Business Office Director

The Business Office Director at Opus Newton Community offers a unique opportunity to manage financial operations and business office functions at 2Life's first Continuing Care Retirement Community (CCRC) for middle-market seniors. This role collaborates with 2Life's Finance & Accounting Department and works closely with residents, staff, and vendors.

The ideal candidate will oversee key financial tasks-accounts payable/receivable, payroll, reporting, budgeting, and vendor management-while ensuring operational efficiency, cost optimization, and regulatory compliance. They will also lead the development of strategies to enhance resident experiences and promote sustainable growth.

ESSENTIAL JOB FUNCTIONS

Financial Management

• Active participant in the development and management of the community's annual budget
• Prepare and generate comprehensive financial reports as necessary and distribute to relevant stakeholders in a timely manner.
• Conduct regular financial performance analyses, identify trends and areas for improvement, and present insights and recommendations to senior leadership.
• Utilize Yardi to ensure the timely collection of accounts and provide regular updates on those in delinquent status.
• Coordinate payment arrangements with residents or their designees
• Support residents in resolving billing inquiries and concerns in a timely and professional manner.

Customer Service & Partnerships

• Active participant in the financial review and approval of new resident applications
• Track and manage resident entrance fees and work with residents to explore options to address financial hardship.
• Support headquarters with reporting and processing resident move-in and move-out requests, including fee adjustments and resident refunds.
• Maintain accurate vendor files, ensuring timely and effective management of vendor relationships and contract renewals.

Leadership and Community Engagement

• Collaborate with departments to support the recruitment, onboarding, and retention of staff
• Contribute to growing and maintaining community occupancy by engaging with current and potential residents, their families.
• Participate in the Manager-On-Duty program, providing support and leadership as needed

Knowledge, Skills & Abilities

• Bachelor's degree in Accounting, Finance or Business. Additional education is a plus.
• Minimum of 7 years of experience in a financial management role, preferably within a Continuing Care Retirement Community.
• Experience managing billing cycles, accounts receivable, and collection processes,
• Experience overseeing procurement processes, vendor negotiations, and contract management.
• Previous experience supervising a diverse team, including providing guidance, training, and performance management.
• Proficiency in computer programs, including but not limited to Microsoft Office, Salesforce, Yardi.
• Excellent communication, problem-solving and organizational skills.
• Must project a positive attitude towards the services provided.

Supervisory Responsibility

• Supervise the receptionists.

Physical and Environmental Demands:

• Requires manual dexterity to handle and manipulate office equipment and materials, with strong visual and auditory acuity.
• Must be able to lift up to 15 lbs. and push or pull carts with files.
• Ability to turn, crouch, kneel, bend, and reach above shoulder height.

2Life has been at the heart of positive change in the affordable senior housing ecosystem since 1965, with our residents at the center of everything we do. Our mission is to ensure that all seniors have the opportunity to thrive regardless of their income level or background. To that end, we develop, own, operate, and provide supportive services to every one of our communities. In all we do, we advocate for and empower older adults to age with purpose and joy, meeting the integrated needs of seniors guided by our shared values of kindness, community, and repairing the world.

2Life owns and operates over 1,500 apartments, 94% of which are affordable, located on campuses in Brighton, Brookline, Newton, Framingham, and Devens, Massachusetts. Another 500+ apartments are in development in Devens, Lynn, Mattapan, Newton, and Waltham, Massachusetts. We anticipate continued growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in terms of race, ethnicity, income levels, and need for supportive services. For example, in 2025 we will add a new community, Opus Newton from 2Life Communities, that creates an exciting living option for middle-income seniors.

BENEFITS AND MORE

We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:

• Robust medical and dental plan
• Vision
• Employer-paid life and AD&D, STD, and LTD insurance
• 401(k) plan
• Paid vacation
• Paid holidays
• 2 floating holidays
• Pet insurance
• And more!

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.