Site Director (Site Director, Fulfillment Services)

Carbel, part of Arvato, is a full-service 3PL provider serving national and international clients across various industries, with a strong focus on fashion and retail. The Site Director oversees the fulfillment center. The Site Director will lead and direct site operations to achieve key goals and objectives and the execution of a business operational plan. They will own fulfillment client P/Ls, provide financials (EBIT), and strive to deliver client satisfaction.

YOUR TASKS

• Develop yearly budget and manage / own site P&L to ensure financial goals are met
• Drive, develop and lead continuous improvement initiatives and activities towards achieving yearly improvement
• Build a culture of continuous improvement
• Develop talent and site succession plans
• Drive high levels of client satisfaction by interacting with client account management and clients at all levels
• Drive high levels of employee engagement by developing creative ways to celebrate success
• Drive safety, policy, and procedure adherence
• Provide direction and support for direct reports. Coach to ensure career development, productivity and quality objectives are consistently achieved
• Maintain a working knowledge of all operational processes
• Review and follow-up on results of production, efficiency, costs, and inventory accuracy
• Interact with senior management while providing updates and solutions on issues about business impact
• Collaborate with other teams to support best practice sharing and drive network improvement
• Strong and positive interaction with new and existing clients
• Adherence to all applicable Federal, State and Municipal safety and labor law
• Ensure that the facility is in compliance with Federal/ State/ local ordinances, laws and regulations

YOUR PROFILE

• Bachelor's degree required.
• Minimum of 5 years of progressive Operations and management experience required
• Ability to lead, direct and coordinate all activities for operating and managing a multiclient fulfillment center
• Strong communication and presentation skills
• Sense of urgency to immediately identify and implement corrections
• Lean thinker, continuous improvement leadeR
• Ability to plan, direct and implement site operations to meet planned KPIs and SLA
• High financial acumen with the ability to forecast and manage an annual budget while managing the operational processes within set guidelines
• Hands-on problem-solving skills
• Proficiency developing metrics planning (good working knowledge of spreadsheets
• Organizational agility and good influencing skills
• Financial/Cost Management and ownership via operational budget management experience required
• Experience leading culture improvements and/or transformation required
• Experience managing a 3PL fulfillment operation highly preferred, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
• Background and experience in Lean and Continuous Improvement methodology is required
• Experience in a fast paced, high volume, multi-client, unit-pick fulfillment center environment highly preferred
• Management of a distribution facility with multi-level leadership and 200+ full-time associates with experience managing 600-1000+ seasonal associates preferred
• Ability to understand, organize and thrive in a highly variable volume operation, balancing safety, quality, delivery, and cost in both very low and very high-volume periods
• Must be proactive, numbers driven, and an effective planner
• Knowledge of Warehouse Management Systems a plus (Manhattan WMS and Pyramid WCS)
• Must be able to lift 50lbs

WE OFFER

• Medical and Life insurance
• Paid Time Off, including paid holidays
• Voluntary benefits such as Dental, Vision, and Gap insurance, short-term disability, paid family leave, accident insurance, critical illness and cancer insurance