Principal Program Manager, Retail Efficiency, North American Stores
Apply NowCompany: Amazon
Location: Seattle, WA 98115
Description:
North American Stores (NAS) is seeking an experienced, driven Principal Program Manager to lead our Retail Efficiency Program - a strategic initiative focused on delivering transformative productivity across our Retail teams. This senior-level position will drive significant change in how our Retail teams operate, influence technical roadmaps across multiple VP orgs, and deliver measurable improvements in employee productivity and satisfaction.
This Principal Program Manager role is significantly complex, requiring a leader who can quickly build mastery over Retail workflows and tools, use strong judgement to identify top opportunities, navigate a highly fragmented technical landscape, and use technology and process improvement to solve endemic Retail pain points such as data fragmentation and tool proliferation. The role is strategic, requiring a leader who can build new mechanisms to measure progress and collect feedback; make high-judgement, data-driven, prioritization or tradeoff decisions on behalf a broad customer base; and provide thought leadership to apply emerging technologies to difficult problems. The person in this role must also develop a deep understanding of the Retail business, effectively connecting-the-dots between technical feature development and how teams operate in practice. The person in this role will have a broad impact - affecting the daily work of thousands of Retail employees across multiple regions, influencing tech roadmaps across multiple VP orgs, and saving employees hundreds of thousands of hours annually - and must be adept at communicating and influencing at a large scale. Finally, this role requires a person who is able to overcome major obstacles and deliver results at a high level. Many of the problems this role will tackle have been persistent pain points for over a decade - success will require grit, a strong bias for action, creative problem solving, and an ability to influence without authority.
Key job responsibilities
Own end-to-end strategy development and execution for the NAS Internal Efficiency program, with a goal of driving a step-change in the efficiency of Retail tools and processes
Establish and deliver on key metrics around employee productivity, tool effectiveness, and operational efficiency; where needed, invent and implement new measurement frameworks to quantify productivity improvements
Use data and anecdotes to influence roadmaps across dozens of engineering teams in multiple VP orgs, accelerating progress delivering efficient tooling on behalf of Retail employees
Lead enablement of technology and process best practices, ensuring NAS Retail teams stay up-to-date with tooling changes
Partner with WW stakeholders across regions to converge on best practices and scale efficiency efforts
Report on progress and surface open debates in quarterly business reviews up to the SVP level
About the team
North America Stores Amazon Customer Excellence System (NAS ACES) is a centralized efficiency team that works on behalf of NAS Category teams to increase employee efficiency, improve Selling Partner (SP) experience, and accelerate SP growth. NAS ACES consists of Vendor Tooling, Internal Tooling, Vendor Support, and the Retail Efficiency Program. This role supports the Retail Efficiency Program, which is chartered with increasing the proportion of time Retail employees spend on work that both requires high judgement and creates direct value for customers or Amazon.
BASIC QUALIFICATIONS
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
- Adept at influencing tech and non-tech stakeholders without authority
PREFERRED QUALIFICATIONS
- Experience delivering projects within scope, time, budget and quality
- Familiarity with Amazon Retail business and workflows
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
This Principal Program Manager role is significantly complex, requiring a leader who can quickly build mastery over Retail workflows and tools, use strong judgement to identify top opportunities, navigate a highly fragmented technical landscape, and use technology and process improvement to solve endemic Retail pain points such as data fragmentation and tool proliferation. The role is strategic, requiring a leader who can build new mechanisms to measure progress and collect feedback; make high-judgement, data-driven, prioritization or tradeoff decisions on behalf a broad customer base; and provide thought leadership to apply emerging technologies to difficult problems. The person in this role must also develop a deep understanding of the Retail business, effectively connecting-the-dots between technical feature development and how teams operate in practice. The person in this role will have a broad impact - affecting the daily work of thousands of Retail employees across multiple regions, influencing tech roadmaps across multiple VP orgs, and saving employees hundreds of thousands of hours annually - and must be adept at communicating and influencing at a large scale. Finally, this role requires a person who is able to overcome major obstacles and deliver results at a high level. Many of the problems this role will tackle have been persistent pain points for over a decade - success will require grit, a strong bias for action, creative problem solving, and an ability to influence without authority.
Key job responsibilities
Own end-to-end strategy development and execution for the NAS Internal Efficiency program, with a goal of driving a step-change in the efficiency of Retail tools and processes
Establish and deliver on key metrics around employee productivity, tool effectiveness, and operational efficiency; where needed, invent and implement new measurement frameworks to quantify productivity improvements
Use data and anecdotes to influence roadmaps across dozens of engineering teams in multiple VP orgs, accelerating progress delivering efficient tooling on behalf of Retail employees
Lead enablement of technology and process best practices, ensuring NAS Retail teams stay up-to-date with tooling changes
Partner with WW stakeholders across regions to converge on best practices and scale efficiency efforts
Report on progress and surface open debates in quarterly business reviews up to the SVP level
About the team
North America Stores Amazon Customer Excellence System (NAS ACES) is a centralized efficiency team that works on behalf of NAS Category teams to increase employee efficiency, improve Selling Partner (SP) experience, and accelerate SP growth. NAS ACES consists of Vendor Tooling, Internal Tooling, Vendor Support, and the Retail Efficiency Program. This role supports the Retail Efficiency Program, which is chartered with increasing the proportion of time Retail employees spend on work that both requires high judgement and creates direct value for customers or Amazon.
BASIC QUALIFICATIONS
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
- Adept at influencing tech and non-tech stakeholders without authority
PREFERRED QUALIFICATIONS
- Experience delivering projects within scope, time, budget and quality
- Familiarity with Amazon Retail business and workflows
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.