Battery Service Manager
Apply NowCompany: FNS, INC
Location: Ontario, CA 91761
Description:
Company Overview
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation's top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member's work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member's work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
To Discover more, please visit our website at http://www.fnsusa.com
About the Job
At FNS, we are dedicated to the satisfaction of both our customers and our employees and take pride in fostering a family-like work culture. We are currently seeking a skilled Battery Service Manager to join our team. This role is crucial for managing all aspects of battery service operations, including repair, maintenance, and warranty services. The Battery Service Manager will ensure operational excellence in handling service requests, coordinating with various stakeholders, and maintaining high standards of service quality. By joining us, you will play a key role in enhancing the operational efficiency of our services and contributing to the growth of the company.
Location:2830 E. PHILADELPHIA ST. ONTARIO, CA
Responsibilities
Preferred Qualifications
Preferred Education/Experiences
The base pay range for this role is between $70,000 - $100,000/ annually, and your base pay will depend on your experiences, qualifications, and skills.
Benefits (Full-Time ONLY)
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation's top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member's work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member's work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
To Discover more, please visit our website at http://www.fnsusa.com
About the Job
At FNS, we are dedicated to the satisfaction of both our customers and our employees and take pride in fostering a family-like work culture. We are currently seeking a skilled Battery Service Manager to join our team. This role is crucial for managing all aspects of battery service operations, including repair, maintenance, and warranty services. The Battery Service Manager will ensure operational excellence in handling service requests, coordinating with various stakeholders, and maintaining high standards of service quality. By joining us, you will play a key role in enhancing the operational efficiency of our services and contributing to the growth of the company.
Location:2830 E. PHILADELPHIA ST. ONTARIO, CA
Responsibilities
- Manage the entire lifecycle of battery services from initiation (S3S5) to completion (S1S2).
- Coordinate smoothly the processes of repair, maintenance, returns, and warranty services.
- Develop and enforce Standard Operating Procedures (SOPs) for efficient workflow execution.
- Track and monitor service orders to minimize turnaround time
- Act as the primary point of contact for customers, addressing service inquiries and managing escalations.
- Collaborate with the customer service team to resolve service-related complaints and order discrepancies.
- Coordinate procurement of spare parts, manage return processing, and handle warranty claims with vendors and suppliers.
- Maintain strong relationships with corporate HQ, regional partners, and service providers.
- Ensure all service activities adhere to company quality standards and comply with relevant industry regulations.
- Implement inspection and testing protocols to guarantee the quality of serviced products before their release.
- Conduct root cause analysis for recurring service failures and implement corrective actions.
- Ensure compliance with safety, environmental, and operational policies.
Preferred Qualifications
- A team player who also works well independently
- Positive and friendly attitude
- Respectful and self- motivated, willing to learn
- Ability to communicate effectively
- Ability to use computers to track inventory, track storage records, and create labels (MS Excel, MS Outlook)
- 5+ years of experience in battery service operations or a related technical field.
- Work experience in a warehouse setting.
- Korean/English bilingual preferred
Preferred Education/Experiences
- High School / GED
- Understanding of inventory systems
The base pay range for this role is between $70,000 - $100,000/ annually, and your base pay will depend on your experiences, qualifications, and skills.
Benefits (Full-Time ONLY)
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.