Employee Relations Specialist

Compensation Range

$80,000 - $90,000 / Year

Position Overview:

Eligible for a hybrid work schedule split between home & office.

You may know us for our extensive menu of delicious food... and for being recognized by Fortune Magazine as one of the "100 Best Companies to Work For" since 2014.

The Employee Relations Specialist is responsible for fostering a positive workplace environment through the effective management of employee relations policies, procedures, and practices. This role works closely with the Employee Relations Manager and restaurant operators to address concerns such as harassment, discrimination, and other workplace issues. The Employee Relations Specialist conducts thorough and timely investigations, provides guidance on disciplinary actions, and ensures compliance with employment laws-all while promoting company culture and brand values.

You'll thrive in this position if you are:

• A problem-solver: You can analyze complex employee relations issues and recommend effective resolutions.
• Detail-oriented: You ensure investigations and case management are thorough, well-documented, and compliant with policies and laws.
• An excellent communicator: You provide clear guidance to managers, influence without authority, and navigate sensitive conversations with discretion and empathy.
• A culture champion: You embody and promote company values, fostering a respectful and engaging workplace.
• Adaptable: You thrive in a fast-paced environment, managing multiple priorities while maintaining high standards.

Here's more of what you'll get to do:

Staff Relations & Investigations

• Conduct thorough, fair, and confidential investigations into employee complaints.
• Document findings and recommend appropriate actions.
• Manage investigative cases efficiently using EthicsPoint or similar tools.

Compliance & Risk Management

• Ensure compliance with federal, state, and local employment laws and company policies.
• Identify and mitigate risks related to employee relations.
• Maintain accurate records of all employee relations activities.

Culture & Employee Engagement

• Promote company culture, values, and ethical standards in all interactions.
• Support diversity, equity, and inclusion (DEI) initiatives.
• Act as a trusted advisor to employees and management, reinforcing a positive work environment.

What we require:

• BA/BS degree or equivalent experience.
• 3+ years of experience in Human Resources, Employee Relations, or Investigations, with strong knowledge of best practices.
• Strong understanding of labor laws and compliance requirements.
• Problem-solving expertise: Ability to analyze issues, develop solutions, and implement resolutions.
• Ability to influence without authority and communicate effectively across all levels.
• Strong organizational and project management skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Self-motivated, well-organized, and able to manage multiple priorities in a fast-paced setting.
• Exceptional discretion, tact, and empathy-demonstrating that "People are our greatest resource."
• Excellent verbal and written communication skills, including professional report writing.
• Collaborative team player, contributing to group projects and initiatives.

What we prefer:

• Bilingual proficiency (Spanish preferred).
• PHR/SPHR certification.
• Experience in restaurant, retail, or hospitality HR, understanding industry-specific challenges.

What we offer:

• Vacation and sick time
• Medical, Dental & Vision
• 401K with company match
• Tuition reimbursement
• 25%-35% discount when dining as a guest
• Annual stipend for dining in our restaurants

About the Company:

Named to FORTUNE Magazine's "100 Best Companies to Work For" list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people-this defines who we are and where we are going.

We currently own and operate 353 restaurants throughout the United States and Canada under brands including The Cheesecake Factory, North Italia, Flower Child and a collection of other FRC brands. Internationally, 34 The Cheesecake Factory restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.

#SoCheesecake #LifeAtCheesecake