Commercial Operations Manager

Commercial Operations Manager

The Commercial Operations Manager oversees daily operations within the Business Services Department, including underwriting, processing, loan administration, servicing, treasury management, and reporting. This role leads a team to ensure efficient, accurate, and timely service, while maintaining compliance with internal policies and regulatory requirements.

The ideal candidate will have strong leadership, organizational, and time-management skills, and thrive in a fast-paced environment. A commitment to outstanding service and compliance with BSA/AML, the USA PATRIOT Act, and OFAC regulations is essential. This role supports the credit union's mission and helps position it as a market leader in business services.

Key Responsibilities

• Lead, direct, manage, and support all commercial lending initiatives.
• Oversee commercial loan administration to ensure timely, accurate, compliant, and cost-effective loan closings.
• Manage and oversee business services reporting functions.
• Recruit, train, develop, and manage the performance of the Business Operations team to build and retain a motivated, professional workforce.
• Manage the credit union's treasury management program to help members manage cash flow, optimize liquidity, and streamline financial operations.
• Serve as a subject matter expert and resource for commercial lending policies, procedures, and systems.
• Collaborate with senior leadership to develop and implement strategies that support the growth and profitability of the business services portfolio.

Qualifications

• Bachelor's degree in business, finance, or a related field.
• Minimum of three (3) years of direct commercial lending experience, or an equivalent combination of education and experience.
• At least two (2) years of experience in a commercial lending management role preferred.
• Preferred experience with Fiserv DNA, Abrigo/Sageworks, and Finastra's LaserPro.
• Intermediate to advanced proficiency with Windows OS and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Proficient in Adobe Acrobat and database applications; ability to quickly learn new software

Schedule

• Typical schedule is Monday - Friday, 8 a.m. - 5 p.m.

Wage & Hour Details

• Full-time
• Exempt
• Starting pay range: $78,000 - $95,000, pay commensurate with experience

Benefits

• Medical, dental and vision plan options
• Health Saving Account and Flexible Spending Account options
• 401(k) with competitive company match
• Paid time off, paid holidays, personal time and paid volunteer time
• Development time and tuition reimbursement
• Company provided life insurance, short-term and long-term disability insurance
• Voluntary benefits including life, critical illness, accident and hospital indemnity coverage
• Paid parental leave
• Discretionary, annual profit-sharing bonus

Equal Opportunity Employer/Veterans/Disabled

Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents, skills, and abilities to serve our members. MCCU recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For questions or, if you need assistance completing the application process, please contact recruiting@membersccu.com.