Senior Manager Scaled Ops
Apply NowCompany: Cynet Systems
Location: Montreal, QC H1A 0A1
Description:
Job Description:
Responsibilities:
Responsibilities:
- Manage multiple projects simultaneously, ensure they are completed on time and within budget.
- This includes coordinating with cross-functional teams and external vendors.
- Identify and close ongoing gaps in quality management across the business.
- Collaborate with counterparts in other offices globally to share insights and work on global and cross-functional initiatives.
- Manage quality escalations operations and supporting agent team.
- Train new team members, including creating training materials and conducting sessions to ensure new hires are well-prepared for their roles.
- Continuously look for ways to improve operational processes.
- This includes identifying bottlenecks, proposing solutions, and implementing changes to enhance efficiency.
- Measure and analyze supply performance, in close partnership with Data Science and Product
- Ensure operations comply with legal and regulatory requirements.
- This includes managing risks and implementing measures to mitigate them.
- Maintain clear and effective communication with stakeholders, providing regular updates and addressing any concerns.
- This includes contributing to weekly leadership updates, providing key insights and progress reports on ongoing projects.
- Take on special projects as needed, that often require quick thinking and problem-solving skills.
- 10+ years of work experience in quality operations, management consulting, and/or project management.
- Deep expertise in global operational initiatives with a track record of defining and delivering on key business objectives with impactful results.
- Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives.
- Proven track record navigating a matrixed organization and building senior relationships to achieve goals with cross-functional teams, including product, sales & account management, data science, and policy.
- Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions; SQL knowledge is a plus
- bility to make decisions balancing short-term gains with long-term strategic positioning
- Excellent organizational skills with high attention to detail and quality.
- Excellent written and verbal communication skills, excellent presentation skills.
- Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change.
- Preferred: Experience in luxury hospitality.