Senior Management Analyst - Behavioral Health (Open & Promotional)

Salary : $10,613.20 - $13,268.67 Monthly
Location : County of San Mateo, CA
Job Type: Regular
Job Number: D185J
Department: Behavioral Health and Recovery Services
Division: Behavioral Health and Recovery Administration
Opening Date: 04/11/2025
Closing Date: 4/24/2025 11:59 PM Pacific
Bargaining Unit: 50B

Description
San Mateo County Health's Behavioral Health & Recovery Services (BHRS) Division is seeking a well-qualified individual for the position of Senior Management Analyst - Behavioral Health. There is currently one regular vacancy. This position is located in San Mateo, CA, but will travel/drive throughout the County to perform the duties of the job. Currently, this position is a hybrid of on-site and remote work, with an expectation of four on-site days per week.
As part of BHRS's recently formed Office of Improvement and Innovation (OII), this role will lead bodies of work that support the application of LEAP thinking through all layers of BHRS, in order to advance BHRS toward being a learning organization. LEAP is an acronym that stands for Learn, Engage, Aspire, Perfect: verbs that describe San Mateo County Health's approach to improvement of all types, to optimize the way we do our work today and in the future.
BHRS strives to integrate culturally informed services by mental health clinicians, psychiatrists, alcohol and drug counselors, peers, family partners, and other professionals through county clinics, community agencies, and a private provider network. The ideal candidate will align with BHRS's mission, vision, and values, which are as follows:

The Vision

We envision safer communities for all where individuals may realize a meaningful life and the challenges of mental health and/or substance use are addressed in a respectful, compassionate, holistic, and effective manner. Inclusion and equity are valued and central to our work. Our diverse communities are honored and strengthened because of our differences.
The Mission

We provide prevention, treatment, and recovery services to inspire hope, resiliency, and connection with others to enhance the lives of those affected by mental health and/or substance use challenges. We are dedicated to advancing health and social equity for all people in San Mateo County and for all communities. We are committed to being an organization that values inclusion and equity for all.
Our Values
Person and Family Centered

We promote culturally responsive person-and-family-centered recovery.
Potential

We are inspired by the individuals and families we serve, their achievements, and their potential for wellness and recovery.
Power

The people, families, and communities we serve and the members of our workforce guide the care we provide and shape policies and practices.
Partnerships

We can achieve our mission and progress toward our vision only through mutual and respectful partnerships that enhance our capabilities and build our capacity.
Performance

We use proven practices, opportunities, and technologies to prevent and/or reduce the impacts of mental illness and addiction and to promote the health of the individuals, families, and communities we serve.
Responsibilities will include, but are not limited to, the following:

• Planning and implementation of strategic initiatives that support BHRS in becoming a learning organization.
• Development of root cause problem solving ability and cultivation of continuous improvement mindset at all levels of the organization and at all levels of complexity, through learning partnerships with staff and leaders as well as structured improvement events.
• Supporting BHRS leaders at all levels in the design of and development of data dashboards containing key performance indicators and in the creation of performance management processes surrounding their usage. Collaborate with local data experts, IT analysts, and others, as part of this work.
• Build out and maintenance of comprehensive repository of data reports critical to BHRS, including the maintenance of an associated data dictionary that documents standardized definitions for all data elements across reports.
• Supporting strategic planning cycles for BHRS.
• Conducting special research projects, which may include data analysis as well as preparing related reports on findings and recommendations.
• Communicating orally, in writing, or through graphical representations and data summaries with colleagues, managers, employees, the public, organized employee groups and representatives of various organizations.

Examples of projects/initiatives:

• Development of LEAP model cell with multi-tiered goal deployment and daily management systems in place.
• Testing of process improvement methods in order to establish standard improvement methodology at BHRS.
• Development and implementation of a communication campaign across all levels of BHRS to promote continuous improvement mindset and behaviors.
• Establishment of a learning program for staff to develop root cause problem solving skills.
• Utilization and performance analysis for mental health and substance use programs and contracts including, but not limited to, in-county facilities, out-of-county facilities, and Full-Service Partnerships.

The ideal candidate will possess:

• At least one year of experience in the fields of mental health and/or substance use preferred.
• Ability to prioritize a systems approach that contributes to the development of BHRS as a learning organization.
• Familiarity with performance and quality improvement frameworks, trauma-informed principles, and equity principles.
• Experience in leading the development of, and project managing the implementation of organization-wide initiatives.
• Experience in how to facilitate improvement, problem solving, and/or change management.
• Proficiency in data analysis, data visualization, and data storytelling.
• Excellent listening, communication, and presentation skills across a variety of settings, ranging from informal conversations to formal presentations, to connect with staff and leaders at all levels in a diverse organization, create an environment of psychological safety, build trust, and foster collaboration.
• The ability to learn from new information that challenges existing perspectives and/or beliefs.
• Dedication to supporting the growth of others, along with comfort with and enthusiasm for ongoing personal development.
• A comprehensive understanding of County systems (HR, IT, interdepartmental, intradepartmental, external, policy), systems models such as collective impact, and organizational development principles.
• Proficiency in utilizing Microsoft suite of tools for the purpose of documentation, communication, project management, and data analysis; e.g., Teams, Outlook, PowerPoint, Excel, Visio.
• On occasion, available to work flexible hours, including weekends or evenings.
• Those with lived experience as a person in recovery from mental health and/or substance use conditions or as a family member of someone who has behavioral health conditions and/or with experience of BIPOC or marginalized communities are strongly encouraged to apply.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Qualifications

Knowledge of:

• Principles and practices of county government management.
• Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
• Principles and practices of public administration as applied to operational unit and program administration.
• Principles, practices, and procedures of funding sources and grant funds disbursement.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Research and reporting methods, techniques, and procedures.
• Sources of information related to a broad range of municipal programs, services, and administration.
• Applicable Federal, State, and local laws, codes, and regulations.
• Public relations techniques.
• Principles and practices of public agency budget development and administration and sound financial management policies and procedures.
• Principles and practices of contract administration and evaluation.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned department.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for dealing effectively with the public, vendors, contractors, and County staff, in person and over the telephone.
• Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

Ability to:

• Assist in the development of goals, objectives, policies, procedures, and work standards for the department.
• Coordinate and oversee programmatic administrative, budgeting, and fiscal reporting activities.
• Plan and conduct effective management, administrative, and operational studies.
• Train staff in work procedures.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, explain, and ensure compliance with County policies and procedures, complex laws, codes, regulations, and ordinances.
• Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, economics, planning, finance, or a related field, and five (5) years increasingly responsible professional administrative and analytical experience in municipal government, including experience in budget, strategic planning, policy analysis, and organizational development.

Licenses and Certifications:

• Some positions may require valid California's driver's license.

Application/Examination
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" buttonIf you are not on the County's website, please go tohttps://jobs.smcgov.org/to apply.Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Friday, April 24, 2025, by 11:59PM PST
Application Screening: May 5, 2025
Combined Civil Service and Department Interviews: Week of May 19, 2025

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Talent Acquisition Contact: Ximena Burns (041125) (Senior Management Analyst - D185)
Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position.

This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process.

Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

02

Describe your specific work experience that prepares you for this position, and any relevant training. Include job titles, duties performed, and years of experience. Additionally, provide one or two assignments and/or projects that demonstrate the key skills and abilities listed in the "ideal candidate" section of the position description. Be specific.
03

Provide an example that demonstrates your experience building systems and infrastructure to create a culture of learning in an organization. Include your role and responsibilities, the staff and teams you worked with, your approach, the values and principles that guided the design of the system(s), and the outcomes of your efforts.
04

Provide an example that demonstrates your experience engaging with stakeholders in order to advance an organization-wide initiative. Include your role and responsibilities, how you built trust and fostered collaboration, the challenges you faced, and what you learned in the process.
Required Question