Product Manager - User Algo Transparency and Controls
Apply NowCompany: TikTok
Location: San Jose, CA 95123
Description:
Responsibilities
Team Introduction:
The TikTok Product - Privacy and Responsibility organization builds industry-leading solutions in user privacy, minor protection, transparency, and social responsibility. Our Transparency and Responsibility team is specifically focused on fostering trust through clear and accessible information about how our platform operates. We are dedicated to building innovative features that empower users and external stakeholders with insights into our recommendation systems ensuring a safe, trustworthy, and enjoyable platform for our global community.
Responsibilities:
- Lead the development and execution of product strategies specifically focused on enhancing user transparency and control over their TikTok experience.
- Collaborate closely with cross-functional teams (engineering, design, research, legal, comms) to deeply understand user needs and translate them into innovative product solutions that provide meaningful control and clear understanding of content recommendations.
- Drive the end-to-end product lifecycle for features that empower users with clear explanations of content recommendations, accessible and intuitive in-app tools for adjusting their content experience, and seamless mechanisms for providing meaningful feedback on their recommendations.
- Champion user-centric design principles, ensuring that all transparency and control initiatives are seamlessly integrated into the TikTok in-app experience and are easily discoverable and understandable for all users.
- Monitor and analyze product performance, user feedback specifically related to transparency and controls, and industry trends in algorithmic transparency and user empowerment to identify areas for improvement and new feature opportunities.
- Act as a product owner, taking responsibility for the strategy, roadmap, and execution of some of the key features related to user transparency and controls within the TikTok app.
- Contribute to providing high-quality researcher access to relevant data (while respecting user privacy) to improve external understanding of TikTok's recommendation systems.
Qualifications
Minimum Qualifications:
- 3+ years of experience in product management, with a proven track record of end-to-end feature ownership, including defining strategy, driving execution, and analyzing impact.
- Demonstrable experience building and launching successful user-facing mobile features for a large-scale consumer product.
- Significant experience with or deep understanding of algorithm-driven recommendation systems and the challenges and opportunities related to user transparency and control in this context.
- Excellent communication, interpersonal, and presentation skills, with the ability to effectively collaborate with diverse, global teams.
- Strong analytical and problem-solving abilities, with experience using data to inform product decisions and measure the success of transparency and control features.
- Passion for building user-centric products that prioritize transparency, responsibility, and user empowerment in the context of content consumption.
Preferred Qualifications:
- Experience specifically building features that enhance user transparency and control over algorithmic recommendations in a consumer-facing application.
- Experience with or strong interest in online safety, digital wellbeing, or related areas, particularly as they intersect with algorithmic content delivery.
- Familiarity with relevant regulations and industry best practices related to transparency, user control, and algorithmic accountability in online platforms (e.g., GDPR, DSA).
- Experience conducting user research specifically focused on understanding user perceptions and needs related to algorithmic content and control mechanisms.
#LI-Hybrid
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $150000 - $250000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Team Introduction:
The TikTok Product - Privacy and Responsibility organization builds industry-leading solutions in user privacy, minor protection, transparency, and social responsibility. Our Transparency and Responsibility team is specifically focused on fostering trust through clear and accessible information about how our platform operates. We are dedicated to building innovative features that empower users and external stakeholders with insights into our recommendation systems ensuring a safe, trustworthy, and enjoyable platform for our global community.
Responsibilities:
- Lead the development and execution of product strategies specifically focused on enhancing user transparency and control over their TikTok experience.
- Collaborate closely with cross-functional teams (engineering, design, research, legal, comms) to deeply understand user needs and translate them into innovative product solutions that provide meaningful control and clear understanding of content recommendations.
- Drive the end-to-end product lifecycle for features that empower users with clear explanations of content recommendations, accessible and intuitive in-app tools for adjusting their content experience, and seamless mechanisms for providing meaningful feedback on their recommendations.
- Champion user-centric design principles, ensuring that all transparency and control initiatives are seamlessly integrated into the TikTok in-app experience and are easily discoverable and understandable for all users.
- Monitor and analyze product performance, user feedback specifically related to transparency and controls, and industry trends in algorithmic transparency and user empowerment to identify areas for improvement and new feature opportunities.
- Act as a product owner, taking responsibility for the strategy, roadmap, and execution of some of the key features related to user transparency and controls within the TikTok app.
- Contribute to providing high-quality researcher access to relevant data (while respecting user privacy) to improve external understanding of TikTok's recommendation systems.
Qualifications
Minimum Qualifications:
- 3+ years of experience in product management, with a proven track record of end-to-end feature ownership, including defining strategy, driving execution, and analyzing impact.
- Demonstrable experience building and launching successful user-facing mobile features for a large-scale consumer product.
- Significant experience with or deep understanding of algorithm-driven recommendation systems and the challenges and opportunities related to user transparency and control in this context.
- Excellent communication, interpersonal, and presentation skills, with the ability to effectively collaborate with diverse, global teams.
- Strong analytical and problem-solving abilities, with experience using data to inform product decisions and measure the success of transparency and control features.
- Passion for building user-centric products that prioritize transparency, responsibility, and user empowerment in the context of content consumption.
Preferred Qualifications:
- Experience specifically building features that enhance user transparency and control over algorithmic recommendations in a consumer-facing application.
- Experience with or strong interest in online safety, digital wellbeing, or related areas, particularly as they intersect with algorithmic content delivery.
- Familiarity with relevant regulations and industry best practices related to transparency, user control, and algorithmic accountability in online platforms (e.g., GDPR, DSA).
- Experience conducting user research specifically focused on understanding user perceptions and needs related to algorithmic content and control mechanisms.
#LI-Hybrid
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $150000 - $250000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request