Procedures and Controls Group Manager, SVP

The Procedures and Controls Group Manager is a strategic professional within Global Lending Operations who monitors change management to convey the change to end users through procedure, process, control, governance, and training communication. Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas. Accountable for significant direct business results or authoritative advice related to all processes within a Commercial Lending Operations environment. Necessitates a degree of responsibility over technical strategy. Responsible for handling staff management issues, including global resource management and allocation of work within the team/project.

Responsibilities:

• Manages global governance board and processes to deliver published procedures which includes the creation and updates of procedures, impact to controls, and alignment with training.
• Directs key initiatives within the business through the collection, analysis, review, reporting, documentation and communication of business needs and requirements.
• Manages resource allocation of work on key projects/initiatives.
• Deals with complex and highly variable issues with substantial potential business impact.
• Applies ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations.
• Advises or coach to new or lower-level personnel in the business processes and procedures of area supported.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions. Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business
• Utilizes excellent communication skills required to influence and negotiate with global senior leaders (across functions).
• Establishes upstream and downstream partnerships to identify risk and production impact for new and existing process.
• Coordinates and collaborates with global operations to drive consistency while recognizing regional variance in reporting or risk.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 10+ years' experience in a related role. Subject matter expert in more than one related area.
• Knowledge of Business Processes, Systems, and Tools used in Commercial Lending Operational processes
• Reasonable knowledge of Loan Products and Loan Services.
• Ability to manage, improve, and design processes and standard operating procedures, as well as analyze process and procedure impacts to related controls and training.
• Awareness of risk types, policies and control measures, and related processes
• Extensive skills of ability to view multiple perspectives, prioritize, adapt and multi-task.
• Extensive ability to think strategically, considering the end-to-end, adjacent impacts to the broader system; to formulate strategies and innovate.
• General experience to managing and developing a team or multiple teams, including people-related actions and decisions such as performance evaluations, compensation, hiring, and disciplinary actions.
• Strong communication skills; written and verbal.
• Preferred qualifications:
• Loan IQ management or implementation experience in Operations or Technology
• Experience managing and creating procedure and/or training content and related processes

Education:

• Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Operations - Core

Job Family:
Operations Project Management

Time Type:
Full time

Primary Location:
New Castle Delaware United States

Primary Location Full Time Salary Range:
$144,480.00 - $216,720.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:
Apr 16, 2025

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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