Staff Services Manager - (Application Support Team Manager)
Apply NowCompany: Napa County, CA
Location: Napa, CA 94558
Description:
Salary : $127,732.80 - $154,856.00 Annually
Location : Napa, CA
Job Type: Full Time
Job Number: 6058-2025-04-11
Department: Health & Human Services Agency
Opening Date: 04/11/2025
Closing Date: 4/25/2025 5:00 PM Pacific
The Napa Valley
Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.
Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.
The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.
Napa County as an Employer
As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation.
The Position
Your Next Career Move Awaits!
Napa County is seeking to fill one full time vacancy for the position of Staff Services Manager to join the Division of Operations' and lead the Application Support Team (AST) at the Health and Human Services Agency (HHSA). This position is responsible for managing IT operations and systems for Napa HHSA, ensuring data security, system reliability, and efficient service delivery, while also managing IT staff and budgets.
The ideal candidate will have excellent leadership, communication, and problem-solving skills with a strong knowledge of IT infrastructure, network security, and data management. With significant system transitions underway, the ideal candidate will have excellent project management skills, with significant experience in IT management, preferably in a government or healthcare setting. The AST Manager must have the ability to work independently and as part of a team, with strong organizational skills, and a commitment to providing excellent customer service.
This position serves a critical role in the Agency, which directs and supervises the Application Support Team which consists of six full-time staff who provide support for more than 30 information technology systems or applications used across Napa County HHSA. Some of these systems include the eligibility system for Medi-Cal and CalFresh (CalSAWS), the child welfare information system (CWS/CMS, transitioning to CARES), and our electronic health record system (Credible, transitioning to SmartCare).
HHSA and AST recently launched a new project management framework for IT projects at HHSA. The goal of this framework is to improve communication and collaboration on IT projects and ensure strategic alignment across HHSA. The AST Manager will deploy this framework and facilitate the HHSA Tech Steering Committee to ensure resources are allocated effectively, projects align with agency goals, and technology initiatives are executed efficiently.
IT Infrastructure Management:
Staff Management:
Service Delivery:
This recruitment is being conducted to fill one full-time vacancy (Start Date: 7/2025), The list established by this recruitment may be used to fill future full-time, part-time, limited term, and extra help vacancies up to one year.
To view the full job description, including the example of duties,
MOU-agreed salary increases and Winter Time Off (WTO):
POSITION REQUIREMENTS
Experience and Education
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Experience:
Four years of increasingly responsible experience in a staff services function performing duties involving administration, management, personnel, fiscal analysis, staff development, or data processing including two years of related project management, administrative, and supervisory responsibility.
Education:A Bachelor's degree from an accredited college or university with major course work in business administration, public administration, accounting, local government, systems analysis, personnel, or a related field.
THE RECRUITMENT PROCESS
Application DeadlineBy 5:00 pm (PDT), April 25, 2025Application Screening & Supplemental Questions ScoringTentatively scheduled for the week of April 28, 2025
Supplemental questions will be scored by the subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel InterviewOral Panel Interview Tentatively scheduled for the week May 12, 2025Establish Eligibility ListTentatively scheduled for the week of May 19, 2025
Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year.
The Human Resources Department reserves the right to change the recruitment process at any time.
Example of Duties
To view the full job description, including the example of duties,
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experience emergencies (earthquakes, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (Cal. Gov. Code 3101.)
Benefits
ADA AccommodationApplicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.
Napa County is an Equal Opportunity Employer.
MANAGEMENT CLASSIFIED EMPLOYEE BENEFITS INFORMATION
SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.
ADDITIONAL BENEFITS INFO -
Click here for additional benefits information for Management Classified Employees:
THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS
EMPLOYMENT INFORMATION
PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.
FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.
01
Instructions for Supplemental Application Questions. The following questions comprise one of the steps in the selection process for this position and are intended to assist you in presenting your qualifications. Only the information you provide in your answers to these questions will be evaluated and scored to determine the best qualified candidates to continue in the selection process for this position. Please be complete and specific in answering the questions as your score will be based on this information. Applications submitted without responses to the supplemental questions will not be evaluated. Although your experience and education should relate back to your application, your application and or resume will not be reviewed when scoring the supplemental questions. Therefore, please be as detailed as possible in your responses to the supplemental questions. I have read and understand the instructions presented above.
02
Describe your experience working on a critical health or social services system implementation, such as a case management system, eligibility system or electronic health record system. What role did you play? Please share any lessons learned.
03
Communication is critical, in terms of working with customers and system users, but also with leaders and decision makers. Please describe your approach to communicating IT strategic priorities and status updates with customers and leadership.
04
Describe how you would approach managing a team and their projects to ensure appropriate workload distribution and to ensure projects are on track.
05
HHSA strives to advance racial equity, inclusion, diversity and belonging in our programs and services. While IT roles tend to be more internal facing, can you share an experience where these values were reflected or informed a project you worked on? Please describe.
06
If selected for this position, a medical screening may be required as part of the pre-employment process.I have read and understand this requirement.
Required Question
Location : Napa, CA
Job Type: Full Time
Job Number: 6058-2025-04-11
Department: Health & Human Services Agency
Opening Date: 04/11/2025
Closing Date: 4/25/2025 5:00 PM Pacific
The Napa Valley
Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.
Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.
The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.
Napa County as an Employer
As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation.
The Position
Your Next Career Move Awaits!
Napa County is seeking to fill one full time vacancy for the position of Staff Services Manager to join the Division of Operations' and lead the Application Support Team (AST) at the Health and Human Services Agency (HHSA). This position is responsible for managing IT operations and systems for Napa HHSA, ensuring data security, system reliability, and efficient service delivery, while also managing IT staff and budgets.
The ideal candidate will have excellent leadership, communication, and problem-solving skills with a strong knowledge of IT infrastructure, network security, and data management. With significant system transitions underway, the ideal candidate will have excellent project management skills, with significant experience in IT management, preferably in a government or healthcare setting. The AST Manager must have the ability to work independently and as part of a team, with strong organizational skills, and a commitment to providing excellent customer service.
This position serves a critical role in the Agency, which directs and supervises the Application Support Team which consists of six full-time staff who provide support for more than 30 information technology systems or applications used across Napa County HHSA. Some of these systems include the eligibility system for Medi-Cal and CalFresh (CalSAWS), the child welfare information system (CWS/CMS, transitioning to CARES), and our electronic health record system (Credible, transitioning to SmartCare).
HHSA and AST recently launched a new project management framework for IT projects at HHSA. The goal of this framework is to improve communication and collaboration on IT projects and ensure strategic alignment across HHSA. The AST Manager will deploy this framework and facilitate the HHSA Tech Steering Committee to ensure resources are allocated effectively, projects align with agency goals, and technology initiatives are executed efficiently.
IT Infrastructure Management:
- Coordinate with, and serve as the primary HHSA liaison with, Napa County ITS for agency needs related to infrastructure, including hardware, software, networks, and servers.
- Plan, implement, and manage AST projects and initiatives.
- Ensure the security of data and systems, adhering to relevant regulations and best practices.
- Monitor and troubleshoot IT issues, providing timely and effective solutions.
Staff Management:
- Supervise and mentor AST staff, providing guidance and support.
- Conduct performance evaluations and provide training and development opportunities.
- Manage IT budgets and resources effectively.
Service Delivery:
- Ensure smooth and efficient operation of IT systems supporting HHSA programs and services.
- Collaborate with HHSA staff and stakeholders to identify IT needs and solutions.
- Stay abreast of the latest IT trends and technologies to improve service delivery.
This recruitment is being conducted to fill one full-time vacancy (Start Date: 7/2025), The list established by this recruitment may be used to fill future full-time, part-time, limited term, and extra help vacancies up to one year.
To view the full job description, including the example of duties,
MOU-agreed salary increases and Winter Time Off (WTO):
- 3.5% COLA Increase effective 7/1/2025
- 3.5% COLA increase effective 7/1/2026
- 32 hours of Winter Time Off (WTO)
POSITION REQUIREMENTS
Experience and Education
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Experience:
Four years of increasingly responsible experience in a staff services function performing duties involving administration, management, personnel, fiscal analysis, staff development, or data processing including two years of related project management, administrative, and supervisory responsibility.
Education:A Bachelor's degree from an accredited college or university with major course work in business administration, public administration, accounting, local government, systems analysis, personnel, or a related field.
THE RECRUITMENT PROCESS
Application DeadlineBy 5:00 pm (PDT), April 25, 2025Application Screening & Supplemental Questions ScoringTentatively scheduled for the week of April 28, 2025
Supplemental questions will be scored by the subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel InterviewOral Panel Interview Tentatively scheduled for the week May 12, 2025Establish Eligibility ListTentatively scheduled for the week of May 19, 2025
Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year.
The Human Resources Department reserves the right to change the recruitment process at any time.
Example of Duties
To view the full job description, including the example of duties,
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experience emergencies (earthquakes, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (Cal. Gov. Code 3101.)
Benefits
ADA AccommodationApplicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.
Napa County is an Equal Opportunity Employer.
MANAGEMENT CLASSIFIED EMPLOYEE BENEFITS INFORMATION
SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.
ADDITIONAL BENEFITS INFO -
Click here for additional benefits information for Management Classified Employees:
THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS
EMPLOYMENT INFORMATION
PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.
FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.
01
Instructions for Supplemental Application Questions. The following questions comprise one of the steps in the selection process for this position and are intended to assist you in presenting your qualifications. Only the information you provide in your answers to these questions will be evaluated and scored to determine the best qualified candidates to continue in the selection process for this position. Please be complete and specific in answering the questions as your score will be based on this information. Applications submitted without responses to the supplemental questions will not be evaluated. Although your experience and education should relate back to your application, your application and or resume will not be reviewed when scoring the supplemental questions. Therefore, please be as detailed as possible in your responses to the supplemental questions. I have read and understand the instructions presented above.
- Yes
- No
02
Describe your experience working on a critical health or social services system implementation, such as a case management system, eligibility system or electronic health record system. What role did you play? Please share any lessons learned.
03
Communication is critical, in terms of working with customers and system users, but also with leaders and decision makers. Please describe your approach to communicating IT strategic priorities and status updates with customers and leadership.
04
Describe how you would approach managing a team and their projects to ensure appropriate workload distribution and to ensure projects are on track.
05
HHSA strives to advance racial equity, inclusion, diversity and belonging in our programs and services. While IT roles tend to be more internal facing, can you share an experience where these values were reflected or informed a project you worked on? Please describe.
06
If selected for this position, a medical screening may be required as part of the pre-employment process.I have read and understand this requirement.
- Yes
- No
Required Question