Senior Manager - Expense Management Performance Insights

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American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Senior Manager - Expense Management Performance Insights within SPT is an opportunity to be part of this dynamic organization and help GCS navigate towards growth.

This position reports to the Director of US Small & Medium Enterprises (SME) B2B Sales & Solutions, supporting the B2B Sales & Solutions Team. This position will work collaboratively with Product, Sales, Marketing, and Technologies and Capabilities partners to create data, critical metrics, and scalable reporting for a newly built Expense Management solution. Once reporting infrastructure is established this role will deliver strategic analyses & insights on Expense Management performance, helping craft the Go-To-Market strategy with both Product and Sales teams. The ideal candidate will be passionate about building a deep understanding of customer and product data to drive business performance. They will have excellent interpersonal, communication, and presentation skills and will have experience leading analytical projects. This person should be as comfortable writing sophisticated queries as they are presenting the resulting insights to senior leadership in a concise, easy to understand manner.

How will you make an impact in this role?

• Establish yourself as the go-to expert on Expense Management product data and performance
• Provide analytical input to decisions and evaluation of Expense Management feature performance and campaign effectiveness
• Have a deep analytical mind and work with agility, being able to change course quickly to take advantage of innovative ways of finding solutions
• Define product-specific goals and critical metrics as well as indicators of success for product initiatives/enhancements
• Evaluate progress towards achieving set goals and provide accountability by leading regular reviews of performance
• Define and deliver effective, scalable reporting that provides accurate and timely insight into key product metrics and trends
• Prioritize demands for data, ad hoc analytics, and reporting from multiple partners, shifting focus to ensure alignment with business priorities
• Build positive relationships with key collaborators and partners
• Analytical Skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions
• Flexibility/Adaptability: Not thrown off by frequently changing priorities and conditions; copes effectively with complexity and change
• Drive & Persistence: Proactive & self-motivated; Resourceful, has grit, and a positive "can do" attitude. Possesses a strong willingness to work hard and efficiently to get the job done
• Collaboration & Influence: Ability to successfully influence and bring together internal and external partners to achieve shared goals
• Communication Skills: Communicates information, ideas, and concepts clearly
• Attention to Detail: Does not let important details slip through the cracks or derail a project
• Calm under pressure: Maintains focus in the face of uncertainty, able to logically work through ambiguous situations or difficult scenarios

Minimum Qualifications:

• 7+ years of relevant experience including extensive experience in hands-on analytical role(s) defining and tracking key business metrics and performing deep-dive analyses
• Bachelor's degree in a quantitative field (e.g. statistics, engineering, math, science, economics, etc). Advanced degrees preferred.
• Strategic, big-picture thinker with strong intuition for business and high degree of creativity in finding opportunities for products, services, new processes, and systems
• Demonstrated experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)
• Strong project management skills with proven record of successfully getting results on large-scale cross-functional initiatives
• Strong curiosity and initiative in tackling important assignments; dives deeply into the data, relentlessly pursues its meaning, and how insights can drive business performance
• Relationship-builder with strong consultative and relationship skills to partner with business leaders to devise solutions to complex business challenges
• Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources
• Be an agent of change, ability to initiate and adopt change. Provides solutions to address changes in the organization, strategic alignment, and technology implementation. Incorporate risk mitigation into planning and execution

Preferred Qualifications:

• Master's degree
• Deep knowledge of Commercial Card data and reporting and AXP systems and tools

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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