Manager - Loyalty Product and Member Engagement
Apply NowCompany: Marriott International
Location: Bethesda, MD 20817
Description:
Job Description
JOB SUMMARY
The Manager, Loyalty Product and Member Engagement is responsible for supporting the day-to-day Elite member experience of Marriott Bonvoy as well as key program initiatives. This role is responsible for providing program support to enhance both loyalty products and member engagement across all touchpoints of Marriott's loyalty program. Key initiatives include:
Support execution of improvements to Elite upgrades benefit, Support enhanced benefit transparency in partnership with Digital and Marketing Manage day-to-day of Annual Choice Benefit program Support execution of the Marriott Bonvoy relational survey close look process.
CANDIDATE PROFILE
Education and Experience
Required
Preferred
CORE WORK ACTIVITIES
Maintaining Goals
Managing Work, Projects, and Policies
Demonstrating and Applying Discipline Knowledge
Additional Responsibilities
The salary range for this position is $93,400 to $118,400 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JOB SUMMARY
The Manager, Loyalty Product and Member Engagement is responsible for supporting the day-to-day Elite member experience of Marriott Bonvoy as well as key program initiatives. This role is responsible for providing program support to enhance both loyalty products and member engagement across all touchpoints of Marriott's loyalty program. Key initiatives include:
CANDIDATE PROFILE
Education and Experience
Required
- 4-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major.
- Strong project management skills, including a demonstrated ability to lead multi-functional project teams to drive concrete results and actions.
Preferred
- Experience with PowerPoint and Excel
- Experience with consulting
- Experience in Loyalty program
CORE WORK ACTIVITIES
- Support Day-to-Day Elite Member Experience
- Support execution of Elite program both via on-property and member-facing resources, with a particular focus on benefit transparency
- Partner with Marketing to ensure close connectivity and help maintain/manage all Elite member-facing communications and resources
- Supports Member Engagement Projects
- Support close loop process for Marriott Bonvoy Relational Survey as loyalty program subject matter focused on resolving member issues and negative sentiment
- Collaborates with internal and external stakeholders as a loyalty program subject matter expert to foster program growth, including leading projects to stand-up new features or controls needed to optimize Marriott Bonvoy engagement with members and associates.
- Support Program Initiatives
- Support execution of improvements to Elite upgrades benefit, with key focus on evaluating product performance, identifying and solving technical issues, updating associate training resources to support benefit execution, and providing program management support
Maintaining Goals
- Submits reports in a timely manner, ensuring delivery deadlines are met.
- Promotes the documenting of project progress accurately.
- Provides input and assistance to other teams regarding projects.
Managing Work, Projects, and Policies
- Manages and implements work and projects as assigned.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Provides timely, accurate, and detailed status reports as requested.
Demonstrating and Applying Discipline Knowledge
- Provides technical expertise and support to persons inside and outside of the department.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Demonstrates knowledge of function-specific procedures.
- Keeps up-to-date technically and applies new knowledge to job.
- Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
- Informs and/or updates leaders on relevant information in a timely manner.
- Manages time effectively and conducts activities in an organized manner.
- Presents ideas, expectations and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Performs other reasonable duties as assigned by manager.
The salary range for this position is $93,400 to $118,400 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.