Crisis Care Centers Community Impact Project Manager (PPM III)
Apply NowCompany: King County, WA
Location: Seattle, WA 98115
Description:
Salary : $106,106.21 - $134,495.71 Annually
Location : Chinook Building 401 5th Avenue Seattle, WA
Job Type: Career Service, Full Time, 40 hrs/week
Job Number: 2025AC24238
Department: DCHS - Community & Human Srvcs
Division: Behavioral Health and Recovery
Opening Date: 04/11/2025
Closing Date: 4/26/2025 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: Z3 : KC Personnel Guidelines
Full- or Part-Time: Full Time
Summary
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community by offering a range of services to residents farthest from opportunity.
At King County Department of Community and Human Services (DCHS), we believe in working as one team that solves problems-striving to be customer-focused and drive for the best results. We envision a welcoming community that is racially just. We believe the field of human services exists to undo and mitigate unfair structures. We seek to lead the way by working as respectful and responsible stewards for our community.
King County voters approved a nine-year property tax Crisis Care Centers Levy in April 2023 to fund the Crisis Care Centers Initiative (Initiative) from 2024 to 2032. The Initiative will create a countywide network of five Crisis Care Centers, restore, and expand mental health residential treatment beds in the region, and invest in the recruitment and retention of the community behavioral health workforce. Crisis Care Centers are a type of behavioral health facility that will have three core components: a 24/7 Behavioral Health Urgent Care Clinic, a 23-hour Crisis Observation Unit, and a Crisis Stabilization Unit. Crisis Care Centers, which will be competitively procured by DCHS and operated by behavioral health agencies, will use a "no-wrong door approach" and will endeavor to accept, at least for initial screening and triage, any person who seeks behavioral health crisis care. Crisis Care Centers will also be expected to coordinate with post-crisis follow-up services to ensure ongoing stabilization and supports for people who receive services at crisis care centers.
The Behavioral Health and Recovery Division (BHRD) of DCHS is looking for a Crisis Care Center (CCC) Project Managerto help stand-up, grow and maintain a countywide network of five Crisis Care Centers, which will include over $600 million of investments over the 9-year term of the CCC Levy. This position will hold direct responsibility for implementation of the CCC Levy's strategies, timeline, budget, procurements, contracts, performance measurement, reporting, and communications objectives.
Who May Apply: This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around May 12, 2025.
Application Process: Please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
Your application may be rejected as incomplete if you do not include the relevant information. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
Additional Job Information
WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm. This position is not represented by a union.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
REMOTE AND ONSITE WORK DETAILS: Employees in this role work remotely from a home location, with onsite reporting requirements. The frequency of onsite work is determined by business needs and may be adjusted accordingly.
REMOTE WORK LOCATION REQUIREMENT: Employees must reside in Washington State and be within a reasonable distance of King County worksites to meet onsite reporting requirements.
RECRUITER: Annette Coleman, ancoleman@kingcounty.gov
Job Duties
Experience, Qualifications, Knowledge, Skills
Desired Qualifications:
Supplemental Information
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff
03
Please provide detailed examples of your project management experience and explain how it aligns with this position.
04
Please explain how your lived experiences bring a unique and beneficial perspective to the work this position is responsible for.
05
This is a three-part question about equity and social justice, which is integral to the work we do in King County.a. How do you define equity?b. How have you worked to incorporate an equity lens in your current or previous jobs?c. How do you think equity relates to this position and the mental health and well-being of our communities, and how would you use an equity lens in this work?
Required Question
Location : Chinook Building 401 5th Avenue Seattle, WA
Job Type: Career Service, Full Time, 40 hrs/week
Job Number: 2025AC24238
Department: DCHS - Community & Human Srvcs
Division: Behavioral Health and Recovery
Opening Date: 04/11/2025
Closing Date: 4/26/2025 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: Z3 : KC Personnel Guidelines
Full- or Part-Time: Full Time
Summary
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community by offering a range of services to residents farthest from opportunity.
At King County Department of Community and Human Services (DCHS), we believe in working as one team that solves problems-striving to be customer-focused and drive for the best results. We envision a welcoming community that is racially just. We believe the field of human services exists to undo and mitigate unfair structures. We seek to lead the way by working as respectful and responsible stewards for our community.
King County voters approved a nine-year property tax Crisis Care Centers Levy in April 2023 to fund the Crisis Care Centers Initiative (Initiative) from 2024 to 2032. The Initiative will create a countywide network of five Crisis Care Centers, restore, and expand mental health residential treatment beds in the region, and invest in the recruitment and retention of the community behavioral health workforce. Crisis Care Centers are a type of behavioral health facility that will have three core components: a 24/7 Behavioral Health Urgent Care Clinic, a 23-hour Crisis Observation Unit, and a Crisis Stabilization Unit. Crisis Care Centers, which will be competitively procured by DCHS and operated by behavioral health agencies, will use a "no-wrong door approach" and will endeavor to accept, at least for initial screening and triage, any person who seeks behavioral health crisis care. Crisis Care Centers will also be expected to coordinate with post-crisis follow-up services to ensure ongoing stabilization and supports for people who receive services at crisis care centers.
The Behavioral Health and Recovery Division (BHRD) of DCHS is looking for a Crisis Care Center (CCC) Project Managerto help stand-up, grow and maintain a countywide network of five Crisis Care Centers, which will include over $600 million of investments over the 9-year term of the CCC Levy. This position will hold direct responsibility for implementation of the CCC Levy's strategies, timeline, budget, procurements, contracts, performance measurement, reporting, and communications objectives.
Who May Apply: This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around May 12, 2025.
Application Process: Please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
- NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process);
- Supplemental Questions (The responses to the supplemental question should be thorough and complete and will be used in the screening process, providing your most recent 7 years of applicable experience if available)
Your application may be rejected as incomplete if you do not include the relevant information. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
Additional Job Information
WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm. This position is not represented by a union.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
REMOTE AND ONSITE WORK DETAILS: Employees in this role work remotely from a home location, with onsite reporting requirements. The frequency of onsite work is determined by business needs and may be adjusted accordingly.
REMOTE WORK LOCATION REQUIREMENT: Employees must reside in Washington State and be within a reasonable distance of King County worksites to meet onsite reporting requirements.
RECRUITER: Annette Coleman, ancoleman@kingcounty.gov
Job Duties
- Maintain strong communication with all CCC subject matter experts to stay updated on programs, challenges and resource needs.
- Identify and recommend opportunities for alignment between community engagement efforts, CCC team, BH Accountability Special Projects Manager and other levy-related activity.
- Provide input on operational policies and procedures to support service effectiveness and responsiveness.
- Serve as lead author for the CCC Annual Report, ensuring accuracy, coherence, and compliance with DCHS guidance for structure and content elements, using templates provided by the External Affairs team.
- Develop high-level narratives that provide clear insights into BHRD's collective impact, ensuring the Annual Report resonates with internal and external stakeholders such as Executive's Office, King County Council, and the King County community, as indicated in the CCC-L implementation plan.
- Directly supervise the Community Engagement Liaison responsible for community outreach, communications and reporting tasks. Conducting regular check-ins, performance evaluations and provide ongoing coaching and support.
- Develop and implement community engagement strategies to build partnerships and enhance public awareness of CCC services.
- Coordinate outreach events, workshops and information sessions with community partners.
- Collect and analyze feedback from community stakeholders to inform service improvements.
- Assist senior leadership in developing and refining strategies for crisis care services and community partnerships.
- Track progress on strategic initiatives and report on key performance indicators.
- Update BHRD Executive Leadership Team (ELT) regularly and share synthesized information and recommendations for decision-making purposes.
- Support high quality data collection and reporting by crisis service providers.
- Liaise with other community engagement staff across BHRD and DCHS, including the Communications Team, to ensure deadlines are met, identify risks and issues, and facilitate communication across sections to accomplish shared awareness.
- Facilitate meetings with cross-sector, multidisciplinary groups of internal staff to evaluate risks/issues and develop recommendations for resolution.
- Ensure communication and coordination with community partners as well as internal operations staff and functions.
- Manage and facilitate community engagement related project reviews to identify lessons learned and areas for improvement to benefit future projects.
- Track internal operations and system changes related to community engagement sessions and the annual report, analyze potential impacts and risks, and develop strategies to mitigate impacts on timeline, budget, and successful completion of deliverables that's related to community engagement and Annual Report.
- Provide overall project management expertise using project management tools and skills to accomplish work plan milestones and deliverables.
- Participate in the development, negotiation, and monitoring of contracts, inter-agency agreements and/or procurement plans for community engagement and related activities.
- Ensure compliance with regulatory and funding requirements in all community engagement and reporting activities.
- Prepare and submit required reports to stakeholders and funders accurately and on time.
- Perform other related duties as assigned.
Experience, Qualifications, Knowledge, Skills
- Bachelor's degree in Public Administration, Public Health, Business Administration, Social Work or related field and/or equivalent combination of education and experience.
- A minimum of three years of professional experience as a project manager including supervising staff or serving as a lead to a team.
- Demonstrated experience managing complex projects through full project cycle - key functions include developing objectives, timeframes, deliverables, and assessment criteria; reporting on project status, goals, budget, schedule and other issues and leading teams to meet deadlines.
- Strategic problem-solving skills - ability to anticipate future challenges/opportunities and integrate into analysis, design and implementation when addressing current problems.
- Strong meeting facilitation skills.
- Experience leading multi-disciplinary project teams.
- Advanced knowledge of Microsoft Office.
- Excellent written and oral communications skills.
- Strong interpersonal skills.
- Ability to meet work deadlines, stay on task with frequent interruptions and balance priorities.
- Ability to work independently with minimal supervision.
- Ability to attend meetings at various locations throughout the county in a timely fashion.
Desired Qualifications:
- Proficient knowledge of project management methodologies such as Agile, Scrum, or Lean frameworks for managing a project.
- Any project management related certification such as Project Management Professional (PMP) Certification.
- Proficiency with project management tools and software (e.g., Microsoft Project, Smartsheet, Trello, etc.).
- Knowledge of the state and county's health transformation policies, including the behavioral health system.
Supplemental Information
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff
03
Please provide detailed examples of your project management experience and explain how it aligns with this position.
04
Please explain how your lived experiences bring a unique and beneficial perspective to the work this position is responsible for.
05
This is a three-part question about equity and social justice, which is integral to the work we do in King County.a. How do you define equity?b. How have you worked to incorporate an equity lens in your current or previous jobs?c. How do you think equity relates to this position and the mental health and well-being of our communities, and how would you use an equity lens in this work?
Required Question