Enterprise Service Delivery TPM, Kuiper Enterprise Service Delivery
Apply NowCompany: Amazon
Location: Redmond, WA 98052
Description:
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
As a Systems Technical Program Manager (TPM) on the Kuiper Enterprise Service Delivery team, you will be at the forefront of revolutionizing satellite connectivity solutions. Your primary focus will be supporting proof of concepts, demonstrations, and technical trials, both at Executive Briefing Centers (EBCs) and directly at customer sites. Working closely with partners and system integrators, you'll help deploy and validate our LEO satellite solutions while providing best practices and resolving critical escalations. You'll be an integral part of a dynamic team that builds vertical solutions leveraging both the Kuiper connectivity platform and AWS solutions.
In this strategic role, you will serve as the voice of the customer, helping shape product and solution roadmaps. Your expertise will be crucial in developing comprehensive sales enablement materials, technical notes, and training programs that serve Kuiper internal teams, AWS, partners, and system integrators. Additionally, you'll be responsible for establishing system integration best practices, processes, and tools that ensure solution deployments are well-documented, automated, and capable of scaling to meet the needs of enterprise customers globally.
In this role, you will advocate for the customer and contribute to building product and solution roadmaps. You will build sales enablement material, tech notes and technical trainings for Kuiper internal teams, AWS, as well as partners and system integrators. Additionally, you'll run tests on the Kuiper network using the latest customer terminals and compare / benchmark with competitor products to clearly demonstrate Kuiper's advantages, differentiation and explain to partners and customers the best tests to use when they evaluate Kuiper satellite solutions.
You will collaborate with engineering, product management, and business development leaders to plan and execute technical on-boarding and acceptance testing for Kuiper Satellite Services delivered to enterprise customers.
You will develop system integration best practices, processes, and tools to ensure solution deployment can be documented, automated, and scale to additional enterprise customers globally.
Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
You will be joining a team focused on driving enterprise service delivery mechanisms for all of the customer facing hardware, software and systems for Project Kuiper.
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 3+ years of working directly with engineering teams experience
- 3+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 2+ years of cloud solutions development experience (AWS or Azure)
PREFERRED QUALIFICATIONS
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Certifications and/or relevant work experience deploying cloud-native applications and microservices for enterprise IT workloads, preferably on AWS
- Experience working as a Solutions Architect for cloud based IoT solutions
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Design, implementation, or consulting in applications and infrastructures experience
- Specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Experience with wireless technologies and network systems
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Experience working within software development or Internet-related industries
- Experience working as a Solutions Architect or Systems Engineer preferably in wireless cellular or satellite technology
- Certifications and/or relevant work experience deploying cloud-native applications and microservices for enterprise IT workloads, preferably on AWS
- Strong RF domain expertise with experience managing site surveys, assessing link budget/SINR, signal interference, spectrum management / coordination with other wireless systems
- Working experience with wireless networking software stack, troubleshooting, and call flows including related protocols for cell (spot) acquisition, RACH, registration, mobility, and data session establishment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Systems Technical Program Manager (TPM) on the Kuiper Enterprise Service Delivery team, you will be at the forefront of revolutionizing satellite connectivity solutions. Your primary focus will be supporting proof of concepts, demonstrations, and technical trials, both at Executive Briefing Centers (EBCs) and directly at customer sites. Working closely with partners and system integrators, you'll help deploy and validate our LEO satellite solutions while providing best practices and resolving critical escalations. You'll be an integral part of a dynamic team that builds vertical solutions leveraging both the Kuiper connectivity platform and AWS solutions.
In this strategic role, you will serve as the voice of the customer, helping shape product and solution roadmaps. Your expertise will be crucial in developing comprehensive sales enablement materials, technical notes, and training programs that serve Kuiper internal teams, AWS, partners, and system integrators. Additionally, you'll be responsible for establishing system integration best practices, processes, and tools that ensure solution deployments are well-documented, automated, and capable of scaling to meet the needs of enterprise customers globally.
In this role, you will advocate for the customer and contribute to building product and solution roadmaps. You will build sales enablement material, tech notes and technical trainings for Kuiper internal teams, AWS, as well as partners and system integrators. Additionally, you'll run tests on the Kuiper network using the latest customer terminals and compare / benchmark with competitor products to clearly demonstrate Kuiper's advantages, differentiation and explain to partners and customers the best tests to use when they evaluate Kuiper satellite solutions.
You will collaborate with engineering, product management, and business development leaders to plan and execute technical on-boarding and acceptance testing for Kuiper Satellite Services delivered to enterprise customers.
You will develop system integration best practices, processes, and tools to ensure solution deployment can be documented, automated, and scale to additional enterprise customers globally.
Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
You will be joining a team focused on driving enterprise service delivery mechanisms for all of the customer facing hardware, software and systems for Project Kuiper.
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 3+ years of working directly with engineering teams experience
- 3+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 2+ years of cloud solutions development experience (AWS or Azure)
PREFERRED QUALIFICATIONS
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Certifications and/or relevant work experience deploying cloud-native applications and microservices for enterprise IT workloads, preferably on AWS
- Experience working as a Solutions Architect for cloud based IoT solutions
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Design, implementation, or consulting in applications and infrastructures experience
- Specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Experience with wireless technologies and network systems
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Experience working within software development or Internet-related industries
- Experience working as a Solutions Architect or Systems Engineer preferably in wireless cellular or satellite technology
- Certifications and/or relevant work experience deploying cloud-native applications and microservices for enterprise IT workloads, preferably on AWS
- Strong RF domain expertise with experience managing site surveys, assessing link budget/SINR, signal interference, spectrum management / coordination with other wireless systems
- Working experience with wireless networking software stack, troubleshooting, and call flows including related protocols for cell (spot) acquisition, RACH, registration, mobility, and data session establishment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.