Area Manager - Traffic Control Division

Summary:

The Operations Manager will be responsible for leading daily operations, optimizing workforce productivity, managing fleet and equipment, and ensuring adherence to safety and regulatory requirements. This role will oversee field crews, dispatching, logistics, and customer service, ensuring that all operations run efficiently and meet company performance goals.

Essential Duties and Responsibilities:

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by the business demands.

Operational Leadership & Performance Management

• Oversee daily field operations, ensuring projects are completed safely, efficiently, and on schedule.
• Develop and implement standard operating procedures (SOPs) to enhance productivity and consistency.
• Manage and train field supervisors, traffic control technicians, and dispatch teams.
• Monitor key performance indicators (KPIs) and implement strategies to improve operational efficiency.
• Ensure all projects comply with city, county, state, and federal traffic control regulations.

Workforce & Team Management

• Supervise and support field staff, crew leads, and dispatchers to maintain high levels of performance and morale.
• Coordinate with HR to recruit, onboard, and train new employees, ensuring they understand job duties and safety requirements.
• Conduct performance reviews, coaching, and corrective action plans as needed.
• Maintain a positive and team-oriented culture that promotes collaboration and accountability.

Fleet, Equipment & Logistics Management

• Oversee the maintenance, inspection, and deployment of company vehicles, traffic control devices, and equipment.
• Ensure proper scheduling and dispatching of crews and equipment for job sites.
• Develop strategies for fleet and inventory management to reduce downtime and control costs.
• Coordinate with vendors and suppliers for equipment procurement, repairs, and compliance inspections.

Safety & Compliance Oversight

• Enforce OSHA, MUTCD, DOT, and company-specific safety regulations to maintain a safe working environment.
• Conduct safety audits, risk assessments, and accident investigations to prevent workplace incidents.
• Develop and implement safety training programs to ensure compliance with industry best practices.
• Work closely with regulatory agencies to ensure permit approvals, inspections, and certifications are up to date.

Customer Relations & Business Development Support

• Act as a liaison between clients, project managers, and field crews, ensuring excellent service delivery.
• Address customer concerns and implement problem-solving strategies to resolve issues quickly.
• Collaborate with the sales team to develop pricing strategies, project bids, and service agreements.
• Maintain strong relationships with contractors, municipalities, and utility companies to support business growth.

Qualification Requirements:

Education

• Bachelor's degree in Business Administration, Construction Management, or a related field.

Industry & Technical Expertise

• 5+ years of operations management experience in traffic control, transportation, construction, or a related industry.
• Strong knowledge of traffic management plans (TMPs), MUTCD regulations, and work zone safety requirements.
• Experience managing dispatching, crew scheduling, and fleet logistics in a fast-paced environment.
• Proficiency in project planning, budgeting, and resource allocation.

Safety & Compliance Knowledge

• Extensive knowledge of OSHA, DOT, and MUTCD regulations related to traffic control and roadway safety.
• Experience conducting safety training, audits, and compliance reporting.
• Ability to develop and enforce strict safety protocols to prevent job site incidents.

Required Skills:

Leadership & Team Management

• Proven ability to lead large teams, including supervisors, field staff, and dispatch personnel.
• Strong track record of hiring, training, and retaining high-performing employees.
• Experience conducting performance reviews, coaching, and disciplinary actions.
• Ability to manage conflict resolution and maintain a positive work culture.

Operational Efficiency & Problem-Solving

• Ability to analyze operational data and implement process improvements to enhance productivity.
• Strong troubleshooting skills with the ability to resolve logistical and scheduling challenges quickly.
• Knowledge of lean operations, cost control measures, and continuous improvement strategies.
• Technology & Software Proficiency
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience using fleet management, scheduling, or dispatch software.
• Knowledge of GPS tracking systems, field reporting applications, and compliance software.

Communication & Customer Service Skills

• Excellent verbal and written communication skills for interacting with clients, employees, and leadership teams.
• Strong negotiation and conflict resolution skills to handle client concerns and operational challenges.
• Ability to represent the company professionally in meetings, presentations, and industry events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee is occasionally required to climb, or balance, and stoop, kneel crouch, or crawl.

The employee occasionally is required to lift and/or move up to 25 pounds and to walk up to mile daily. Specific vision abilities in this job include close vision and distance vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts; in outside weather conditions and is occasionally exposed to wet and/or humid conditions, and fumes or airborne particles. The noise level in the work environment is usually moderate.

10% travel within CA

Note: Nor-Cal Pipeline Services is a drug-smoke and alcohol- free workplace. Drug testing is a requirement for employment.

Nor-Cal Pipeline Services is an Equal Opportunity Employer.