Fraud Operations Manager - Englewood, CO
Apply NowCompany: National Guard Employment Network
Location: Englewood, CO 80112
Description:
Job Description
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
We are seeking an experienced and motivated Manager to lead our wireless Usage Fraud Team. As the Manager of this crucial role, you will be responsible for overseeing all aspects of usage fraud prevention, detection, and mitigation. You will lead a team of dedicated analysts, set strategic direction, develop and implement policies and procedures, and collaborate with cross-functional teams to ensure the security and integrity of our devices and products.
Key Responsibilities:
Lead and manage a team of fraud analyst specialists
Develop and implement strategies to prevent, detect, and mitigate usage fraud using various Fraud Management Tools and Systems
Establish and enforce policies, procedures, and best practices related to usage fraud prevention
Monitor and analyze usage fraud trends, patterns, and threats to identify emerging risks and vulnerabilities
Collaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutions
Conduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvement
Provide regular reporting and updates to senior management on usage fraud trends, incidents, and mitigation efforts
Stay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and security
Ability to engage in team development and foster employee career growth
Additional Qualifications/Responsibilities
Skills, Experience and Requirements
Education and Experience:
Bachelor's degree in computer science, cybersecurity, criminology, or a related field; Master's degree and / or CFE preferred
5 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment
3 years of experience in a leadership or managerial role, with a proven track record of building and managing high-performing teams
Skills and Qualifications:
Strong knowledge of device fraud schemes, techniques, and countermeasures
Experience with fraud detection and prevention tools, systems, and technologies
Excellent analytical, problem-solving, and decision-making skills
Strong communication, interpersonal, and leadership abilities
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
SQL experience is preferred
Proficiency with Microsoft Office Applications and Google Suite
Strong written and verbal communication skills
Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
We are seeking an experienced and motivated Manager to lead our wireless Usage Fraud Team. As the Manager of this crucial role, you will be responsible for overseeing all aspects of usage fraud prevention, detection, and mitigation. You will lead a team of dedicated analysts, set strategic direction, develop and implement policies and procedures, and collaborate with cross-functional teams to ensure the security and integrity of our devices and products.
Key Responsibilities:
Lead and manage a team of fraud analyst specialists
Develop and implement strategies to prevent, detect, and mitigate usage fraud using various Fraud Management Tools and Systems
Establish and enforce policies, procedures, and best practices related to usage fraud prevention
Monitor and analyze usage fraud trends, patterns, and threats to identify emerging risks and vulnerabilities
Collaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutions
Conduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvement
Provide regular reporting and updates to senior management on usage fraud trends, incidents, and mitigation efforts
Stay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and security
Ability to engage in team development and foster employee career growth
Additional Qualifications/Responsibilities
Skills, Experience and Requirements
Education and Experience:
Bachelor's degree in computer science, cybersecurity, criminology, or a related field; Master's degree and / or CFE preferred
5 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment
3 years of experience in a leadership or managerial role, with a proven track record of building and managing high-performing teams
Skills and Qualifications:
Strong knowledge of device fraud schemes, techniques, and countermeasures
Experience with fraud detection and prevention tools, systems, and technologies
Excellent analytical, problem-solving, and decision-making skills
Strong communication, interpersonal, and leadership abilities
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
SQL experience is preferred
Proficiency with Microsoft Office Applications and Google Suite
Strong written and verbal communication skills
Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan