SAP Basis Lead - Remote / Telecommute
Apply NowCompany: Cynet Systems
Location: Cary, NC 27513
Description:
Job Description:
Responsibilities:
Onboarding Phase:
Responsibilities:
- Responsible for the customer onboarding phase.
- Manage the implementation of disaster recovery.
- Manage planning of complex projects during the customer lifecycle
- Escalation management during planned project activities.
- cts as a customer ambassador for various technical teams.
- Coordinates with Customer Project Team (Customer & SI) and the extended SAP teams to align project information, requirements and rollout timelines.
Onboarding Phase:
- Manage the Sales to Delivery handover from the sales team and ensure completeness
- of customer requirements and technical prerequisites with the support of the technical lead.
- Drive the handover of customer build requirements to the Build Factory and oversee the system builds.
- Coordinate with customer project team and extended SAP teams to align project information, requirements and rollout timelines.
- Coordinate the initial network connectivity setup with the HEC network team and customer network team.
- Coordinate migration cutovers and go-live activities with customers, SAP Consulting Services - migration teams, and HEC teams (Brownfield projects).
- Organize/participate in regular meetings with customer/consulting/migration teams.
- Educates customers on how disaster recovery offering works in HEC.
- Oversee the DR landscape built by the HEC DR team.
- Coordinate the initial network connectivity setup with the HEC network team and
- customer network team on the DR site.
- Manage the DR internal test.
- Plan major customer upgrades (depending on customer segmentation).
- Manage VMware migration projects (depending on customer segmentation).
- Plan and manage the migration of HEC DC to HEC on Hyperscale projects.
- Manage complex customer exit projects.
- Structured Knowledge Documentation: the working procedures for Supplier - derived from the processes maintained by client - will be documented by the Supplier free of charge, reviewed and signed off by client and be fully part of the managed services orchestration.
- Systematic and faster onboarding of associates: mandatory training documentation.
- ssess the current skill level and plan for competency uplift: report to be shared on a quarterly basis.
- Enable continuous delta KTs on new topics and refresher sessions.