Installation Supervisor

PASS SECURITY

Founded in 1969, PASS Security designs, installs, and services small business, large commercial business, and enterprise integrated security systems for city municipalities, schools and universities, hospitals, marine operations, police departments, and more, as well as the installation of home security systems. Trusted as the best security company in the St. Louis and Metro East area, Central and Southern Illinois for over 50 years, we currently service over 8,000 commercial and residential security systems customers utilizing industry-leading security hardware from respected suppliers such as Software House, Avigilon, AMAG, MARCH Networks, RS2. PASS Security is proud to announce our inclusion in SDM's nationwide Top-100 ranking of Security Dealers and Security Systems Integrators.

Position Overview:

The Installation Supervisor plays a key leadership role within the Installation Department, overseeing the day-to-day activities of our installation technicians. This position is responsible for coordinating field operations, supervising technicians, and ensuring the successful installation of electronic security and fire alarm systems for residential, commercial, and enterprise-level customers.

The ideal candidate brings a strong background in low voltage systems, hands-on technical experience, and the leadership skills necessary to guide teams, deliver quality workmanship, and meet project timelines.

Key Responsibilities

Lead & Mentor Field Teams: Supervise low-voltage installation technicians, providing on-site leadership, training, and technical support to ensure quality, safety, and adherence to standards.

Act as Field Liaison: Serve as the main communication bridge between field technicians and internal departments (Project Management, Sales, Operations) to support smooth project execution.

Own Project Readiness & Execution: Conduct site walks, lead job kickoffs, and verify scope completion; collaborate with Project Managers to resolve on-site issues and maintain timelines.

Manage Labor & Scheduling: Forecast labor needs, schedule technicians based on skill and project scope, and coordinate with internal and external stakeholders to ensure optimal resource allocation.

Ensure Technical Excellence: Act as the field's primary technical resource; troubleshoot issues and enforce manufacturer specs, industry standards (BICSI/NEC), and code compliance.

Drive Training & Development: Identify skill gaps within the team and implement targeted training programs in collaboration with the Installation Operations Manager.

Champion Documentation & Safety: Ensure accurate installation documentation, enforce commissioning protocols, and maintain strict compliance with OSHA and company safety standards.

Support Client Communication: Represent the company professionally during installations, addressing customer concerns, assisting with training, and ensuring high satisfaction throughout the process.

Qualifications:

Education & Certifications

• High School Diploma or equivalent is required.
• An associate or bachelor's degree in a relevant field (such as Electrical Engineering, Construction Management, Electronics Technology, or a related discipline) is preferred.
• A combination of trade school, technical certifications, and a minimum of 5+ years of progressive experience in system installation, construction, low-voltage systems, or field management roles may be considered in lieu of a formal degree.
• NICET Level II or higher in Fire Alarm Systems (or ability to obtain within 12 months).
• OSHA 10 preferred; OSHA 30 attainable within 12 months of hire.

Experience

• Minimum 5 years of experience installing, programming or servicing electronic security and fire alarm systems.
• 2+ years in a supervisory, lead technician, or crew leader role preferred
• Experience with the following systems is highly desirable:
• Access Control: Software House, RS2, Salto, Avigilon, Alarm.com
• CCTV: March Networks, Avigilon, OpenEye, AXIS
• Fire Alarm: Potter, Bongo, Napco
• Intrusion: DMP, DSC, Qolsys
• Intercom: Aiphone, Zenitel/Stentofon

Skills & Knowledge

• Excellent leadership, communication, and team-building skills.
• Strong technical knowledge of AC/DC circuitry, relay logic, and low-voltage systems.
• Ability to read and interpret construction drawings, wiring schematics, and system documentation.
• Familiar with structured cabling best practices (BICSI) and NEC compliance.
• Proficient in basic networking and IP configuration for security systems.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) is required.

Physical Requirements & Work Environment:

• Must be able to lift 50+ pounds, climb ladders, and work in confined spaces or elevated areas.
• Ability to work in various environments, including new construction and retrofit sites.
• Regularly operate power tools, test equipment, and company vehicles.
• Frequent travel to job sites is required, with occasional overnight stays depending on project location and scope.
• Valid driver's license required; must pass an MVR check and meet company fleet eligibility standards.

Compensation & Benefits

• Salary Range: $80,000-$95,000 based on experience
• 401(k) with employer match
• Paid Time Off and health insurance
• Access to ongoing technical training and leadership development opportunities