Associate Director Site Operations, Hard Services & Calibration

Introduction to role

Are you ready to lead and support a team of specialized staff at AZ Kendall Square? As the Associate Director of Site Operations, Hard Services, you will ensure delivery of essential facilities support services. Initially based at the Waltham site, you will transition to the new Kendall Square location, executing preventive and corrective maintenance tasks while maintaining compliance with company standards and regulations. Your role will be pivotal in leading resources, fostering a productive and safe work environment, and leading change to support the R&D pipeline.

Accountabilities

• Owns & maintains the relationship with key operations vendors, clients, and portfolio managers within own business area and across site
• Generate performance metrics related to maintenance efficiency, customer satisfaction, and compliance, providing actionable insights for continuous improvement.
• Handle contracts and contribute to RPF/RFI's when necessary
• Carry out scheduled maintenance tasks as directed by the Maintenance Planner, accurately detailing in the Hexagon CMMS system.
• Develop and handle department budget. Provide technical input for infrastructure, capital, master planning, and facilities equipment strategies.
• Identify & implement efficiency opportunities within site operations
• Provide effective technical services for daily support of the operations group
• Equipment maintenance strategies and procedures
• Performance tracking/recommendations for services and equipment
• Integrate and sustain a culture of continuous improvement
• Customer service
• Maintenance efficiency and equipment performance
• Work with global utility strategy team and own electricity, steam, fuel oil, & lab bulk gasses strategy for site. Ensure compliance and sustainability goals are met.
• Proficiency in digital tools and technologies to enhance operational efficiency and data-driven decision-making is important.
• Contribute to developing and implementing operational plans to achieve Facilities Management strategy objectives locally and throughout the North American portfolio.
• Engage customers to understand their needs and preferences, how well these are met, and how these are likely to change and develop.
• Identify and organize additional resources to achieve business objectives through AZ staff, resident contractors, or specialist contractors. This includes sourcing or providing new equipment or devices that may not be commercially available to meet established customer needs or requirements.
• Lead and monitor the performance of each functional area under direct control, proactively identifying any barriers to delivery or performance issues and taking action to address these challenges immediately.
• Maintain a strong focus on safety practices and regulatory compliance, fostering a culture of safety and risk management throughout all operations.
• Possesses strong skills for customer service.
• Ensure efficient facilities operation, contract and budget management, resourcing, and project timelines.
• Recognize problems & generate potential solutions; know when to advance issues.
• Foster a culture of engagement, safety, quality, sustainability, and continuous improvement.
• Provide accurate and timely reporting on operations and resource utilization.
• Demonstrate strong leadership, decision-making skills, and example-setting behaviors.

Essential Skills/Experience

• Bachelor's degree or equivalent experience in a relevant engineering/operations field.
• Minimum of 8-10 years prior experience in leading facilities operations, preferably in biotech or pharmaceutical R&D.
• Minimum of 3 years prior experience in people management; preferably in a matrixed environment.
• Strong negotiation skills required along with the ability to plan and organize using an in-depth working knowledge of how R&D operates.
• Interpersonal skills with an emphasis on collaboration, mentorship, and team development.
• Ability to evaluate service requests and develop collaborative solutions.
• Knowledge of Facilities Operations techniques, engineering, and project management methodologies.
• A dynamic approach and comfortable working in an agile environment.
• Strong technical capabilities with high-performance buildings and lab environments.
• Experience working in a multi-team environment within a global framework.
• Experience with facilities operations budget development and upkeep.
• Good understanding of building readiness and handover in relation to facilities operations.
• Demonstrated leadership and team management skills.
• Excellent organizational, problem-solving, and analytical skills.
• Strong written and verbal communication skills.

Desirable Skills/Experience

• Master's degree or equivalent experience in a relevant engineering/operations field.
• Experience and knowledge with applying Six Sigma to R&D
• Experience working in a LEAN environment.
• Experience with procurement and financial tracking systems such as Coupa and SAP

At AstraZeneca, we lead our Operations function at an exciting time of growth. We pioneer new approaches across our sites, empowering our teams to foster a Lean attitude. Every change we make delivers better outcomes for our patients. We ensure everyone's voice is heard on-site, building trust with our teams. Adaptable and agile, we draw on diverse expertise to overcome obstacles. We inspire our teams by leading by example.

Join us today to make a difference!

Date Posted
09-Apr-2025

Closing Date
08-Apr-2025Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.