Claims Manager - Cyber

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

AXA XL provides cyber insurance and technology professional liability on an open brokerage basis to start-up firms all the way up to the Fortune 500. As digital threats grow more sophisticated, malicious and hard to detect, our focus on innovation by providing tailored solutions to complex risks has earned AXA XL the reputation as an industry leader.

As a Cyber Claims Manager, you will play a critical role in leading the team and managing AXA XLs claims for the Cyber & Technology books. You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues to implement our strategy on claim activities and best practices. You will also lead a team of Cyber Claim Specialists by focusing on technical claim handling, exceptional customer service, business segment support and driving a performance culture of continuous improvement.

DISCOVER your opportunity

What will youressential responsibilities include?

Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Cyber & Technology claims, in accordance with established Claim Department guidelines, service standards, and state regulations.

Collaborating with Practice Leaders in the handling and resolution of the claim files.

Managing audits and ensuring compliance across the team.

Utilize strategic reporting capabilities to share key performance metrics with claims leadership, business partners, clients and brokers.Ensure continuous improvement of claim data quality to manage claim operations and provide insight to business partners.

Collaborating with Underwriting team in connection with claim issues and trends, review of policy/endorsement language, and marketing and business development activities.

Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.

Identifying strategic and tactical needs that can be solved through technology, process improvements, or training.Maintaining close supervision of vendor management and expense control within the unit.

Managing each team members performance, development and success.

You will report to the Head of Cyber, Claims

SHARE your talent

Were looking for someone who has these abilities and skills:

Required Skills and Abilities:

Legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role.

A demonstrated background in the following areas of insurance and claims coverage law are highly coveted: Cyber & Technology, Privacy and Data Breaches, Libel & Slander, Trademark, Defamation, Media with prior handling of matters involving Errors & Omissions Professional Liability Claims.

Possesses analytical skills and sound judgment. Takes initiative and has a vision for the day-to-day management of the claims team

Demonstrated knowledge of multi-state insurance coverage law and claim regulations.High dedication to customer service, including professionalism and diplomacy in broker and insured relations.

Management skills: Can coach, develop, set expectations, evaluate and hold people accountable for delivering. Can be a role model setting a high bar for performance, engagement and commitment. Able to work and lead well under pressure.

Communication Skills: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.

Ethical approach: Have an impeccable reputation for ethics, integrity and the highest standards of professionalism.

The ability to travel a minimum of 10-15% of the time is anticipated.

A Bachelor's Degree and a Juris Doctor (J.D.) are required.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more ataxaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.Its about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more ataxaxl.com/about-us/inclusion-and-diversity.AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy.In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature:How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change:The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG:All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.

For more information, please seeSustainability at AXA XL.

The U.S. pay range for this position is USD 130,000-227,500. Actual pay will be determined based upon the individuals skills, experience, and location. We strive for market alignment and internal equity with our colleagues pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.For more details aboutAXA XLs benefits offerings, please visitUS Benefits at a Glance 2025.