9907 - IT Operations Manager/Analyst
Apply NowCompany: Bestway Rental, Inc.
Location: Richardson, TX 75080
Description:
JOB DESCRIPTION
Description
Bestway is currently seeking an experienced IT OperationsManager/Analyst to take responsibility for the oversight and management of thecritical IT infrastructure within all Bestway store and office locations. Therole will require expertise in systems and network administration, telecommanagement, software and hardware deployment, reporting, managing serviceproviders and any other technology needs requested by the company's leadership.Currently, this position reports directly to the Chief Information Officer.
Essential Functions
Store, Home Office and Cloud InfrastructureManagement
o Including but not limited to: PCs,Servers, Printers, Switches, Routers, Modems, Inventory Scanning Devices,Credit Card Terminals, Receipt printers
Working knowledge of Active Directory, DNS, DHCPand Office-365.
Backup Monitoring and File Restore
Responsible for Disaster Recovery and Data LossPrevention Planning and Strategy
Escalating Critical Issues to the CIO and/or managedservice providers
Report Development and Maintenance
Ensuring timely delivery of reports to storesand OPS management
Requirements gathering and analysis for newreporting and software updates
Point of Sale Software and Hardware Support
Credit Card Terminals/Payment Processing
Intranet/Internal Resource Distribution(Documents, Videos, other files for operations)
Special Projects as needed
Competencies
Hardware, Software, and Telecom troubleshooting
Heightened sense of urgency
Ability to navigate through ambiguity andidentify business requirements for software, hardware, and reporting needs
Ability to manage multiple projects with minimalsupervision
Ability to work with upper management andvarious internal departments to achieve company goals for InformationTechnology
Strong Business Acumen
Strategic/Critical Thinker
Problem Solver
Leadership
Work Environment
This job operates in a professional office environment. This role routinely uses a variety of high-endsophisticated equipment that requires monitoring, scheduled maintenance,periodic replacement and repair. In addition, this department utilizes standardoffice equipment such as personal computers, phones, photocopiers, faxmachines, and scanners.
Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Fridayand need to be on call 24/7 to respond to after hour's situations and need tobe able to work on weekends to provide for maintenance, server and reportservices support.
Tuesday-Saturday Schedule
1:00 PM to 9:30 PM
The IT Manager/Analyst will assist in creating aculture of:
ServantLeadership
Teamwork
Ownership
Respect
Integrity
Other details
Apply Now
Description
Bestway is currently seeking an experienced IT OperationsManager/Analyst to take responsibility for the oversight and management of thecritical IT infrastructure within all Bestway store and office locations. Therole will require expertise in systems and network administration, telecommanagement, software and hardware deployment, reporting, managing serviceproviders and any other technology needs requested by the company's leadership.Currently, this position reports directly to the Chief Information Officer.
Essential Functions
Store, Home Office and Cloud InfrastructureManagement
o Including but not limited to: PCs,Servers, Printers, Switches, Routers, Modems, Inventory Scanning Devices,Credit Card Terminals, Receipt printers
Working knowledge of Active Directory, DNS, DHCPand Office-365.
Backup Monitoring and File Restore
Responsible for Disaster Recovery and Data LossPrevention Planning and Strategy
Escalating Critical Issues to the CIO and/or managedservice providers
Report Development and Maintenance
Ensuring timely delivery of reports to storesand OPS management
Requirements gathering and analysis for newreporting and software updates
Point of Sale Software and Hardware Support
Credit Card Terminals/Payment Processing
Intranet/Internal Resource Distribution(Documents, Videos, other files for operations)
Special Projects as needed
Competencies
Hardware, Software, and Telecom troubleshooting
Heightened sense of urgency
Ability to navigate through ambiguity andidentify business requirements for software, hardware, and reporting needs
Ability to manage multiple projects with minimalsupervision
Ability to work with upper management andvarious internal departments to achieve company goals for InformationTechnology
Strong Business Acumen
Strategic/Critical Thinker
Problem Solver
Leadership
Work Environment
This job operates in a professional office environment. This role routinely uses a variety of high-endsophisticated equipment that requires monitoring, scheduled maintenance,periodic replacement and repair. In addition, this department utilizes standardoffice equipment such as personal computers, phones, photocopiers, faxmachines, and scanners.
Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Fridayand need to be on call 24/7 to respond to after hour's situations and need tobe able to work on weekends to provide for maintenance, server and reportservices support.
Tuesday-Saturday Schedule
1:00 PM to 9:30 PM
The IT Manager/Analyst will assist in creating aculture of:
ServantLeadership
Teamwork
Ownership
Respect
Integrity
Other details
- Pay Type Salary
Apply Now