Director, Account Management - Tolling
Apply NowCompany: Conduent
Location: Orlando, FL 32828
Description:
Job Description
Director, Account Management - Tolling
Are you a strong relationship manager with experience supporting tolling operations?
Do you excel at overseeing service delivery, resolving client issues, and driving performance?
About the Role
Conduent is seeking a Director, Account Management - Tolling to serve as the lead point of contact for one or more tolling clients. In this role, you'll ensure contract compliance, collaborate with internal teams to deliver on service-level agreements, and build trusted relationships with client stakeholders. You will also help identify areas for operational improvement, support change management initiatives, and contribute to account planning in collaboration with senior leadership.
About Conduent Transportation
Conduent Transportation is a leading provider of intelligent transportation systems, including tolling, transit, curbside, and public safety solutions. Through digital platforms and human-centered services, we help government agencies modernize mobility infrastructure, improve operations, and enhance the traveler experience.
Key Responsibilities
Requirements
Flexible Working
At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:
Working for You
We offer perks and rewards designed to support you:
Join Us:
At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to:
With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself.
Pay Transparency: Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is ($134,000 - $160,000)
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Director, Account Management - Tolling
Are you a strong relationship manager with experience supporting tolling operations?
Do you excel at overseeing service delivery, resolving client issues, and driving performance?
About the Role
Conduent is seeking a Director, Account Management - Tolling to serve as the lead point of contact for one or more tolling clients. In this role, you'll ensure contract compliance, collaborate with internal teams to deliver on service-level agreements, and build trusted relationships with client stakeholders. You will also help identify areas for operational improvement, support change management initiatives, and contribute to account planning in collaboration with senior leadership.
About Conduent Transportation
Conduent Transportation is a leading provider of intelligent transportation systems, including tolling, transit, curbside, and public safety solutions. Through digital platforms and human-centered services, we help government agencies modernize mobility infrastructure, improve operations, and enhance the traveler experience.
Key Responsibilities
- Serving as the main account lead for one or more tolling clients, ensuring strong relationships and successful service delivery
- Acting as the escalation point for operational issues, collaborating with delivery teams to ensure timely resolution
- Monitoring service levels and KPIs, providing regular reporting and status updates to clients and internal leadership
- Partnering with cross-functional teams (operations, technology, finance, etc.) to support client needs and improve efficiency
- Assisting in the development of project plans, change orders, and enhancements as requested by the client
- Leading or participating in client meetings, governance reviews, and performance discussions
- Ensuring contract compliance and managing associated documentation and reporting
- Supporting proposal responses and renewal planning as needed
- Maintaining a strong understanding of tolling industry trends and client environments
Requirements
- Proven experience managing transportation, tolling, or public sector accounts
- Excellent client relationship and stakeholder management skills
- Ability to understand technical and operational issues and translate them for client communication
- Experience managing cross-functional teams in a matrixed environment
- Knowledge of KPIs, SLAs, and contract oversight
- Exceptional organizational, communication, and problem-solving skills
- Familiarity with government contracts and procurement processes
- Capable of leading high-level presentations with client leadership and internal executives
Flexible Working
At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:
- Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.
Working for You
We offer perks and rewards designed to support you:
- Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
- Retirement Savings: Robust programs to help you secure your financial future.
- Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: Paths for advancement within a global organization.
- Paid Training: Learn while you earn with award-winning learning platforms.
- Paid Time Off: Competitive PTO packages to help you recharge.
- Great Work Environment: Join an award-winning culture that values diversity and inclusion.
Join Us:
At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to:
- Bring your authentic self to work every day.
- Grow and thrive both personally and professionally.
- Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.
With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself.
Pay Transparency: Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is ($134,000 - $160,000)
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.