Director of Onshore Operations
Apply NowCompany: CRC Group
Location: Dallas, TX 75217
Description:
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
The Director of Operations will have day-to-day responsibility for running state-side operational teams. Key responsibilities include:
Oversee the day-to-day running of the business to ensure successfully met service level agreements
Evaluate the efficiency of business processes and improve, as appropriate
Drive key initiatives, as identified and aligned with business objectives
Supervise, coach and develop operational leaders and their teams
Effectively communicating with all employees throughout the organization
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CERTIFICATIONS, LICENSES, REGISTRATIONS
FUNCTIONAL SKILLS
General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
The Director of Operations will have day-to-day responsibility for running state-side operational teams. Key responsibilities include:
Oversee the day-to-day running of the business to ensure successfully met service level agreements
Evaluate the efficiency of business processes and improve, as appropriate
Drive key initiatives, as identified and aligned with business objectives
Supervise, coach and develop operational leaders and their teams
Effectively communicating with all employees throughout the organization
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Strategic Leadership
- Collaborate, develop and implement business strategies, plans, and procedures
- Set comprehensive goals for performance and growth
- Provide expert insights on industry trends, underwriting processes, claims management, regulatory compliance, technology enhancement opportunities, emerging risks, and competitive market dynamics.
- Offer strategic recommendations for operational enhancements and process improvements.
- Performance Management & Development
- Lead employees to encourage maximum performance and dedication
- Evaluate performance by analyzing and interpreting data and metrics
- Run the Business
- Oversee daily operations of the company
- Establish policies that promote company culture and vision
- Develop and implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards.
- Assess and manage the risks to the company's financial and operational objectives
- Manage and analyze budget to find ways to optimize profitability
- Enforce regulatory standards
- Stakeholder Management
- Act as a key liaison between internal and external stakeholders
- Provide regular updates on project progress, performance metrics, strategic initiatives, risks and risk resolutions.
- Facilitate effective communication and collaboration between cross-functional teams.
- Facilitate alignment across cross-functional teams to achieve business goals.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree in Business, Insurance, or a related field (required)
- 8-10 years experience as an operational leader in an insurance setting (required)
- Experience with commercial property and casualty insurance (preferred)
CERTIFICATIONS, LICENSES, REGISTRATIONS
- None
FUNCTIONAL SKILLS
- Experience with performance management and change management
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams, on and offshore.
- Strong organizational skills with the flexibility to jump from priority to priority
General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify