Youth Safety Program Manager, Age Assurance - Trust & Safety - San Jose
Apply NowCompany: TikTok
Location: San Jose, CA 95123
Description:
Responsibilities
Youth Safety is a core pillar of the T&S team, bringing together the expertise of Product Managers and Program Managers into one group. Our mission is to protect young people on TikTok - and throughout the wider ecosystem - by building protections and education that help keep young people safe on our platform and participating in industry-wide strategies and development. This role will be responsible to support the development of best-in-class protections for younger users, including optimizing moderation practices, implementing external solutions, working in partnership with our legal, public relationships and various cross-functional teams, and onboarding new features and product areas across the company into our age-based protections.
Responsibilities:
- Lead end-to-end programs designed to enhance protections for younger users (this includes supporting the development and/or improving ML models, collaborating with external partners, and ensuring that safeguards are integrated into new product features;
- Have a solutions-oriented mindset to effectively identify and address problems;
- Develop system implementation plans, scale safeguards across different products and enhance existing processes;
- Support the implementation of regulatory requirements to ensure compliance;
- Partner and align with multiple cross-functional teams (from Policy, Legal, T&S Product, Core Product, Ops) to drive program development;
- Facilitate consensus on solutions, develop strategies to address critical issues, and ensure effective execution;
- Collaborate with external partners to assess potential new technology integrations and develop integration plans for our products.
Qualifications
Minimum Qualifications:
- Proven experience in program and/or project management, particularly in areas related to Trust and Safety or similar fields such as Risk, Fraud, Consulting;
- Experience in developing and implementing scalable systems and processes;
- Demonstrated ability to work with cross-functional teams and external partners;
- Excellent problem-solving skills with a solutions-oriented approach.
Preferred Qualifications:
- Knowledge of current legislation related to Age Assurance and experience with regulatory compliance;
- Understanding of machine learning models and their application in safety measures;
- Excellent communication and collaboration skills;
- Ability to navigate complex, multifaceted problems and drive towards effective solutions;
- Worked with global teams across multiple time zones, ability to shift priorities and adapt to change.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $96000 - $168888 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Youth Safety is a core pillar of the T&S team, bringing together the expertise of Product Managers and Program Managers into one group. Our mission is to protect young people on TikTok - and throughout the wider ecosystem - by building protections and education that help keep young people safe on our platform and participating in industry-wide strategies and development. This role will be responsible to support the development of best-in-class protections for younger users, including optimizing moderation practices, implementing external solutions, working in partnership with our legal, public relationships and various cross-functional teams, and onboarding new features and product areas across the company into our age-based protections.
Responsibilities:
- Lead end-to-end programs designed to enhance protections for younger users (this includes supporting the development and/or improving ML models, collaborating with external partners, and ensuring that safeguards are integrated into new product features;
- Have a solutions-oriented mindset to effectively identify and address problems;
- Develop system implementation plans, scale safeguards across different products and enhance existing processes;
- Support the implementation of regulatory requirements to ensure compliance;
- Partner and align with multiple cross-functional teams (from Policy, Legal, T&S Product, Core Product, Ops) to drive program development;
- Facilitate consensus on solutions, develop strategies to address critical issues, and ensure effective execution;
- Collaborate with external partners to assess potential new technology integrations and develop integration plans for our products.
Qualifications
Minimum Qualifications:
- Proven experience in program and/or project management, particularly in areas related to Trust and Safety or similar fields such as Risk, Fraud, Consulting;
- Experience in developing and implementing scalable systems and processes;
- Demonstrated ability to work with cross-functional teams and external partners;
- Excellent problem-solving skills with a solutions-oriented approach.
Preferred Qualifications:
- Knowledge of current legislation related to Age Assurance and experience with regulatory compliance;
- Understanding of machine learning models and their application in safety measures;
- Excellent communication and collaboration skills;
- Ability to navigate complex, multifaceted problems and drive towards effective solutions;
- Worked with global teams across multiple time zones, ability to shift priorities and adapt to change.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $96000 - $168888 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request