Head of Risk Containment, Trust & Safety
Apply NowCompany: TikTok
Location: San Jose, CA 95123
Description:
Responsibilities
As Head of Risk Containment, you will oversee Rapid Response and Containment functions, and lead your team to work closely with key cross-functional stakeholders at TikTok to manage the enforcement and containment remediation for risks, trends or leakages identified. You will be responsible to:
- Build dedicated organizational capabilities, including tools and competencies, to contain risks and to mitigate issues once they are identified, as well as preventing such risk from recurring.
- Manage effective and efficient operations to ensure consistent and prompt execution of risk containment activities, particularly responses to incidents and crises. Lead process improvement efforts and drive accountability for results with relevant global and regional leads.
- Oversee development of frameworks, automated enforcement, process automations, and other tools to improve response effectiveness and resource efficiency.
- Build actionable recommendation plans based on identified gaps and/or improvement areas with relevant owners, deadlines and interdependencies identified. (e.g., Product, internal tooling).
- Partner effectively with Global and Regional Legal, T&S Policy, Risk Detection, and other T&S teams to ensure cross-functional collaboration and situational awareness to ensure end-to-end protection for community well-being and safety.
Qualifications
Minimum Qualifications:
- Experience: Extensive leadership experience in risk containment, crisis response, investigation, incident analysis & management, or related fields ideally within tech/digital platforms or online content sharing environment.
- T&S Knowledge: Knowledge of T&S policies, regulations, functions and workflow. Solid understanding of market and regulation trends, as well as the T&S ecosystem.
- Complex Project Management: Proven track record in managing large-scale, high-impact incidents and containment operations; Experience leading cross-functional teams and managing complex, multi-stakeholder projects.
- Risk & Incident Analysis and Investigation: Strong analytical capabilities to coach others to assess risks, identify patterns, and recommend proactive measures; knowledge of risk management frameworks & risk lifcycle, incident response protocols, and process optimization.
- Communication: Skilled in business writing and presentations, ability to distill complex information.
- Stakeholder Management: Ability to establish relationships with cross-functional stakeholders to solve problems, resolve escalations, influence strategy, and drive synergies across teams.
- Team Building: Ability to support teams with coaching, development, and talent planning. Ability to build up Red Team and define specific roles & responsibilities, workflows, and capabilities needed. Interpret the business and operating environment to make thoughtful, strategic decisions in the long-term interest of T&S.
Preferred Qualifications:
- Global Risk Awareness: Knowledge of risks that are specific to social media platforms across multiple markets/regions, industry, and understanding of potential threat trajectories and cross product threat picture.
- Containment Operations Management: Experience leading 24/7 global risk containment or crisis response teams and supporting operational efficiency, quick response time, and team wellness in these environments.
- Communication: Skilled in executive-level writing and engaging communications with teams.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $220000 - $450000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
As Head of Risk Containment, you will oversee Rapid Response and Containment functions, and lead your team to work closely with key cross-functional stakeholders at TikTok to manage the enforcement and containment remediation for risks, trends or leakages identified. You will be responsible to:
- Build dedicated organizational capabilities, including tools and competencies, to contain risks and to mitigate issues once they are identified, as well as preventing such risk from recurring.
- Manage effective and efficient operations to ensure consistent and prompt execution of risk containment activities, particularly responses to incidents and crises. Lead process improvement efforts and drive accountability for results with relevant global and regional leads.
- Oversee development of frameworks, automated enforcement, process automations, and other tools to improve response effectiveness and resource efficiency.
- Build actionable recommendation plans based on identified gaps and/or improvement areas with relevant owners, deadlines and interdependencies identified. (e.g., Product, internal tooling).
- Partner effectively with Global and Regional Legal, T&S Policy, Risk Detection, and other T&S teams to ensure cross-functional collaboration and situational awareness to ensure end-to-end protection for community well-being and safety.
Qualifications
Minimum Qualifications:
- Experience: Extensive leadership experience in risk containment, crisis response, investigation, incident analysis & management, or related fields ideally within tech/digital platforms or online content sharing environment.
- T&S Knowledge: Knowledge of T&S policies, regulations, functions and workflow. Solid understanding of market and regulation trends, as well as the T&S ecosystem.
- Complex Project Management: Proven track record in managing large-scale, high-impact incidents and containment operations; Experience leading cross-functional teams and managing complex, multi-stakeholder projects.
- Risk & Incident Analysis and Investigation: Strong analytical capabilities to coach others to assess risks, identify patterns, and recommend proactive measures; knowledge of risk management frameworks & risk lifcycle, incident response protocols, and process optimization.
- Communication: Skilled in business writing and presentations, ability to distill complex information.
- Stakeholder Management: Ability to establish relationships with cross-functional stakeholders to solve problems, resolve escalations, influence strategy, and drive synergies across teams.
- Team Building: Ability to support teams with coaching, development, and talent planning. Ability to build up Red Team and define specific roles & responsibilities, workflows, and capabilities needed. Interpret the business and operating environment to make thoughtful, strategic decisions in the long-term interest of T&S.
Preferred Qualifications:
- Global Risk Awareness: Knowledge of risks that are specific to social media platforms across multiple markets/regions, industry, and understanding of potential threat trajectories and cross product threat picture.
- Containment Operations Management: Experience leading 24/7 global risk containment or crisis response teams and supporting operational efficiency, quick response time, and team wellness in these environments.
- Communication: Skilled in executive-level writing and engaging communications with teams.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $220000 - $450000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request