Quality Manager

Pay Range:

The base pay range for this position is
$91,083.00-$138,860.00 Annual
however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title: Quality Manager

About the Team:

The Quality team plays a vital role in supporting patient safety, clinical outcomes, and the overall health of our community. As part of a close-knit team, the Quality Manager will work alongside dedicated healthcare professionals to advance our commitment to continuous improvement. This position provides the opportunity to shape the culture of safety and quality within a small, community-centered hospital.

Company Statement:

Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview:

The Quality Manager is responsible for overseeing and managing quality improvement initiatives across the hospital and outpatient services in a critical access hospital located in rural Southeast Washington. This role will focus on driving excellence in quality, infection control, employee health and wellness, patient safety, accreditation, and regulatory compliance. The Quality Manager will collaborate closely with the medical staff, department heads, and external regulatory agencies to ensure that the highest standards of care are met while maintaining compliance with state, federal, and accreditation requirements.

A Day in the Life:

• Oversee the hospital's quality improvement, infection control, employee health and wellness programs, and patient safety initiatives.
• Monitor and track clinical performance indicators, identifying opportunities for improvement and ensuring compliance with regulatory requirements.
• Lead efforts for accreditation and regulatory response, including preparation for surveys, audits, and inspections.
• Develop and implement quality improvement plans, policies, and procedures across hospital and outpatient services.
• Ensure that patient safety and clinical protocols are consistently followed and updated as needed.
• Provide education and training to hospital staff on quality, safety, and infection control procedures.
• Collaborate with leadership and clinical staff to analyze clinical data and implement corrective actions to improve patient outcomes.
• Maintain up-to-date knowledge of accreditation standards, infection control guidelines, and relevant regulatory bodies.
• Prepare and submit reports on quality improvement initiatives to the Quality Resources Director and relevant external agencies.
• Participate in hospital committees and task forces related to quality, safety, and compliance.

About You!

This Job is For You if You Have:

• Registered Nurse (RN) with an active license.
• Bachelor's degree in nursing or related field.
• Minimum of 3 years of clinical experience in healthcare settings, including experience in quality management or patient safety.

• Certification in Healthcare Quality (CPHQ) is preferred or must be obtained within a set timeframe upon hiring. Strong knowledge of clinical quality management, patient safety protocols, and infection control standards.
• Proficiency in data analysis and performance improvement methodologies (e.g., Lean, Six Sigma).
• Excellent communication and leadership skills, with the ability to collaborate across various departments and teams.
• Critical thinking skills and the ability to resolve complex issues while maintaining patient safety and regulatory compliance.
• Ability to manage multiple projects and deadlines in a fast-paced healthcare environment.

A Wow if You Have:

• Master's degree in nursing, Healthcare Administration, or related field.
• Certification in Infection Control (CIC).
• Previous experience in a critical access hospital setting.
• Familiarity with accreditation bodies such as The Joint Commission or CMS.

Company Perks:

Our employees are our most important asset and that's reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
• Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts:

Applicants with disabilities who require assistance or accommodation should contact Human Resources at humanresources@pullmanregional.org

Current Pullman Regional Employees:

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