Associate Director, Patient Financial Services Innovation
Apply NowCompany: Johnson and Johnson
Location: Horsham, PA 19044
Description:
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Marketing
Job Sub Function:
Multi-Family Marketing
Job Category:
People Leader
All Job Posting Locations:
Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America
Job Description:
J&J Innovative Medicine is recruiting for an Associate Director, Patient Financial Services Innovation, located in Titusville, New Jersey.
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
Job Description
An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson therapies, to help overcome challenges to fulfillment, on-boarding and adherence.
The Associate Director, Financial Services Portfolio Innovation will build a capability pipeline in support of the various patient affordability programs supported by PECS, anticipating future needs in financial services. The individual will be responsible for prioritizing various capability needs, identifying viable partners, vetting capabilities, and standards recommendations. The Financial Services Innovation leader will lead financial services pilots/proof of concept design, measurement, and scaling recommendations, in partnership with TA-focused peers as appropriate. This role requires close collaboration with the eServices leaders across the organization including, but not limited to eServices for External Call Center Solutions, Lifecycle Solutions, Digital Product Solutions, and JJT. Additionally, working across other patient solutions teams to identify, co-create, and operationalize best in class solutions that optimize the patient journey post prescribing decision, ensuring that more patients can start and stay on therapy.
A Day in the Life
Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
Day-to-day Responsibilities
The Associate Director, Financial Services Portfolio Innovation investigates solutions, designs, develops & implements new capabilities that can be leveraged across PECS. This role will create a capability pipeline and roadmap in support of delivering best in class access & affordability solutions in service to patients.
Their day-to-day responsibilities include:
About You
You are innovative, compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them, with a particular interest in finding new solutions. You are passionate about delivering a seamless experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others. You demonstrate conviction, proactivity and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short - you learn from it.
Qualifications
This position is based in Titusville, NJ and requires up to 25% domestic travel.
The anticipated base pay range for this position is $120,000 to $207,000. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
$120,000 to $207,000
Additional Description for Pay Transparency:
Job Function:
Marketing
Job Sub Function:
Multi-Family Marketing
Job Category:
People Leader
All Job Posting Locations:
Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America
Job Description:
J&J Innovative Medicine is recruiting for an Associate Director, Patient Financial Services Innovation, located in Titusville, New Jersey.
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
Job Description
An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson therapies, to help overcome challenges to fulfillment, on-boarding and adherence.
The Associate Director, Financial Services Portfolio Innovation will build a capability pipeline in support of the various patient affordability programs supported by PECS, anticipating future needs in financial services. The individual will be responsible for prioritizing various capability needs, identifying viable partners, vetting capabilities, and standards recommendations. The Financial Services Innovation leader will lead financial services pilots/proof of concept design, measurement, and scaling recommendations, in partnership with TA-focused peers as appropriate. This role requires close collaboration with the eServices leaders across the organization including, but not limited to eServices for External Call Center Solutions, Lifecycle Solutions, Digital Product Solutions, and JJT. Additionally, working across other patient solutions teams to identify, co-create, and operationalize best in class solutions that optimize the patient journey post prescribing decision, ensuring that more patients can start and stay on therapy.
A Day in the Life
Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
Day-to-day Responsibilities
The Associate Director, Financial Services Portfolio Innovation investigates solutions, designs, develops & implements new capabilities that can be leveraged across PECS. This role will create a capability pipeline and roadmap in support of delivering best in class access & affordability solutions in service to patients.
Their day-to-day responsibilities include:
- Financial Services Capability Strategy & Design: Identify, vet, test, scale and compliantly implement innovative solutions that help shape the patient affordability experience. Build a capabilities portfolio that provides scalable solutions that are compatible, inter-connected, and raise the customer experience for patients & providers.
- Collaborate: Partner with multiple vendors across Hub, IT, Patient Support Programs, and other external/internal partners to develop and execute a well-planned capability roadmap that that can positively impact patient access and affordability experience.
- Customer-Centric Design Process: Prioritize customer experience in the development of the capability roadmap enabling solutions experiences that positively differentiates J&J Innovative Medicine from competition utilizing cutting edge and modern technology solutions.
- Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of capability solutions; Identify solution enhancements including technology, training and support sharing of best practices across the portfolio; effectively communicate and manage internal and external stakeholders to ensure successful delivery.
- Solutions Evaluation: Define a framework for evaluation and prioritization of capabilities to be included in the financial services roadmap for evaluation and standards recommendation.
- Communications & Project Planning: Plan and communicate solutions testing/Proof of concept results. Plan the implementation of new capabilities for scale with vendor deliverables in support of access & affordability programs - influencing indirectly through JJT, external vendors, and PECS teams.
- Culture: Support a culture of learning, smart risk-taking and experimentation
- Diversity & Inclusion: Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force.
- Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements
About You
You are innovative, compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them, with a particular interest in finding new solutions. You are passionate about delivering a seamless experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others. You demonstrate conviction, proactivity and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short - you learn from it.
Qualifications
- Bachelor's degree required
- A minimum of 7 years of healthcare business experience is required
- A minimum of 3 years of experience in the pharmaceutical industry and/or patient services preferred.
- Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred): Patient access, call center operations, healthcare patient experience, reimbursement strategy and operations experience, understanding of data and systems for payers, specialty pharmacy, providers, patients access vendors and financial support resources in the US market
- Ability to lead without direct authority and influence a diverse group of team members to inspire change in a matrixed organization is required; comfort working in "white space" preferred
- Applying an understanding of value-based healthcare economics, systems, payment and delivery models, and the roles of a health plan/PBM payer, provider and patients in reimbursement decisions and how they impact marketing, access and affordability preferred.
- Conceptual understanding of data platforms, flow of information and technology platforms to design and deliver compliant patient access & affordability programs preferred.
- Analytics translation with strong ability to interpret data and make informed projections/assertions to support a business strategy and metrics to assess success is preferred.
- Demonstrates conviction, proactivity and persistence when influencing others and overcoming resistance. Is agile and can adjust plans as priorities shift and maintains composure is required.
- Communication. Strong verbal and written communication skills including the ability to simplify the complex, connect with an audience, and effectively use communication to influence and engage across all levels of the organization. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of stakeholders and colleagues.
- Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
- Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Exhibits a growth mindset, embracing new challenges, taking smart risks, and persisting through adversity
- Accountability. Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.
- Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in a complex environment.
This position is based in Titusville, NJ and requires up to 25% domestic travel.
The anticipated base pay range for this position is $120,000 to $207,000. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
- Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
$120,000 to $207,000
Additional Description for Pay Transparency: