Senior Analyst, Change Management

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Supply Chain Deliver

Job Sub Function:
Warehouse & Distribution

Job Category:
Professional

All Job Posting Locations:
Memphis, Tennessee, United States of America

Job Description:

MedTech Deliver Operations, NA is recruiting for a Senior Analyst, Change Management for a project-based position ending on or around September 2026, located in Memphis, TN!

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The objective of this position is to support the day-to-day operations of the Warehouse Management System (WMS) and its supporting systems for the MedTech Memphis Logistics Center (MLC) and our Satellite Distribution Center (SDC) network attached to strategic MAKE sites. The WMS and its family of systems are integral to J&J's ability to service its customers and patients. The Network supports over $13 Billion in sales annually. This role acts as the key connection point between operations and IT tying the tactical day to day needs to strategic priorities using People, Process, Automation, and Technology to drive our business forward.

Are you interested in joining a diverse team to deliver outstanding results? Apply now for this exciting opportunity!

Key Responsibilities:

• Stakeholder Engagement: Identify, engage, and manage stakeholders throughout the change process, ensuring their needs and expectations are understood and addressed.
• Collaborate with stakeholders to define and develop change management strategies that align with organizational goals.
• Assess the impact of proposed changes on various departments and stakeholders.
• Training and Support: Collaborate to develop training programs and materials to equip employees with the knowledge and skills needed to navigate changes effectively.
• Design and deliver training sessions to equip employees with the necessary skills and knowledge to adopt changes.
• Provide ongoing support and guidance to teams during the transition period.
• Monitoring and Reporting: Establish metrics to evaluate the effectiveness of change initiatives and provide regular reports to leadership on progress and outcomes. Highlight potential risks early and often.
• Conduct assessments to evaluate the effectiveness of change initiatives and identify areas for improvement.
• Analyze and address resistance to change at all levels, fostering a culture that embraces growth and adaptation ensuring all levels of the organization live into the change.
• Gather feedback post-implementation to ensure sustainability and integration of changes.
• Maintain thorough documentation of change processes, methodologies, and lessons learned.
• Prepare regular reports to communicate progress and outcomes to senior management.
• Collaboration: Work closely with project managers, 3PL Partners, Operations and other departments to ensure coordinated efforts in change initiatives.
• Identify and engage with key stakeholders to gather feedback and ensure buy-in for change initiatives.
• Facilitate communication between teams and leadership regarding change processes and expected outcomes.
• Change Implementation: Ensure execution on aligned change management initiatives and deliverables to scheduled timelines to ensure flawless go-live.
• Create and execute change management plans, including tools, resources, and training materials.
• Monitor and report on the progress of change initiatives, ensuring milestones are met.

Education:

• Bachelor's degree in Business Administration, Human Resources, Organizational Development, Supply Chain or a related field.

Experience and Skills:

Required:

• 2+ years of experience in change management, project management, or a related role, with a proven track record of successfully managing change initiatives.
• Strong understanding of change management principles, methodologies, and tools.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication, presentation, influencing and interpersonal skills.
• Ability to work collaboratively across teams and influence stakeholders at all levels.
• Demonstrated ability to handle multiple projects and prioritize competing demands.
• Proven track record to work multi-functionally.

Preferred:

• E2E supply chain knowledge and experience, such as operations, network planning and/or systems implementations
• Medical Device sector/industry experience
• Certification in Change Management (e.g., Prosci, CCMP) is highly desirable.
• Experience with project management is a plus.
• Experience in Ethicon, Endo &CSS Supply Chain processes
• Proficient knowledge of the Microsoft Office Suite
• Agile or Water Fall SDLC Methodology knowledge and experience.
• Lean, Six Sigma, or APICS methodologies knowledge and/or certifications

Other:

• Ability to travel 5-25%* or more of the time (project key points), domestic required.
• Position located in Memphis, TN
• Eligibility for severance.

Additional Job Description

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.