Vice President Product Support Manager - Benefits
Apply NowCompany: JP Morgan Chase & Co.
Location: Wilmington, DE 19805
Description:
Job Description
If you are a passionate professional dedicated to effective business management support through adherence to product and agile controls, preparing for executive and stakeholder routines, and developing thorough process documentation, you have found the right team.
The Benefits Product Team is an innovative group within Connected Commerce, focused on expanding Chase's business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated, personalized benefits experience that is relevant and valuable to every Chase customer, enabling them to understand, access, and celebrate their benefits.As Benefits' Product Support Manager, you will be responsible for overseeing meeting deliverables and routines, driving process improvements, and documenting enhanced ways of working. This critical role involves strengthening the team's adherence to Agile control standards, managing internal business controls and the Benefits' system profile, conducting reviews of change records, policies, regulations, and obligations, and preparing for audits. To foster psychological safety within the team, it is essential to embody JPMorgan Chase values of Courage, Service, Curiosity, Excellence, and Heart during interactions and through deliverable quality. Additionally, this position will facilitate retrospectives, improve process documentation, and enhance collaboration with stakeholders. In summary, your responsibilities will encompass managing routines, documentation, coaching, coordination, and oversight to support the team's success and continuous improvement.
Job Responsibilities:
Required qualifications, capabilities and skills:
Preferred qualifications, capabilities and skills:
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
If you are a passionate professional dedicated to effective business management support through adherence to product and agile controls, preparing for executive and stakeholder routines, and developing thorough process documentation, you have found the right team.
The Benefits Product Team is an innovative group within Connected Commerce, focused on expanding Chase's business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated, personalized benefits experience that is relevant and valuable to every Chase customer, enabling them to understand, access, and celebrate their benefits.As Benefits' Product Support Manager, you will be responsible for overseeing meeting deliverables and routines, driving process improvements, and documenting enhanced ways of working. This critical role involves strengthening the team's adherence to Agile control standards, managing internal business controls and the Benefits' system profile, conducting reviews of change records, policies, regulations, and obligations, and preparing for audits. To foster psychological safety within the team, it is essential to embody JPMorgan Chase values of Courage, Service, Curiosity, Excellence, and Heart during interactions and through deliverable quality. Additionally, this position will facilitate retrospectives, improve process documentation, and enhance collaboration with stakeholders. In summary, your responsibilities will encompass managing routines, documentation, coaching, coordination, and oversight to support the team's success and continuous improvement.
Job Responsibilities:
- Manage key meeting and deliverable calendar, prepare agendas, facilitate meetings, document notes, follow-up on action items, and develop presentation decks and highlight key accomplishments for leadership and stakeholder routines (e.g., Cabinet, Product BUR, All Hands) to showcase accomplishments and foster engagement and discussions
- Collaborate with internal and external partners to identify risks, enhance business process controls, monitor Agile control adherence, evaluate policy and regulation updates, perform SME Control Change Manager duties, and prepare process documentation and audit readiness materials
- Enhance internal onboarding and operating model resources, support employee onboarding, coordinate continuous learning and development sessions, and host tool demos (e.g., Jira, Jira Align, Confluence)
- Coordinate weekly status updates, ensuring new workstreams are included and summaries are prepared for leadership communication
- Conduct retrospectives, SurveyMonkey feedback surveys, and problem-solving sessions to identify opportunities, summarize solutions, and monitor the implementation of enhancements
- Foster team engagement and cohesion by planning ice breakers, social hours and coordinating logistics and fun activities during offsites
- Oversee system access processes, including profile reviews, updates, approvals, and identifying opportunities for effective ongoing management
Required qualifications, capabilities and skills:
- Over 6 years of experience in managing multiple workstreams in fast-paced environments
- Excellent organizational skills and attention to detail for coordinating meetings, agendas and deliverables
- Professional presentation development and facilitation skills for engagement, including detailed tracking of notes and action items
- Strong understanding of control processes, policy and standard reviews, risk identification, and collaboration with Business Controls and Audit teams
- Proven experience in Agile methodologies, creating psychological safety especially during retrospectives, and performing process improvement analysis
- Proficiency in tools like Confluence, Agile Central, Teams, Jira, Jira Align, Controls Change Manager, Excel, and PowerPoint
- Bachelor's degree or equivalent experience
Preferred qualifications, capabilities and skills:
- Familiarity with tools such as Agile Central, Jira Align, Controls Change Manager, Alteryx, Menti and SurveyMonkey
- Develop creative ideas for engaging teams through creative ice breakers and team-building activities
- Ability to maintain a positive attitude amidst shifting priorities and evolving responsibilities to support a growing team
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.