Human Services Analyst Supervisor

Salary: $66,250.00 - $100,636.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2025-23058-48894
Department: Department of Human Services
Division: HS Div Regltry Prgm Dvpt
Opening Date: 04/10/2025
Closing Date: 4/23/2025 11:59 PM Eastern
Job Code: 48894
Position Number: 00268508
Union: Non Union
Bargaining Unit: F3
Pay Group: ST08
Bureau / Division Code: 00211226
Worksite Address: 303-309 Walnut Street
Worksite Address: 8th Floor
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Skylar Ocain
Contact Phone: 717.772.6512
Contact Email: skocain@pa.gov
Bureau / Division: Bureau of Policy, Analysis, and Planning/Division of Regulatory and Program Development

THE POSITION

Are you a strong leader with excellent supervisory skills? Do you have experience in planning, analysis, reporting, and policy development? The Bureau of Policy, Analysis, and Planning within the Department of Human Services is seeking a highly motivated individual for the role of Human Services Analyst Supervisor in the Office of Medical Assistance Programs. This role offers the opportunity to advance your career and serve as a subject matter expert in a dynamic and important field. Do not hesitate, apply now and take the next step in your professional journey!
DESCRIPTION OF WORK
In this role, you will be responsible for overseeing the planning, analysis, reporting, and policy and program management for various health care facilities such as inpatient and outpatient hospitals, birth centers, family planning clinics, rural health clinics, federally qualified health centers, pharmacies, renal dialysis centers, and outpatient laboratories. This position requires independent judgment and significant initiative as you will be responsible for developing and recommending policy positions, operational procedures, and automated system applications. Your responsibilities will also include planning, organizing, directing, and controlling the development, implementation, and maintenance of policies, regulations, objectives, and procedures, as well as designing user-friendly automated systems.

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to work a minimum of 1 day per month in the office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Human Services Analyst (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor's degree; or
• An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

Do you possess one or more years of full-time experience employed by the Commonwealth of Pennsylvania as a Human Services Analyst?

• Yes
• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

How many years of full-time professional experience do you possess in developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

How much graduate coursework have you completed in the behavioral sciences, public health, nursing, allied health sciences, health care administration, or closely related areas?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

07

WORK BEHAVIOR 1 - SUPERVISION
Perform the full range of supervisory duties including assigning and reviewing work, providing guidance, training subordinates or arranging for the training of subordinates, evaluating work, providing discipline, and monitoring and approving leave.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience performing the full range of supervisory duties including assigning and reviewing work, providing guidance, training subordinates or arranging for the training of subordinates, evaluating work performance, providing discipline, and monitoring and approving leave.
• B. I have experience as a LEAD WORKER to other staff on specific projects or assignments, including providing guidance in performing work.
• C. I have successfully completed college-level coursework/training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.
• D. I have NO experience or education related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The duties you performed as a supervisor or lead worker

Your level of responsibility

09

If you have selected the level of performance pertaining to college coursework/training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University/Training Source

Course Title

Credits/Clock Hours

10

WORK BEHAVIOR 2 - RESEARCH AND ANALYZE INFORMATION
Research and analyze state and federal laws and regulations, data, and other states' programs related to human services programs. Makes recommendations for developing and revising departmental policies for program compliance.
Levels of Performance
Select the Level of Performance that best describes your claim.

• A. I have experience researching and analyzing federal laws and regulations, data, or programs related to HUMAN SERVICES AND making recommendations for developing and revising departmental policies.
• B. I have experience researching and analyzing federal laws and regulations, data, or programs related to HUMAN SERVICES. I DID NOT make recommendations for developing and revising departmental policies.
• C. I have experience researching and analyzing federal laws and regulations, data, or programs NOT related to human services.
• D. I have successfully completed college-level coursework related to research methods or research design and analysis.
• E. I have NO experience or education related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The duties you performed related to researching and analyzing federal laws and regulations, data, or other programs

Examples of the types of recommendations you made to develop or revise policies

The type of laws, regulations, data, or programs you researched and analyzed

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

13

WORK BEHAVIOR 3 - WRITTEN COMMUNICATIONS
Write program policies and procedures or financial planning documents including documents for comment (e.g., State Plans and proposed regulations or Advanced Planning Documents). Write and review correspondence to advocates, executive staff, and other program offices.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience writing program policies and procedures or financial planning documents. I was responsible for the COMPLETE document.
• B. I have experience writing PORTIONS OR SECTIONS of policies and procedures or financial planning documents. I WAS NOT responsible for the complete written document.
• C. I have successfully completed college-level coursework related to business writing, policy writing, or English composition.
• D. I have NO experience or education related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The types of written communications for which you were responsible

Your level of responsibility

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

Required Question