coordinate and direct activities across multiple teams.
  • Excellent customer focus and engagement skills.
  • bility to develop solutions within a complex operational environment.
  • Excellent verbal and written communications skills.
  • dvanced knowledge of technical/business environment and problem determination strategies.
  • Develops and maintains standard operating procedure manual and processes used by the team.

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