Associate Director, Commercial Ground Transportation, Business Planning and Performance (Term Opportunity - 12 months)
Apply NowCompany: Greater Toronto Airports Authority
Location: Toronto, ON M4E 3Y1
Description:
Toronto Pearson is transforming. Now's the time for your career to fly.
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
What can you expect from this position?
Under the general guidance of the Director, Commercial Groundside Transportation Performance & Development, the Associate Director, Groundside Transportation Business Planning and Performance will lead the management and integration of the business strategy and development functions for both Parking and Ground Transportation. You will be responsible for developing and executing strategies and action plans to enhance the passenger experience through our Airport Service Quality (ASQ) program, accelerate non-aeronautical revenue (NAR) growth, and improving the overall groundside experience including product development.
Who are we looking for?
The ideal candidate will be a strong people leader, strategic thinker, and have a deep understanding of the Parking and Ground Transportation industry. You will be able to develop and execute commercial strategies that maximize non-aeronautical revenue while maintaining a high level of customer satisfaction. You are data driven and can leverage analytics to address strategic and operational business opportunities. You are customer focused and can lead the development and negotiation of partnerships with Toronto Pearson customers and external partners to provide value-add services to passengers by adopting and fostering a continuous improvement mindset to help accelerate growth. You can develop and implement an innovative ecommerce and dynamic pricing strategy to maximize the utilization and revenue streams for various parking and ground transportation assets and to deliver on Non-Aeronautical Revenue targets.
This is the role for you, if you have:
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community
- Comprehensive and highly competitive healthcare and benefit coverage including RRSP plans with company match
- A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program
What can you expect from this position?
Under the general guidance of the Director, Commercial Groundside Transportation Performance & Development, the Associate Director, Groundside Transportation Business Planning and Performance will lead the management and integration of the business strategy and development functions for both Parking and Ground Transportation. You will be responsible for developing and executing strategies and action plans to enhance the passenger experience through our Airport Service Quality (ASQ) program, accelerate non-aeronautical revenue (NAR) growth, and improving the overall groundside experience including product development.
Who are we looking for?
The ideal candidate will be a strong people leader, strategic thinker, and have a deep understanding of the Parking and Ground Transportation industry. You will be able to develop and execute commercial strategies that maximize non-aeronautical revenue while maintaining a high level of customer satisfaction. You are data driven and can leverage analytics to address strategic and operational business opportunities. You are customer focused and can lead the development and negotiation of partnerships with Toronto Pearson customers and external partners to provide value-add services to passengers by adopting and fostering a continuous improvement mindset to help accelerate growth. You can develop and implement an innovative ecommerce and dynamic pricing strategy to maximize the utilization and revenue streams for various parking and ground transportation assets and to deliver on Non-Aeronautical Revenue targets.
This is the role for you, if you have:
- Undergraduate degree or diploma in business, commerce, economics, or equivalent field
- Minimum of 8 years' experience within a company and industry that is highly dependent on revenue management as a core competency
- Minimum 5 years of experience in managing, leading, motivating and training staff
- Demonstrated experience working in a customer centric environment
- Ability to obtain and retain Transportation Security Clearance
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.