Claim Director

Job Description

The main responsibilities of the Claim Director, Financial Lines will be to handle high-severity liability claims in the following lines of business: Directors and Officers, Errors and Omissions, Employment Practices, Cyber, Transactional Risk, Fidelity, and Fiduciary.

MAJOR RESPONSIBILITIES:

• Handle various high-severity Financial Lines claims from initial notice to resolution while adhering to Chubb's Best Practices.
• Provide superior customer service and build and maintain excellent business relationships with customers and stakeholders.
• Conduct coverage reviews and issue coverage positions.
• Engage in proactive investigations and demonstrate a clear resolution strategy.
• Secure and review all supporting documentation including expert reports and legal opinions.
• Assess loss documentation and its impact on the quantum of the claim.
• Provide timely reporting of large losses to management and other stakeholders.
• Establish and maintain accurate and timely reserves.
• Manage the use, work product, and expenses of outside vendors, including lawyers and other experts. Ensure compliance with litigation cost management guidelines and Chubb's e-billing system.
• Participate in mediations and meetings with the insured, defense counsel and broker.
• Maintain an active diary and adhere to file reporting requirements.
• Regularly meet with clients to review claims processes.
• Partner with underwriters on claims issues, such as providing claims data, and marketing initiatives.
• Other duties as may be assigned.

Qualifications

• Completion of University degree/College diploma and/or equivalent experience required.
• Minimum of 5 years of insurance industry experience.
• Bilingual in English and French is an asset.
• Completion of AMF is an asset.
• Superior written and verbal communication skills.
• Excellent customer service skills.
• Excellent time management and organizational skills.
• Demonstrated aptitude for evaluating, analyzing and interpreting information.
• Demonstrated exceptional organizational, problem-solving, negotiation and conflict resolution skills.
• Excellent knowledge of litigation management strategies.
• Capable of working in a very busy and collaborative fashion, with a wide spectrum of people.
• Must possess an aptitude for technical, detail-oriented work.
• Ability to work effectively under pressure.