System Analyst

• Device Product Management team, endpoint management,
• Relevant functional/business processexperience
• Proficient with mobile OS platforms andexperience with macOS and Windows OS as well as access and authenticationsolutions, and ServiceNow platform
• Production support, system maintenance,testing and implementation experience.

Roles & Responsibilities:

• Relevant functional/business processexperience
• Proficient with mobile OS platforms andexperience with macOS and Windows OS as well as access and authenticationsolutions, and ServiceNow platform
• Production support, system maintenance,testing and implementation experience.

SolutionDelivery

• Gathers,analyzes, and documents business requirements to support the design anddevelopment of technology and/or process solutions
• Facilitatesuser story creation and backlog grooming in an agile deliveryenvironment
• Proactivelyidentifies and effectively assesses improvement opportunities
• Collaborateswith product managers and engineering to define requirements, KPIs, OKRs anduser experience
• Createsdiagrams, system and end-user documentation to support new systemimplementation, deployment, and incident management efforts
• Supportsproject initiation efforts by assisting in the definition of project scope andthe identification/selection of targeted solution(s); assists projectmanagement in the development of work plans, effort estimates, and deliverytimelines
• Participatesin solution testing efforts by developing test plans, preparing testenvironments, coordinating test execution, and validating test results
• Performsapplication configuration in support of solution deliveryinitiatives
• Performstesting from device certification to OS and browser updates

ProductionSupport

• Demonstratessystem proficiency and leverages subject matter expertise in analyzing an dtroubleshooting system issues to determine root cause
• Coordinatesissue resolution efforts with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolutionwith end-users and other key stakeholders
• Drivesoperational excellence by creating and maintaining systems documentation (e.g.,Wiki, Knowledge Base Articles).

Generic Managerial Skills:

• Self-directed successful with minimal direction and provides guidance and support to lesssenior analysts
• Navigatesthrough challenging or ambiguous situations to drive progress
• Effectivelyinteracts with internal business stakeholders/customers, cross-functionaltechnical peers, and external business partners to understand and solvebusiness problems
• Demonstrates thought leadership, including knowledgeof industry standards and trends.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insur ance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Re financing.

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Salary Range - $58,600-$125,000 a year