Manager Trust Account Termination
Apply NowCompany: Comerica Incorporated
Location: Detroit, MI 48228
Description:
Manager Trust Account Terminations
This role manages a team of fiduciary analysts who are responsible for closing trust accounts for Personal Trust, Institutional Trust, Private Wealth, and Comerica Advisor Solutions, validating that all policy, procedural and regulatory requirements are adhered to, and that proper supporting documentation is present. Ensures the proper operational procedures are followed to manage risk and control losses. Responsible for administering the employee performance management process for direct reports and managing established departmental goals. The Trust Team Leader is responsible for managing Fiduciary Analysts and Sr. Fiduciary Analysts, currently 4 in total. The Team Leader provides technical guidance and direction on complex operational and client service issues and manages workflow and serves as an escalation point for issues that may arise. The position monitors, coaches and provides for training and development needs. Completes interim and annual performance reviews for assigned staff. The Team Leader participates on assigned departmental projects for timely and accurate completion.
Position Responsibilities:
Leadership / Management
Customer Service / Quality / Retention
This role manages a team of fiduciary analysts who are responsible for closing trust accounts for Personal Trust, Institutional Trust, Private Wealth, and Comerica Advisor Solutions, validating that all policy, procedural and regulatory requirements are adhered to, and that proper supporting documentation is present. Ensures the proper operational procedures are followed to manage risk and control losses. Responsible for administering the employee performance management process for direct reports and managing established departmental goals. The Trust Team Leader is responsible for managing Fiduciary Analysts and Sr. Fiduciary Analysts, currently 4 in total. The Team Leader provides technical guidance and direction on complex operational and client service issues and manages workflow and serves as an escalation point for issues that may arise. The position monitors, coaches and provides for training and development needs. Completes interim and annual performance reviews for assigned staff. The Team Leader participates on assigned departmental projects for timely and accurate completion.
Position Responsibilities:
Leadership / Management
- Interacts with Sr. Trust Leadership, direct reports, and others to establish priorities, coordinate workflow and review output.
- Manage and develop staff through the effective use of the Performance Management Process (PMP).
- Monitors and coaches the training and development needs of Fiduciary Analysts.
- Evaluates and adjusts workloads to ensure maximum efficiencies in coordination with communicating of business goals and objectives to staff.
- Participate on team projects for timely and accurate completion.
- Coordinate workflow to provide optimum efficiency and productivity and ensuring effective service quality standards are met.
- Close difficult accounts, with significant risk.
- Identify opportunities to improve service efficiencies.
Customer Service / Quality / Retention
- Provide technical guidance and direction to Analysts and Sr. Analysts on complex operational account issues.
- Ensure support staff provides the highest quality client service by achieving key performance goals.