AVP Digital Banking
Apply NowCompany: Delta Community Credit Union
Location: Atlanta, GA 30349
Description:
PositionAVP Digital Banking
Job Code-8497
req5382
Delta Community Credit Union Administrative Office - Riverwood 200
Full Time
Job DescriptionCreate your success story at Delta Community Credit Union - where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That's why we're one of Atlanta's Best Places to Work! Whether you're starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The AVP Digital Banking is responsible for the performance, support and service experience of digital banking channels. Responsibilities include internal and external member support, budgeting and cost management, member experience management, vendor management, performance management, data analysis and reporting. This is a leadership role requiring a blend of technical aptitude, digital banking expertise and member-focused service delivery.
Digital Banking Strategy & Performance
Third-party Partnerships
Business Support and Collaboration
Budgeting and Cost Management
Member/User Experience Management
Foster and promote a safety-conscious and hostile-free work environment resulting in employee safety and well-being.
Essential Functions:
Lead and develop a team of professionals responsible for the performance, experience and competitive positioning of digital banking services
Closely collaborate with key stakeholders, including technology, product, marketing, and operations, to ensure successful delivery and support of digital banking services
Develop and execute goals that support corporate and departmental priorities
Establish, track and leverage key performance indicators (KPIs) to effectively manage digital banking services
Plan for marketing and promotional opportunities to drive member awareness, adoption and engagement
Leverage analytics to inform business decisions and monitor performance of channels, features, marketing efforts and partnerships
Actively manage vendor/partner/fintech relationships and opportunities
Must remain current with the financial services landscape
Foster and grow good, strategic working relationships across the organization
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Other
This description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
This job description is subject to change at any time.
Position may offer work from home opportunities, pending specific performance and departmental needs.
Job QualificationsMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications:
Bachelor's degree and 3+ years' related experience OR 5+ years of related experience
Self-managed self-starter capable of balancing multiple tasks and proactively prioritizing work under changing conditions
Excellent leadership, communication, critical thinking and problem-solving skills
Strong analytical and strategic thinking abilities with a focus on driving business outcomes
Experience with data analytics tools and marketing strategies is a plus
Experience working with cross-functional teams
Relevant experience within areas of the defined job responsibilities
Successful candidate should possess the following competencies: Creativity and Innovation, Decision Making, Interactive Communications, Relationship Building, Results Management
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Preferred Qualifications:
Familiarity with current and emerging trends in the consumer retail banking industry
Previous experience in credit union or financial services industry.
Employee benefits include:
Medical, Dental and Vision Coverage
Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
Supplemental Insurance or Voluntary Insurance
401(k) Plan with Company Match
Vacation, Holidays and Personal Time Off
Paid Maternity and Paternity Leave
Pre-tax Health and Dependent Care Spending Accounts
Benefit Choice Program
Health Reward Dollars
Discount on Gym Reimbursement and Identity Theft Programs
Legal Services
Job Code-8497
req5382
Delta Community Credit Union Administrative Office - Riverwood 200
Full Time
Job DescriptionCreate your success story at Delta Community Credit Union - where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That's why we're one of Atlanta's Best Places to Work! Whether you're starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The AVP Digital Banking is responsible for the performance, support and service experience of digital banking channels. Responsibilities include internal and external member support, budgeting and cost management, member experience management, vendor management, performance management, data analysis and reporting. This is a leadership role requiring a blend of technical aptitude, digital banking expertise and member-focused service delivery.
Digital Banking Strategy & Performance
Third-party Partnerships
Business Support and Collaboration
Budgeting and Cost Management
Member/User Experience Management
Foster and promote a safety-conscious and hostile-free work environment resulting in employee safety and well-being.
Essential Functions:
Lead and develop a team of professionals responsible for the performance, experience and competitive positioning of digital banking services
Closely collaborate with key stakeholders, including technology, product, marketing, and operations, to ensure successful delivery and support of digital banking services
Develop and execute goals that support corporate and departmental priorities
Establish, track and leverage key performance indicators (KPIs) to effectively manage digital banking services
Plan for marketing and promotional opportunities to drive member awareness, adoption and engagement
Leverage analytics to inform business decisions and monitor performance of channels, features, marketing efforts and partnerships
Actively manage vendor/partner/fintech relationships and opportunities
Must remain current with the financial services landscape
Foster and grow good, strategic working relationships across the organization
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Other
This description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
This job description is subject to change at any time.
Position may offer work from home opportunities, pending specific performance and departmental needs.
Job QualificationsMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications:
Bachelor's degree and 3+ years' related experience OR 5+ years of related experience
Self-managed self-starter capable of balancing multiple tasks and proactively prioritizing work under changing conditions
Excellent leadership, communication, critical thinking and problem-solving skills
Strong analytical and strategic thinking abilities with a focus on driving business outcomes
Experience with data analytics tools and marketing strategies is a plus
Experience working with cross-functional teams
Relevant experience within areas of the defined job responsibilities
Successful candidate should possess the following competencies: Creativity and Innovation, Decision Making, Interactive Communications, Relationship Building, Results Management
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Preferred Qualifications:
Familiarity with current and emerging trends in the consumer retail banking industry
Previous experience in credit union or financial services industry.
Employee benefits include:
Medical, Dental and Vision Coverage
Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
Supplemental Insurance or Voluntary Insurance
401(k) Plan with Company Match
Vacation, Holidays and Personal Time Off
Paid Maternity and Paternity Leave
Pre-tax Health and Dependent Care Spending Accounts
Benefit Choice Program
Health Reward Dollars
Discount on Gym Reimbursement and Identity Theft Programs
Legal Services