Asset Lifecycle Management Lead
Apply NowCompany: Milestone Technologies
Location: Pleasanton, CA 94566
Description:
The Logistics Team Lead is responsible for managing the activities and responsibilities of their respective Logistics team. This includes inbound, outbound, deployment, and supply depot services at all offices. This leadership role is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels. Additionally, this role will require prompt and concise communication with Service Delivery Leadership & Ops Management daily.
How You Make An Impact:
Works directly with Ops Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators
Leads and provides coaching for all reporting Technicians when workflow deficiencies are identified
Conducts regular 1 to 1 meetings with all reports to provide guidance and support.
Audits tickets to ensure ticket handling quality meets or exceeds expectations
Observes and reports on service trends across individuals and Regional team as a whole
Creates and maintains schedule for team support based on client and cross-functional support needs
Main point of escalation for issues that are blocking the regional logistics techs
Completing and supervising requests for materials and equipment
Managing Inbound services and shipment deliveries to appropriate locations and remote end users
Managing deployment to all local sites
Understanding threshold and demand for local sites, maintaining proper inventory levels for completing client asks
Complete ownership and management of inventory and service health of all respective sites including participating in the various duties where needed to maintain service success
Oversees or conducts the initiation of monthly cycle counts and documentation that follows
Implement Variance Task Reconciliation through categorizing variances, tracking root cause and following up on remaining open tasks
Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation
Randomly select shelf locations to perform sheet to floor cycle counts
Record and report trends and observations
Use Task Handling Quality and variance task data to report trending issues regarding process integrity
Observes and reports on internal and external safety compliance
Actively participates and lead root cause analysis to resolve issues in their area
Drives and reports out on all process improvements gains in their area
Works with their team and Supervisor to identify and create monthly process improvement
Lead and work with cross functional teams to resolve issues and provide optimal service execution
Lead and drive special projects with a sense of urgency and ensure the results meets the agreed quality level
Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators
Maintain FTC compliance within your department
Collaborate with local and regional inventory control personnel to ensure cycle count KPI are maintained
What You Need To Succeed:
Bachelor's Degree preferred/required or equivalent work experience
Minimum 3 years of Leadership Experience with IT Service Delivery Management or logistics environment
Experience interfacing with management required
Leadership and core business/interpersonal skills
Successful project management experience
Ability to establish relationships with Business Teams
Strong Computer skills (MS Word, Excel, Teams)
Familiar with common metrics used in the IT industry
Excellent ticket management, verbal & written communication skills, combined with relentless follow-up
Loves working in a team-oriented environment and highly motivated to provide a positive user experience
Open and transparent about weaknesses and strengths
Independent critical and creative thinking
Must be comfortable working in a fast-paced, demanding environment, under immense pressure
Basic human resources management principles and procedures
#LI-JW1
How You Make An Impact:
Works directly with Ops Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators
Leads and provides coaching for all reporting Technicians when workflow deficiencies are identified
Conducts regular 1 to 1 meetings with all reports to provide guidance and support.
Audits tickets to ensure ticket handling quality meets or exceeds expectations
Observes and reports on service trends across individuals and Regional team as a whole
Creates and maintains schedule for team support based on client and cross-functional support needs
Main point of escalation for issues that are blocking the regional logistics techs
Completing and supervising requests for materials and equipment
Managing Inbound services and shipment deliveries to appropriate locations and remote end users
Managing deployment to all local sites
Understanding threshold and demand for local sites, maintaining proper inventory levels for completing client asks
Complete ownership and management of inventory and service health of all respective sites including participating in the various duties where needed to maintain service success
Oversees or conducts the initiation of monthly cycle counts and documentation that follows
Implement Variance Task Reconciliation through categorizing variances, tracking root cause and following up on remaining open tasks
Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation
Randomly select shelf locations to perform sheet to floor cycle counts
Record and report trends and observations
Use Task Handling Quality and variance task data to report trending issues regarding process integrity
Observes and reports on internal and external safety compliance
Actively participates and lead root cause analysis to resolve issues in their area
Drives and reports out on all process improvements gains in their area
Works with their team and Supervisor to identify and create monthly process improvement
Lead and work with cross functional teams to resolve issues and provide optimal service execution
Lead and drive special projects with a sense of urgency and ensure the results meets the agreed quality level
Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators
Maintain FTC compliance within your department
Collaborate with local and regional inventory control personnel to ensure cycle count KPI are maintained
What You Need To Succeed:
Bachelor's Degree preferred/required or equivalent work experience
Minimum 3 years of Leadership Experience with IT Service Delivery Management or logistics environment
Experience interfacing with management required
Leadership and core business/interpersonal skills
Successful project management experience
Ability to establish relationships with Business Teams
Strong Computer skills (MS Word, Excel, Teams)
Familiar with common metrics used in the IT industry
Excellent ticket management, verbal & written communication skills, combined with relentless follow-up
Loves working in a team-oriented environment and highly motivated to provide a positive user experience
Open and transparent about weaknesses and strengths
Independent critical and creative thinking
Must be comfortable working in a fast-paced, demanding environment, under immense pressure
Basic human resources management principles and procedures
#LI-JW1