Manager, High Reliability Organization (HRO) - Full Time Regular - Markham Stouffville Hospital
Apply NowCompany: Oak Valley Health
Location: Markham, ON L3P 8P3
Description:
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Land acknowledgement:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nishin-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands. We acknowledge that Indigenous Peoples were not asked to share their territory with settler populations and that we are all here as uninvited guests. We acknowledge and thank all generations of Indigenous Peoples across Turtle Island for their commitment, contributions, and protection of the land and its resources.
Who you are:
What We Need:
A seasoned leader, to lead the strategic implementation and sustainment of high reliability principles across the hospital. This role ensures High Reliability Organization (HRO) practices are fully integrated into hospital operations, driving patient safety, quality, and continuous improvement. The Manager will foster a culture of safety, influence leadership, and ensure alignment with the hospital's long-term quality goals.
Key Responsibilities:
Strategic HRO Implementation: Lead the execution of high reliability principles across clinical and operational processes, ensuring alignment with the hospital's safety and quality goals.
Sustainability & Continuous Improvement: Continuously assess and optimize HRO practices based on data, emerging risks, and best practices, ensuring ongoing organizational improvement.
Culture of Safety: Cultivate a safety-driven culture by promoting transparent reporting, engaging staff in safety initiatives, and embedding just culture principles.
Leadership & Collaboration: Collaborate with hospital leadership to drive strategic change, ensuring HRO principles are integrated into all levels of operation.
Staff Education & Compliance: Lead education programs to enhance staff understanding of HRO principles and ensure adherence to safety standards across departments.
What you bring to the role:
Bachelor's degree in Healthcare Administration, Nursing, or related field; Master's degree preferred.
Prior leadership experience within a healthcare or hospital environment.
Minimum of 5 years of experience in healthcare quality, patient safety, or process improvement roles, with at least 5 years in a leadership capacity.
Strong understanding of high reliability organization (HRO) principles and how to implement them effectively in healthcare settings.
Certification in Patient Safety (e.g., CPPS - Certified Professional in Patient Safety) is an asset.
Excellent verbal and written communication skills, with the ability to effectively present data and influence others at all levels of the organization.
Proven ability to manage complex projects, ensuring they are completed on time and within scope, while aligning with organizational goals.
Advanced skills in data analysis to identify safety risks and improvement opportunities. Ability to use data to inform decisions and drive continuous improvement.
Strong critical thinking and problem-solving skills to address safety concerns, operational inefficiencies, and areas for improvement.
Proven track record in leading organizational change initiatives, particularly in safety culture and quality improvement processes.
Familiarity with healthcare regulatory standards, including those related to safety, quality, and patient care
Work Schedule:
Full-time, Management Position
Please note schedules may change due to operational needs.
Compensation:
BAND D
Range:
$55.07 - $68.82
Who we are:
Oak Valley Health is one of Ontario's leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children's services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.
Oak Valley Health Equity, Diversity, Inclusion and Belonging statement
Oak Valley Health takes pride in serving some of Canada's most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.
We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.
Land acknowledgement:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nishin-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands. We acknowledge that Indigenous Peoples were not asked to share their territory with settler populations and that we are all here as uninvited guests. We acknowledge and thank all generations of Indigenous Peoples across Turtle Island for their commitment, contributions, and protection of the land and its resources.
Who you are:
- You encompass Oak Valley Health's core values and live the words of respect, trust, commitment, compassion and courage
- You are a patient and/or client centered individual who performs at an exemplary standard
- You are a team player with excellent communication, critical thinking and prioritization skills
What We Need:
A seasoned leader, to lead the strategic implementation and sustainment of high reliability principles across the hospital. This role ensures High Reliability Organization (HRO) practices are fully integrated into hospital operations, driving patient safety, quality, and continuous improvement. The Manager will foster a culture of safety, influence leadership, and ensure alignment with the hospital's long-term quality goals.
Key Responsibilities:
Strategic HRO Implementation: Lead the execution of high reliability principles across clinical and operational processes, ensuring alignment with the hospital's safety and quality goals.
Sustainability & Continuous Improvement: Continuously assess and optimize HRO practices based on data, emerging risks, and best practices, ensuring ongoing organizational improvement.
Culture of Safety: Cultivate a safety-driven culture by promoting transparent reporting, engaging staff in safety initiatives, and embedding just culture principles.
Leadership & Collaboration: Collaborate with hospital leadership to drive strategic change, ensuring HRO principles are integrated into all levels of operation.
Staff Education & Compliance: Lead education programs to enhance staff understanding of HRO principles and ensure adherence to safety standards across departments.
What you bring to the role:
Bachelor's degree in Healthcare Administration, Nursing, or related field; Master's degree preferred.
Prior leadership experience within a healthcare or hospital environment.
Minimum of 5 years of experience in healthcare quality, patient safety, or process improvement roles, with at least 5 years in a leadership capacity.
Strong understanding of high reliability organization (HRO) principles and how to implement them effectively in healthcare settings.
Certification in Patient Safety (e.g., CPPS - Certified Professional in Patient Safety) is an asset.
Excellent verbal and written communication skills, with the ability to effectively present data and influence others at all levels of the organization.
Proven ability to manage complex projects, ensuring they are completed on time and within scope, while aligning with organizational goals.
Advanced skills in data analysis to identify safety risks and improvement opportunities. Ability to use data to inform decisions and drive continuous improvement.
Strong critical thinking and problem-solving skills to address safety concerns, operational inefficiencies, and areas for improvement.
Proven track record in leading organizational change initiatives, particularly in safety culture and quality improvement processes.
Familiarity with healthcare regulatory standards, including those related to safety, quality, and patient care
Work Schedule:
Full-time, Management Position
Please note schedules may change due to operational needs.
Compensation:
BAND D
Range:
$55.07 - $68.82
Who we are:
Oak Valley Health is one of Ontario's leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children's services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.
Oak Valley Health Equity, Diversity, Inclusion and Belonging statement
Oak Valley Health takes pride in serving some of Canada's most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.
We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.