Branch Manager

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you're interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

As a Branch Manager you bring advanced knowledge of Vancity strategies, functions and programs and advanced planning and coordination skills to develop operating plans, processes, methods and standards for a unit and to coordinate delivery of programs and services.

The ideal candidate will have excellent verbal and written communication skills; outstanding interpersonal skills that foster positive engagement. You will have strong commitment to focus on creating value in our communities while being able to develop business internally and externally in measurable results.

Vancity members will receive an excellent member experience and relevant financial services resulting in profitability, member and community well-being.

This is an opportunity for a full-time, permanent role located at Langford Community Branch (Branch 69) and reports directly to the Regional Director, CMS.

A typical day would involve:

• Delivering on financial objectives for the branch.
• Developing, coordinating and monitoring branch activities in order to deliver quality and value to members based on established service standards.
• Developing brand awareness of the Vancity value proposition in order to create opportunities and connect with the communities in the branch market area to drive business and redefine wealth.
• Leveraging the full offer of Vancity's products and services to serve the needs of the member.

You Are:

• A Strong People Leader - you develop and manage your team to bring about their full potential and provide leadership in the achievement of member experience objectives.
• A Planner & Coordinator - you participate in prioritizing / organizing activities like branch planning, developing staff schedules, and the like.
• An Excellent Communicator - you leverage your written, spoken and interpersonal skills to explain business values, goals, strategies and objectives to staff in a clear way. You are able to coach staff in sales, advice, referral and service delivery, to model a positive member experience, and to address member complaints.
• A Decisive Problem-Solver - you are confident in your decision-making skills to optimize operational capability, to diagnose problems in the context of business, financial and member impacts, and to identify viable solutions.
• Analytical - you assess internal processes and identify opportunities for improvement, and to manage revenue and expenses.

You Have:

• A minimum of 3 years people management experience; a minimum of 2 years of business development experience; and at least 5 years of overall experience within the financial industry or a related field
• Solid Business acumen in the context of the financial industry.
• Advanced Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.
• Advanced Knowledge of Vancity strategies, functions and programs
• A Bachelor's Degree (or similar level of educational attainment)

Bonus Points:

• Successful completion of the Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC),
• Successful completion of three courses towards the Certified Financial Planner (CFP) designation,
• Successful completion of coaching modules in alignment with Vancity's current training and development educational standards.
• A CFP designation would be an asset.

Salary: The salary range for the role is $91,000 to $136,400. The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.

**Posting Deadline: Posted until filled. **

We offer:

• We are the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity we're committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.